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Zatu Games Reviews

4.8 Rating 47,792 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,446
 Metrics Info
4.8
Based on 47,792 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Anonymous
Verified Buyer
“Always reliable”
Helpful Report
Posted 6 months ago
Robert C
Verified Buyer
“Great price. Efficient delivery process.”
Helpful Report
Posted 6 months ago
Jessica R
Verified Buyer
“Fabulous service as always. Games are a good price, delivered quickly and well packaged.”
Helpful Report
Posted 6 months ago
Lady J
Verified Buyer
“Great service”
Helpful Report
Posted 6 months ago
Marvelous
Unverified Reviewer
“I came to Micasr.com after days of frustration with poor support elsewhere. To my surprise, they were the first team to fully understand my problem. They communicated consistently, took action, and delivered results. What they offered wasn’t simple support — it was a lifeline when I needed it most.”
Helpful Report
Posted 6 months ago
Larvy A
Verified Buyer
“Tbh this might be my new go to place for buying mtg stuff”
Helpful Report
Posted 6 months ago
Helen P
Verified Buyer
“Zatu games are speedy and reliable. A good source of board games and Pokémon cards. I would recommend them to friends.”
Helpful Report
Posted 6 months ago
Lena I
Verified Buyer
“Website is easy to navigate, and the game arrived very fast and in perfect condition”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Quick delivery”
Helpful Report
Posted 6 months ago
Thomas T
Verified Buyer
“Fast delivery and games in splendid condition. Couldn't be happier with them.”
Helpful Report
Posted 6 months ago
Thomas D
Verified Reviewer
“I placed an order for 6 boardgames at once during black Friday sales. But kept getting an error on their website although payment proces went perfectly through my bank app (master card). My order was left on "awaiting payment" status, with no options for me to try and complete payment even though I wanted to. After 3 days of mailing back and forth with customer support, it saddens me to know that my order was cancelled and the problem couldn't be fixed in another way. I tried several times that Sunday to pay for the order, but getting those error on the website was out of my control. I've suggested ideas in order to still pay for what I ordered and therefore shown my good will, but I got no positive outcome in return. That Sunday I was tempted by the black Friday sales and made a mentionable order, but the error got in the way of getting a good deal. Now the deals ended and my order got cancelled, I'm left with a disappointed and sad feeling. This was not a great first introduction with the Zatu Games website to say the least.”
Helpful Report
Posted 6 months ago
Hi There, Thank you for taking the time to share this detailed feedback. We’re very sorry to hear about the difficulty experienced when placing your Black Friday order, especially given the size of the order and your clear intention to complete the purchase. We appreciate how disappointing it must have been to encounter repeated errors on the website during a limited-time promotion. After reviewing the case, the payment attempts did not successfully process on our end, which meant the order remained in an “awaiting payment” status and could not be completed. We understand that this outcome was frustrating, particularly after your efforts to resolve the issue and your correspondence with the team over several days. Unfortunately, without a successful payment authorisation, we were unable to process the order or manually apply promotional pricing after the sale had ended. We’re sorry that this was your first experience with the website and that it did not reflect the smooth and reliable service we aim to provide. If you decide to shop with us again, our team is always here to help, and we hope to provide a much more positive experience in the future. Thank you, Team Zatu Games
Posted 6 months ago
Carol A
Verified Buyer
“purchased for a xmas present for my son, delivery was very quick and was informed along the way”
Helpful Report
Posted 6 months ago
Nirmala H
Verified Buyer
“Perfect place to get Christmas presents for a 12 year old! Had the game he asked for a plenty of choice of Pokemon cards! Good communication and fast delivery.”
Helpful Report
Posted 6 months ago
Stephen J
Verified Buyer
“Purchased a second copy of Cascadia as a Xmas present having bought first copy from the Zatu stall at UK Games Expo 2024. Products are always competitively priced (usually cheaper than Amazon) and are dispatched promptly. Game descriptions and reviews on the website are accurate and useful. Zatu is my first port-of-call when buying games.”
Helpful Report
Posted 6 months ago
Sarah F
Verified Buyer
“Delivers quick, excellent games!”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Ordered a game, when it got to the service point it got immediately flagged as unclaimed and got returned the same day. Ok, no problem, the delivery company messed up, it happens i guess. Zatu's response: we can send it back to you if you just pay shipping again. EDIT: They are now saying they are offering a refund. Changed to 2/5.”
Helpful Report
Posted 6 months ago
Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear about the issue with your delivery being marked as unclaimed and returned so quickly. We understand how frustrating that must have been, especially when this was due to an error by the courier. Once this was brought to our attention, the team confirmed that a full refund would be issued for the order. We apologise for any confusion caused by the initial communication regarding redelivery costs, as this does not reflect the resolution we put in place after reviewing the situation. If you would like any further assistance with this order, please get in touch with us at team@zatu.co.uk with reference number 9822, and a member of our team will be happy to help. Thank you, Team Zatu Games
Posted 6 months ago
Elizabeth H
Verified Buyer
“Efficient, excellent info on games, wide choice”
Helpful Report
Posted 6 months ago
Chris
Verified Reviewer
“So disappointing... placed and order on the 12th November (3 items in stock). No despatch email only a email of confirmation. Phoned 3 times to be fobbed off with items in different storage locations, to then on the second call to be told the items coming in "5 parts" (how? why? its one kit that should be in same box...) third and final phone call, its now out of stock... well it wasn't when it was purchased almost 1 MONTH AGO!!!!!! .. getting a refund for said item...(awaiting it to hit my paypal..) I would avoid this company with a ten foot barge pole ! Not expecting this review to be posted as its rather damning... what a waste of time!!!”
Helpful Report
Posted 6 months ago
Hi There, Thank you for taking the time to share this feedback. We understand how frustrating it is to experience a delay after placing an order for items showing as in stock, and we are sorry for the inconvenience this has caused. In this case, the product encountered an unexpected issue during transfer, and the stock arrived to us damaged. This meant we were unable to dispatch the item as planned, and we appreciate how disappointing this must have been after waiting longer than expected. We also want to clarify that this product is a single kit, and at no point have we advised that it would arrive in “five parts.” We apologise for any confusion caused during your calls with the team, this is certainly not the level of clarity we aim to provide. As the stock could not be fulfilled due to the damage, a refund was arranged, and this will return to your PayPal account once processed by your payment provider. This cancellation, as well as the date of this review, was requested on 03/12/2025 and can take 1-5 working days to appear back in to your statement. We truly appreciate you taking the time to share your experience, and we’re sorry that this order did not meet expectations. If there is anything further we can assist with, please get in touch with us at team@zatu.co.uk with reference number 1371. Thank you, Team Zatu Games
Posted 6 months ago
Mary B
Verified Buyer
“Bought as a Christmas gift for my son so I actually can’t review”
Helpful Report
Posted 6 months ago
Maria S
Verified Buyer
“Great service and quick shipping”
Helpful Report
Posted 6 months ago
Zatu Games is rated 4.8 based on 47,792 reviews
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