Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,950 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has been shipped really fast and was well packed. The customer service is nice and reply quickly. Perfect !”

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Posted 8 months ago

“Speedy dispatch and delivery, games were very reasonably priced and we love them!”

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Posted 8 months ago

“I just received ordered book and all the process was even better than I suspect it would be”

Zatu Games 5 star review on 14th October 2025

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Posted 8 months ago

“Goog books, fast deliivery, im happy!”

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Posted 8 months ago

“Ordered a Coraline doll for my daughters birthday. The quality of the product was fantastic, my daughter loved it. Good value for money compared with other retailers.”

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Posted 8 months ago

“Better price than other stores for the game I bought. Arrived promptly & was well packaged.”

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Posted 8 months ago

“Very good and useful service”

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Posted 8 months ago

“First time ordering a couple of games from a store abroad. Very satisfied with the speed of delivery and the transit updates.”

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Posted 8 months ago

“Good price quick delivery. Very pleased/”

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Posted 8 months ago

“Always have what i want at good prices”

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Posted 8 months ago

“Zatu games are fantastic, great value and service”

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Posted 8 months ago

“Everything was easy and arrived on time”

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Posted 8 months ago

“Bought a 2018 halloween Michael Myers licensed mask from Zatu! Great price for a proper replica mask and the shipping and delivery times were Bob on!”

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Posted 8 months ago

“Speedy delivery, excellent price”

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Posted 8 months ago

“I ordered the MTG Foundations Beginner Box and couldn't be happier with the experience. The delivery was impressively fast, and the packaging was spot-on—secure, neat, and completely damage-free. Everything arrived in perfect condition, ready to play. It's clear Zatu takes pride in their service and customer care. Highly recommended for any Magic: The Gathering fan or tabletop gamer!”

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Posted 8 months ago

“I ordered an expansion pack to a game. I live in Canada, after a while I started thinking I should have already received that package so I checked tracking and it said it had been in England the day before and ALSO delivered to my address in Canada. I hadn’t received the package yet, so reached out to Zatu with a message three days ago. Just got an email to review the item I haven’t received at about the same time as I received a text that says I will be receiving a refund. Where is the communication as to what is going on and what happened?? Very poor customer service and communication.”

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Posted 8 months ago

Thank you for your feedback, and we’re very sorry for the inconvenience you’ve experienced with this order. Due to recent postal delays and strike-related disruptions in Canada, we’ve unfortunately seen a number of international orders returned to us unexpectedly. In your case, it appears your package was one of those affected and was returned to our warehouse. As a result, we processed a full refund, which I can confirm was successfully processed on 13/10/2025 You can see more information regarding these postal strikes here: https://www.royalmail.com/international-incident-bulletin That said, we completely understand your frustration, especially with the lack of timely updates. Clear communication is essential, and we acknowledge that we fell short in keeping you informed throughout this issue. Our Delivery Logistics team are monitoring this closely, but if you require further assistance with this order, please feel free to contact our customer service team at team@zatu.co.uk with the reference number 9936 and our team will help as best as we are able to. Thank you again for your patience and understanding. Team Zatu Games

Posted 8 months ago

“Great service, simple to order and very fast delivery. My item was well packaged.”

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Posted 8 months ago

“Game arrived quickly for coming oversees. Good packaging”

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Posted 8 months ago

“Great webpage. Speedy delivery. Will order again!”

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Posted 8 months ago

“Bought Coyote, came quickly, all good thank you”

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Posted 8 months ago

Zatu Games is rated 4.8 based on 47,950 reviews