Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Abbott Lyon Reviews

4.2 Rating 8,131 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 28th April 2024

Abbott Lyon 5 star review on 26th April 2024

Abbott Lyon 5 star review on 22nd April 2024

Abbott Lyon 5 star review on 20th April 2024

Abbott Lyon 5 star review on 16th April 2024

Abbott Lyon 5 star review on 15th April 2024

Abbott Lyon 5 star review on 14th April 2024

2098

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalized bracelet just after my dad passed away suddenly so I would have a memory of him with me at all times. I cannot speak more highly of the customer service team and in particular Tom who went above and beyond for me. I ordered the wrong bracelet and they kindly took it back and made the one I wanted which I wasn’t expecting. Not only that I was so shocked to receive flowers from them after they knew why I was having the bracelet made that to me showed how much of caring company they are. 🥰 the bracelet itself is absolutely beautiful I love it so much ❤️ this is the third piece I have ordered and never been disappointed. Will definitely be buying again 🥰 also tried to upload a photo of the bracelet but didn’t work but it was the white quartz personalized bracelet and I had DAD and his birth stone ❤️”

“I’ve ordered a few things from Abbots and I think there products are great, customer services are also very helpful. There jewery make me and my girls happy lol”

“Not a great colour , the gold appears brassy ! Would have been great other than this and the paw charm was perfect for what I wanted”

“Bracelet tarnished within 1 month - very disappointing however the customer service department was good.”

We're so sorry to hear about this issue with your bracelet, but so pleased to hear that our customer service team were able to support you with this. If you need anything else at all, please don't hesitate to follow up with the team via the current email thread 🧡

“Terrible customer service! After numerous issues with shipping order finally said it was delivered but was actually not. I have been unable to get a response from anyone after numerous attempts. Do not buy from here, complain scam”

We're so sorry to hear that you haven't yet received your order and would love to get this sorted for you. I can see that our customer service team have responded to your emails in order to resolve this for you as quickly as possible. The emails will be from help@abbottlyonsupport.com and we'd recommend checking your junk/spam inboxes just in case! If you'd prefer an immediate reply, please don't hesitate to use the live chat feature on our website where a member of the team will be able to discuss this with you right away 🧡

“Faultless customer service!!!!! I contacted them about a bracelet that I’d bought and they agreed to replace and then offer a full refund as it wasn’t quite what we expected! Highly recommend using this company!!”

“Excellent service as always”

“Poor service. Placed an order and sent an email 8 minutes after, and contacted the help team at 8.30am the morning after placing the order to say i’d made a mistake and needed to cancel, to be told i’ll need to accept the order and ‘try to return’. Basically once they have your money, thats it.”

Hi Rachel, Thank you for taking the time to leave us a review & we're sorry to hear that we were unable to assist you with cancelling your order. In order for us to ensure that we get orders out as quickly as possible, you are not able to cancel an order or make any changes at all once it has been placed. This is stated in our Terms & Conditions, but we're sorry for any disappointment that this may have caused. You are able to return any non-personalised items within 100 days of the date of delivery of your order. You can find more information about our returns policy on our website. Kind Regards, Abbott Lyon Support

“I bought 2 custom necklaces, upon arrival I noticed that one of the custom necklaces had the wrong charm. I immediately proceeded to call customer service and they were so helpful and friendly. Abbott instantly sent me another necklace with the accurate charm and I can't thank them enough..The necklace is beautiful, well done, the name plate is strong not dainty. Absolutely gorgeous... Thank you ABBOTT LYNN, I will definitely recommend to friends and Family.”

“Amazing company and great customer service”

“Beautiful but keeps coming loose! Disappointed 😞”

“I had bought the silver bangle with my birthday money :) I’m absolutely in love with this piece of jewellery! Thank you so much for the quick delivery and I will be most definitely be ordering again in the near future”

“The necklace sent was fab 😍and also the box it came in, overall presentation I couldn’t fault, would definitely recommend.”

“Very happy with the purchase I bought a bracelet for a friend like a birthday gift she loved . Wanted to thank the brand for the free present they sent definitely going to buy again from this brand”

“Really disappointed with this piece. I ordered a bracelet with my initial on. It has arrived and the pearlescent backing is scratched and not set in the frame straight. It’s really disappointing as it makes it look cheap. The clasp is also very stiff and I struggle to loosen and tighten it without feeling like I’m going to snap the bracelet”

“After taking my bag from the dust bag to use for the summer I have found that one of my letter pendants is missing, it was 3 x LLL. The bag itself is still in great condition, so I reached it to CS to ask if I could purchase a new L to replace the one that was missing.f All i received was an email back with a copy & paste version of the warranty overview & a suggestion that I kindly purchased another BAG! Unbelievably patronising & unhelpful!”

“Haven’t even had my order yet and they didn’t add the customisations on. Only found this out on my confirmation email. I messaged them the same day I placed the order and no reply. Messaged them again and they won’t amend or cancel the order. Expensive and they messed up and won’t help. Extremely dissatisfied and won’t order again”

“I’ve bought a few items recently. The bracelet which can be personalised. It’s great quality and looks lovely on the wrist. The only thing I’d change would be the squares at the end as when you’re writing they can dig in. I mean does that stop me wearing it? No, but if I had to pick something. I originally bought for a friend and then ended up purchasing for myself as I just loved it! I did utilise the chat service which was great and they respond very quickly. I would say within a few minutes. As I had a question regarding my order. Great service from start to finish. I’ve also just bought the fidget ring in silver. LOVE and true to size which I was worrying about initially. Great quality and goes very nicely with my day to day jewellery. I’d certainly purchase more. It’s expensive however the quality is great. Quality over quantity in my opinion.”

“Excellent service and beautiful packaging. I bought clover earrings and matching bracelets for my daughter and I and I’m delighted with both. Would recommend”

“Bought from my husband the named necklace with birth stone & beautiful ball chain .Its gorgeous i will cherish my beautiful gift 🎁”

«
1
2
3
4
5
»

Abbott Lyon is rated 4.2 based on 8,131 reviews