Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,741 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd August 2026

Ahmed E

Zatu Games 5 star review on 16th August 2026

Marek R

Zatu Games 5 star review on 12th August 2026

Alfred S

Zatu Games 5 star review on 12th July 2026

Erin B

922

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I enjoy the product it was very poorly packaged specially for international travel - it was just wrapped from 3 sides in piece of cardboard and piece of tape on top, so there was gap on sides and unfortunately the product was damaged, the figures were okay but the plastic holding them was loose and dented. I probably won’t order anything more from you, but I would recommend some safer packaging practices - box and filling are basic standard so no need to abandon them.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback and for letting us know about your experience. We’re glad to hear that the figures themselves arrived in good condition, but we sincerely apologise for the damage caused by the packaging during international transit. We appreciate your suggestions and will pass them on to our packing team to help improve our processes for future orders. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 3505 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 8 months ago

“Absolutely perfect, love coming here staff are amazing and product is always available when you need it”

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Posted 8 months ago

“Great. Good price. Polite and friendly customer service. Very happy”

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Posted 8 months ago

“Very customer-friendly; my game arrived in immaculate condition anbd packages responsibly. Thank you!”

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Posted 8 months ago

“Staff were nice and helpful. With a good selection of products on offer in the store as well as online”

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Posted 8 months ago

“Quick delivery with great sale options. Games arrived in great condition.”

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Posted 8 months ago

“Great service, excellent value for money”

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Posted 8 months ago

“Always a great interaction with Zatu Games. Speedy delivery, nice service and the board game came in perfect condition.”

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Posted 8 months ago

“My 1rst order was fantastic, cheaper + fast delivery, no additional charges. My second order took a-lot of time to deliver, the box was damaged (but luckily not the inside), and I was surprised to have to pay an extra 55€ of Austrian taxes/customs... Brexit disadvantage... Although I understand that Zatu is probably not responsible, it would be nice to have a note about that next to the shipping rate and not only on the "delivery" of the chat...”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback and for sharing your experience. We’re glad to hear your first order went smoothly! Regarding your second order, as this item did not qualify for IOSS, we did not charge any taxes at checkout. We completely understand that unexpected fees can be frustrating, especially with international orders, and we appreciate your understanding that these charges are beyond our control. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 8 months ago

“Ideal gift for my grandson who enjoys it”

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Posted 8 months ago

“Beautifully produced game . Good cooperative game go young children”

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Posted 8 months ago

“Great service, fast delivery”

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Posted 8 months ago

“Very happy with our game purchases from Zatu Games (draughts, Kingdominoes and bandito) - arrived fast in spite of pre-Christmas rush. Found games in our price point as well. Overall good experience!”

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Posted 8 months ago

“Very happy with service. My items were well packaged also. Would recommend Zatu games for sure.”

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Posted 8 months ago

“Never had issue with Zatu and some of the best priced”

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Posted 8 months ago

“Everything is quickly sent out. Never had any problems. Some good deals. Victory points aren’t worth much though.”

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Posted 8 months ago

“The game arrived damaged and my emails are not being answered”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re very sorry to hear that your game arrived damaged. However, we have no record of receiving any emails from you regarding this issue. If you could please resend the details along with photos of the damaged item, we will be able to assist you and offer a replacement or refund as appropriate. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 8 months ago

“Good selection of games and purchase process was simple. My game arrived in great condition and when anticipated. Will definitely use Zatu again. Thanks you”

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Posted 8 months ago

“Always fantastic to deal with”

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Posted 8 months ago

“Games recieved on time, in pristine condition.”

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Posted 8 months ago

Zatu Games is rated 4.8 based on 48,741 reviews