Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,739 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My go to place for boardgames. Competitively priced games and delivery has always been on time.”

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Posted 6 months ago

“Fast shipping and excellent service. Very good game. I will buy again.”

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Posted 6 months ago

“Always good products and fast delivery! Ordering for friends and highly recommended 👌”

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Posted 6 months ago

“Zatu always delivers! They have a great selection of games and reviews alongside most games, making it easier to get a feel for the game and not just blind buy. Great service!”

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Posted 6 months ago

“The customer service is amazing, the games were shipped quickly and they arrived in great shape!”

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Posted 6 months ago

“Games were priced cheaper than I could find anywhere else, arrived on time in good condition. Would absolutely recommend.”

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Posted 6 months ago

“I hope the item finds me okay, but when I placed my order my total was $12. After purchase it bumped up to $21. I would have liked to see the real total before I paid. This was misleading.”

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Posted 6 months ago

Thank you for your feedback. I'm sorry to hear that you found the total misleading. We understand how important it is to see the final price before completing a purchase. Having investigated this, we can see that this increase in price was due to the shipping cost to the United States, and this total price will have been displayed at checkout before you placed your order. We are continuously working to improve our website and ensure transparency at all stages of the checkout process. Your comments will help us to enhance this experience moving forward. If you have any further concerns, please don't hesitate to reach out to our customer service team. Warm regards, Team Zatu Games

Posted 6 months ago

“Nice store, very pleasant to buy from”

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Posted 6 months ago

“Easy ordering and perfect international shipping.”

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Posted 6 months ago

“All perfect.”

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Posted 6 months ago

“Found the store because no one else had copies of the games I was looking for. Despite being overseas, they shipped fast and everything was safely packed! Fantastic shop to order from.”

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Posted 6 months ago

“Great store, low prices, fast shipping. Managed to find two out-of-stock games there, Endeavor DS and Radlands. They don't leave the table, thanks !”

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Posted 6 months ago

“Order received correct and in good time as usual.”

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Posted 6 months ago

“Je viens de recevoir mon jeu commandé sur le site Zatu Games. Concernant le jeu lui-même rien à redire. C'était bien emballé; livré à la bonne adresse et correspondant à ma commande. L'énorme point négatif est le délai de livraison. En effet j'ai commandé en janvier 2025 et je suis livré en septembre 2025 (9 mois d'attente pour un jeu....) Tous les mails que j'ai pu envoyé à Zatu Games ont été répondu rapidement mais jamais ils ont proposé une alternative ou un dédommagement pour ce reatrd beaucoup trop long. pas sûr que je referai une commande chez eux...”

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Posted 6 months ago

Thank you for your feedback, Ducroux. We're delighted to hear that you're satisfied with your game, as well as with the packaging and delivery to the correct address. However, we're sorry to hear that the delivery time was disappointing for you. We fully understand how frustrating a long wait can be. We can see that the item in your order was on backorder, and, as per our Backorder Policy, we do expect these to arrive with us within 2-3 months. However, sometimes this can be longer as we await for a restock from our supplier. Our teams always strive to respond quickly to customer concerns as soon as possible, and we are happy to discuss any alternatives you may wish for you order at any time! Your experience is valuable to us and will help us improve our services in the future. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Team Zatu Games

Posted 6 months ago

“We live in Germany, but wanted to buy the english versions of Aeon‘s End games. There are a few german online shops who sell it, but not in stock. We are so glad that we have found Zatu! Shipping has been fast.”

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Posted 6 months ago

“Good website, easy to use and some very good prices.”

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Posted 6 months ago

“Thanks for the quick delivery arrived within two days grandson loves the lego”

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Posted 6 months ago

“Fast shipping.”

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Posted 6 months ago

“Great board game, fast delivery as usual. Also my first choice for board games”

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Posted 6 months ago

“Given the bad reviews I was unsure about ordering but they were the only place with the game I wanted in stock with next day delivery. On this occaision I can't fault the service I received and the game came in perfect condition on time.”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,739 reviews