Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,789 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service. Unfortuantely due to issues with courier service I had to contact customer service. They were very friendly and helpful, really easy to get through to. Package was sent out very quickly. Well packaged once arrived, great prices too. The website is easy to navigate and really appreciate the recomendations and how well thought out the site is - great interface. Overall very pleased and look forward to buying more games :)”

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Posted 7 months ago

“Pre-order delivered right on time, in perfect condition.”

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Posted 7 months ago

“I was looking for a two player game. Zatu had a good range, reasonable prices and fast delivery. Thanks.”

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Posted 7 months ago

“I wish I could give them less than one star. My experience with ZATU Games has been horrendous. I preordered a product, months in advance, that was listed as available with a promise of delivery by the release date. One week later, the product has not been shipped. When contacted, the company blames their distributor with no remorse or option of compensation for the inconvenience. Additionally, other products in the order have also not been shipped. Two weeks (plus) later, the product has not been shipped. No idea from the company when the product will be available. When I asked if I could get the rest of my order while I wait for them to sort their issue, they said, as long as I pay additional shipping. Their suggested solution is to cancel my order of the product. Suspiciously enough, the price of the product has increased since my preorder. Each time I've contacted the company via email, their responses have been prompt; however, they refuse to take responsibility for their false advertising and inability to meet their promised delivery date. Instead, they wish to further take advantage of their customer.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, and I’m truly sorry to hear about the frustration you've encountered. We strive to meet our delivery promises and understand how disappointing it can be when things don't go as expected. While we do rely on our distributors for timely shipping, we acknowledge that communication is key, and we're actively looking to improve in that area. We can see that our team informed you of a stock issue with one of your products, and whilst this was unfortunately outside of our control, we can see that our teams looked to try and resolve this as soon as they were able to. Regarding the shipping issues and the increase in price, I can understand how concerning this must be for you. The pricing of products may change based on our suppliers, and whilst we try to absorb as much of that cost as possible, sadly these can increase in price. Please rest assured that our team never intend to suggest you place an order again as a result of any increases of price. Nevertheless, we always aim to provide excellent service and transparency to our customers, and your feedback will help us refine our processes further. If you'd like us to assist you further, please reach out to our customer support at team@zatu.co.uk with the reference number 5451, and we would be happy to help wherever possible. Warm regards, Team Zatu Games

Posted 6 months ago

“Ordered from South Africa arrived in 10 days from Order to Collection at Post Office. Phenomenal Service. I will order again if the boardgame I am looking for is not in the country.”

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Posted 7 months ago

“Zatu games are fantastic. Prompt delivery and received everything I ordered undamaged. I will get hours of endless fun playing my board games.”

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Posted 7 months ago

“Have ordered twice already and am pretty satisfied about the results despite having the games shipped internationally. Was worried about how the packages weren't sent out for a few days compared to near instantly the last time but I got I still got them pristine 1-2 days later than expected which is still damn good tbh.”

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Posted 7 months ago

“Fast delivery and a handy cumulative discount”

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Posted 7 months ago

“The deck arrived exactly as predicted and in great condition.”

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Posted 7 months ago

“excellent value for the product -will defo be back”

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Posted 7 months ago

“Loved the website, so easy to use and the reviews and ratings of the games made it so simple to know what type of game to get!”

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Posted 7 months ago

“Great service and fast Delivery to Germany.”

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Posted 7 months ago

“We got our game quickly and the game is great.”

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Posted 7 months ago

“Game arrived in good condition, quick delivery, minimal hassle. Affordable price, even though i ordered from abroad.”

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Posted 7 months ago

“Fantastic company, respond quickly and also quick delivery.”

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Posted 7 months ago

“Item was dispatch fast and arrive on time. Excclent service from ZATU.”

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Posted 7 months ago

“I have ordered form Zatu several times now - each time the product has arrived promptly and well packed. The prices are good too,”

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Posted 7 months ago

“All orders have been sent quickly and in quality condition. Absolutely zero complaints or improvements.”

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Posted 7 months ago

“Very fast delivery as pretty much always. The game was in excellent condition as well. Highly recommended.”

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Posted 7 months ago

“A good price, but terrible communication. When the pre-order product was repeatedly delayed (not fault of Zatu, all the fault of the publisher) I never had a single email from Zatu to explain or keep me informed; the only way I could find out when to expect it was by going back to the website to check the new release date. Very poor communication indeed, how hard would it have been to send an email saying "sorry, the publisher has delayed your pre-order for reasons out of our control, the new release date is X"? This is basic customer service. Even worse, the delays meant that two pre-order items that originally had different expected dates both actually arrived at the same time, which meant I paid twice as much postage as I needed to - they could have been sent together. Again, basic customer service.”

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Posted 7 months ago

Thank you for your feedback, Andy. Transparency is crucial to us, and we understand how frustrating it can be to not receive direct updates. We're currently working on an internal project to improve our communication, and your comments will be valuable in shaping that process. Regarding the simultaneous delivery of your items, we apologize for the inconvenience this caused. To ensure accuracy and avoid delays, we do require customers to contact us if they'd like to merge multiple orders. This allows us to confirm details and process everything smoothly on our end. Warm regards, Team Zatu Games

Posted 6 months ago

Zatu Games is rated 4.8 based on 46,789 reviews