Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,791 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website with a wide range of games. Speedy delivery!”

Helpful Report

Posted 7 months ago

“Everything arrived in great condition with fast shipping to mainland Europe!”

Helpful Report

Posted 7 months ago

“Very quick delivery and great price. I'm a new customer. I will definitely use them again 🙂”

Helpful Report

Posted 7 months ago

“Fantastic service, staff members are really friendly, no pushy sales. Love shopping at Zatu.”

Helpful Report

Posted 7 months ago

“Order was easy and delivery was prompt. Love buying games off Zatu Games!”

Helpful Report

Posted 7 months ago

“I was a little surprised at the parcel not arriving boxed with the usual Zatu packing tape and seeming to be a reused amazon box. However teh game itself was in order so all good, could be an issue in shipping rather than from them since it seems to be an usual situation based on previous orders.”

Helpful Report

Posted 7 months ago

“Not a scam. Everything arrived as I ordered it”

Helpful Report

Posted 7 months ago

“It's great to hear that the item was received perfectly and that I'm ready to play it. Enjoy my experience!”

Helpful Report

Posted 7 months ago

“Zatu games is incredible value for money! The variety of products here is one big positive, but the speed and low cost of delivery (to Singapore no less!) is the best thing about it. Definitely going to be one of the first places I'll check for anything I want in the future. Keep it up.”

Helpful Report

Posted 7 months ago

“Very well-designed website. Fast delivery. Competitive prices (and who doesn't like a discount). Very happy with my purchases, definitely going to order from Zatu again. Zero complaints.”

Helpful Report

Posted 7 months ago

“I ordered 3 games and they all arrived in great time and perfect condition. The games are amazing and well received as presents - overall great products and service.”

Helpful Report

Posted 7 months ago

“Excellent service. The game, that I couldn't find anywhere else at twice the price, was in perfect condition and arrived really fast for an international purchase. I wouldn't expect a domestic purchase in much less time. Totally amazed.”

Helpful Report

Posted 7 months ago

“Very fast delivery”

Helpful Report

Posted 7 months ago

“Been waiting a while for this to become available again. Competitive pricing with quick delivery. What more would you want from a seller? Thank you Zatu.”

Helpful Report

Posted 7 months ago

“Awesome. Fast delivery worldwide and an excellent catalogue.”

Helpful Report

Posted 7 months ago

“Nice service and quick delivery”

Helpful Report

Posted 7 months ago

“Zatu is a mostly nice place. If you order online for delivery you'll have a great experience and they usually have pretty good prices. The only gripe i have is that i once called them to ask how long it would take for an in person order to be picked and available for collection. Which would be about 10 - 20 minutes. I then tried to place my order over the phone to have the items moved to the gaming center and ready when i would get there which was apparently so unusual the lady i was talking to couldn't handle it. She did take all the details for the items i wanted and then totally failed in having them moved to the gaming center. So when i got there i did have to wait almost 20 minutes for the items to be picked and brought through. The real problem is that between me calling and asking about the time they take to pick stuff and me getting into the gaming centre to order the items was about 25 minutes. And in those 25 minutes the things i wanted to buy were mysteriously no longer in the sale and i ended up paying about 30% more than i would have putting in an online order 25 minutes earlier.”

Helpful Report

Posted 7 months ago

“Great stock, good experience and fast delivery.”

Helpful Report

Posted 7 months ago

“Good price, prompt shipping. Happy to buy games from them! Thanks.”

Helpful Report

Posted 7 months ago

“Overall a good experience. Good prices fast shipping only negative was the poor packaging. I bought comic books and all of the books were dented and damaged to various degrees. A little bubble wrap would have been nice. Four stars.”

Helpful Report

Posted 7 months ago

Zatu Games is rated 4.8 based on 46,791 reviews