Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,162 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 15th May 2026

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot thank Pure Cremation enough for the care, compassion and professionalism they showed from beginning to end. During such a difficult and emotional time, every member of the team was kind, respectful and incredibly supportive. Everything was handled with dignity and sensitivity, and the communication throughout was excellent. They made the whole process feel calm and straightforward, always keeping me informed and treating my friend with the utmost respect. Nothing was too much trouble, and I truly felt that they genuinely cared, not just professionally but personally too. A 5-star service from start to finish and I would highly recommend Pure Cremation to anyone looking for compassionate and professional care for their loved one.”

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Posted 3 days ago

Thank you, Ewa. We’re truly grateful for your lovely words and so glad we could support you with care, compassion and professionalism during such a difficult time. Kindest regards, Pure Team

Posted 2 days ago

“A very easy respectful service, that I was very grateful for. I was phoned if there was any information they needed. Ashes were returned to us by a lovely man.”

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Posted 10 minutes ago

“Lovely people keep you informed about every thing...”

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Posted 51 minutes ago

“The customer service I received was second to none, they handled my mums cremation with compassion and respect, all the communication I had with the advisors was excellent from my first contact with Lisa to having mum's ashes returned was exceptional, a truly first class service”

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Posted 1 hour ago

“I can't praise pure cremation enough they did my mothers cremation three years ago and they have just done my step farthers cremation everyone on the phone that I spoke to were very helpful and concerned everything went well and the young lady that brought the ashes back for my step farther was lovely.”

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Posted 1 hour ago

“Absolutely brilliant service from start to finish. Made everything so easy. I cant recommend Pure Cremation enough. I would like to say a massive thank you to Vicky who was my first point of call at 3.30am who talked me through everything and Wendy who was my main point of call afterwards. Amazing service. Thank you so much for making a stressful time alot easier”

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Posted 1 hour ago

“The process was very smooth, from reporting the death, collection of the body, commital and the return of the ashes. It was all carried out in a professional manner. Thank you.”

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Posted 13 hours ago

“Very compassionate and caring all the way through”

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Posted 17 hours ago

“From our very first conversation regarding our loved ones passing the service has been amazing so much care and empathy with every phone call or e mail , nothing was too much trouble all handled with dignity”

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Posted 17 hours ago

“I received excellent service from the very beginning right until I received my loved ones ashes. The communication I received was spot on. I didn't know what to expect as this is the first time I've ever had to so something like this, but the person that was looking after the arrangements explained everything and said if I had any questions to contact them direct. I myself already had a put cremation plan in place. The day I received my loved ones ashes back they were hand delivered very respectfully by someone from the pure cremation team, I can definitely say it was less stressful for me than if I had to make the arrangements myself. There is only one thing I was a bit disappointed at is you get to know the date your loved one is being cremated but not the time. Although I did read somewhere that it is usually in the morning because it's a quieter time.”

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Posted 19 hours ago

“My husband and my friends have this service and I can recommend it”

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Posted 19 hours ago

“Excellent service kind , respectful ,kept us informed what was happening at all times”

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Posted 19 hours ago

“excellent service and very helpful in every way. Would thoroughly recommend to anyone”

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Posted 19 hours ago

“Much easier process than I anticipated….staff were so lovely and helpful and made an extremely difficult transition much easier!! Would definitely recommend!!”

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Posted 20 hours ago

“Very professional from first contact to receiving the ashes.”

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Posted 21 hours ago

“Took far too long to return ashes. Said that they had not received from that I posted back first class the same day I received it.Six weeks and five days after my wife died I finally had her ashes returned. Should have been sooner.”

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Posted 22 hours ago

“They were brilliant , they came and got my mum when she passed , and they let me know when she was going to be cremated so me and my family could be together , and then they bring the ashes back to you , great service”

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Posted 22 hours ago

“From start to finish Pure cremation was excellent. I was updated at every stage and felt we were really looked after during this sad time. Everything was made easy for us and I can not thank everyone involved enough.”

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Posted 23 hours ago

“The service has been excellent from the initial empathetic first contact, to the email follow ups with information and to the allocation of a named person to discuss and walk through next steps. There ended up being a requirement for Pure Cremation to chase a GP for information and they were persistent in chasing and informing me of what they had done. Each call started with ‘are you able to talk now’ and given such a sensitive conversation this was really appreciated. I highly recommend them.”

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Posted 23 hours ago

“Excellent service at a very stressful time”

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Posted 1 day ago

“Everything was handled with compassion and care from start to finish. As someone who had to make arrangements after the death of a loved one, it was simple to do and everything was explained clearly on the original call. Only thing I would have liked as the recipient of the ashes was an option of urns.”

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Posted 1 day ago

Pure Cremation is rated 4.8 based on 7,162 reviews