I ordered a personalized bracelet just after my dad passed away suddenly so I would have a memory of him with me at all times. I cannot speak more highly of the customer service team and in particular Tom who went above and beyond for me. I ordered the wrong bracelet and they kindly took it back and made the one I wanted which I wasn’t expecting. Not only that I was so shocked to receive flowers from them after they knew why I was having the bracelet made that to me showed how much of caring company they are. 🥰 the bracelet itself is absolutely beautiful I love it so much ❤️ this is the third piece I have ordered and never been disappointed. Will definitely be buying again 🥰 also tried to upload a photo of the bracelet but didn’t work but it was the white quartz personalized bracelet and I had DAD and his birth stone ❤️