Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,806 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd August 2026

Ahmed E

Zatu Games 5 star review on 16th August 2026

Marek R

Zatu Games 5 star review on 12th August 2026

Alfred S

Zatu Games 5 star review on 12th July 2026

Erin B

922

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy especially with the speed of delivery and the prices are reasonable too.”

Helpful Report

Posted 9 months ago

“Not the best packaging for over sea packages. Can get damaged pretty easely”

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Posted 9 months ago

“Fabulous . All items arrived , well packaged and safe. I am really pleased with the items . Thank you”

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Posted 9 months ago

“Quick delivery, even to Sweden, duty pre-paid. Always good prices and service.”

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Posted 9 months ago

“Easy to use website, good advice on new games and a huge choice of products. Goods arrive on time and well packaged. I also like the instructional videos. Thank you.”

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Posted 9 months ago

“Zatu Games has an excellent selection of games and products. The prices are the beat in the UK and delivery was quick and well packaged. I would highly recommend Zuta Games and will be using them again.”

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Posted 9 months ago

“Product fine but customer service and delivery wasnt great. Had to chase multiple times on why order wasnt dispatched or delivered yet.”

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Posted 9 months ago

Hi there, Thank you for taking the time to share your experience. We’re very sorry for the trouble you had with your order and for having to chase updates about dispatch and delivery. We understand how frustrating this is, especially when you’re waiting for a product. Please know that during busy periods there can be delays in processing and shipping, and this is not the service we aim to provide. We’re reviewing what happened with your order and will work to improve our communication and speeds. If you’d like us to look into this further or discuss a resolution for your specific order, please contact our team at team@zatu.co.uk with your order number and reference number 4664, and we’ll investigate promptly. Thank you again for your feedback — it helps us improve. Kind regards, Team Zatu Games

Posted 9 months ago

“I love Zatu games , a huge choice of games , good prices and fast reliable delivery 🌟 🌟🌟🌟🌟”

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Posted 9 months ago

“Great shipping to the US, ad fast service. Thank you!”

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Posted 9 months ago

“Only recently ordered here for the very first time, but it was exceptional service. Delivery was quick and the packaging excellent. No dents or scrapes to the game boxes.”

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Posted 9 months ago

“Great price, took about a week to get to Sweden”

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Posted 9 months ago

“Very fast and safe. Recommended!”

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Posted 9 months ago

“Paid a lot for a wooden Tender Leaf kitchen. Have just assembled it for Christmas and there’s several issues with the product, split wood as screws are too big for the pieces, dirty stains, chips and wood already split during manufacturing. Very disappointing given the price.”

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Posted 9 months ago

“Poorly packed, some of the games came damaged.”

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Posted 9 months ago

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your items arrived damaged and that they weren’t packed to the standard you expect. We’re pleased to confirm that after you contacted our customer service team, we discussed the issue and agreed on a partial refund, which has since been processed. We apologise for the packaging not meeting expectations on this occasion and appreciate your feedback, as it helps us improve our packing standards going forward. If you would like to discuss anything further, feel free to email team@zatu.co.uk with the reference number 8072 with your reference number, and a member of our team will assist you. Thank you for your patience and for helping us improve. Kind regards, Team Zatu Games

Posted 9 months ago

“Great product”

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Posted 9 months ago

“My order was boxed up very well to make the journey to the USA. Zatu did a great job getting the order out and it delivered unscathed in a timely manner.”

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Posted 9 months ago

“Excellent service which is rare nowadays and the staff take pride in their work. Everything arrives very well packaged and on time and products are as described. I would recommend.”

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Posted 9 months ago

“Turned up quickly and was cheap”

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Posted 9 months ago

“I ordered in Nov and have nothing to gift my wife and children on Christmas Day! I am beyond angry. They didn’t bother to ship my gift until Dec 12th. Thanks for ruining Christmas. They haven’t yet bothered to tr and make this right.”

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Posted 9 months ago

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment caused by the delay, especially given how important this order was for Christmas gifts. We’d like to clarify that this was an international order to the US, and while the parcel was dispatched from us in December, it was unfortunately delayed in transit due to customs processing, which is outside of our direct control. We appreciate how upsetting this would have been, particularly during the Christmas period. We can confirm that the order has since been successfully delivered. That said, we fully understand that this does not change the disappointment of it not arriving in time, and we’re very sorry that this experience fell short of expectations. If you would like to discuss this further or feel there is anything still outstanding, please contact our customer service team directly at team@zatu.co.uk with the reference number 2076 and we’ll be happy to review this with you. Kind regards, Team Zatu Games

Posted 9 months ago

“Zatu is where I go for all the games I don't buy through Kickstarter campaigns. They're cheaper and better than Amazon, everything comes undamaged and quickly. I really have no complaints.”

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Posted 9 months ago

Zatu Games is rated 4.8 based on 48,806 reviews