Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“I would love to write a review, but the game hasn't been delivered yet.”

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Dispatch email received very quickly however tracking still shows that Royal Mail haven't received it in to their system yet after 5 days. Not sure what's going on.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Beautiful product,only let down was it took a couple of weeks to come. Would buy from here again though.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Good choice of products however delivery is shocking due to only using royal mail. Be better if more courier options were available”

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Posted 2 years ago

“It's hard to leave a review as I've not received the games yet”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Expected Monday-Tuesday, but didn't arrive until Saturday (royal mail strikes Thursday and Friday). Took a lot of time to arrive but nice free post-it notes”

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Posted 2 years ago

“Promo not applied automatically at checkout, request to apply sent ten minutes after order placed seeing no promo rather than cancel order and reorder but told not possible now. Not great customer service for the sake of about £2.”

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Posted 2 years ago

“arrived on time but not packaged appropriately and , whilst the toys are undamaged their boxes are not , which is not great when they're gifts”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Game was a good price but I got charged import duty owing to Brexit. Unlikely I will order again. Game arrived perfect otherwise.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please do not hesitate to contact our customer services team If you believe this requires a resolution; we are always happy to help! We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The service and product from Zatu was fantastic and cant fault it. Royal Mail took the edge off the overall experience as the parcel wasnt delivered when they claimed it would be and I wasted a day staying in. It did turn up 5 days late after I rang Zatu customer care.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Great service, but the packaging could be better, luckily it survived...”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery is fast, and items are cheaper. Though they missed an item and no contact once I sent an email”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had with this order, and for the delayed response to your query. I can see that this has been passed on to our warehouse team for Investigation. Please do not hesitate to get back in contact with us If you have not received a resolution for this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Game finally arrived nearly 2 weeks after order and follow up emails and calls. Was told many times it was "At the other warehouse" which meant nothing to me. Finally arrived in a recycled package with signs of scraping on the edges and plastic seal. Not a huge disaster but please don't state In Stock 48 hour delivery if its not going to be. If I was told from the outset bit of a delay I might still have gone ahead as it was a good price. But that was my choice. Will think twice next time.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Overall the service was OK, but the product arrived damaged, 2 of the 3 most valuable figures in the brick missing parts, basically making them unusable and the brick nowhere near the value I paid for it. Checked to see if I could get figures replaced or let you guys know but didn't seem to be anyway of doing so. Wouldn't expect you to replace the chase figure or the super rare that arrived damaged but maybe send me a couple of booster boxes as a gesture. Will definitely think twice about using again in future sadly.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Zatu is my normal go-to supplier of mail order games due to their competitive prices and excellent service. This time I was less than happy with the delivery. Had I been in when Royal Mail called I would have refused delivery as the external packaging was very badly crushed. Miraculously the game inside was undamaged and I did not need to return it. But the packing by Zatu was very poor. My game (Pandemic clone wars) was quite a bit smaller than the box it was packed it and there was zero packing material to prevent it rattling round and being damaged in transit. Luckily it survived the journey and crush damage, but definitely a yellow card from me.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit and I apologise that this was not the case in this instance. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“When parcel came the holiday calendar was damaged and the tabs for each day were stuck in other tabs and the front of the box was ripped.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Good prices just despatch times are soo long”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Can't say good or bad. Made purchase, told was shipping but cant track it as something pops up about some kind of workers strike in mail services there. Royalmail tracking dont work... I now don't know if my order is coming or not, or if i'll even get it buy the holidays...No further communication from them....Sad.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Unfortunately the courier tracking system was having some issues at the point of despatch, and this is sadly something we are unable to control. I can see that their system is back up and running now however, and tracking shows that your item is on it's way. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I can reorder Matte Dixit Sleeves. You messed up and sent me a Card box instead of my order. And they didn't respond to support emails.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you have received the wrong item. I can see that a reply has been sent to your email, and a free returns label has been issued. We have also informed you that a replacement or full refund will be issued once the affected item has arrived back in our warehouse. I apologise for the Inconvenience caused and hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

“Wrong game sent and still no news of a replacement a week later and/or no return of funds... UPDATE: Refund given (seems they don’t have the product but had no problem to take my money in the first place!!!)”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you received the wrong item. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews