Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,102 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 4th October 2025

888

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still evaluating. My first order still isn't reflected on my account. I contacted them. An incredibly nice gentleman respo did and said he fixed it, but it's still missing. I replied stating that. Nothing. My second order has been sitting in Chicago, IL now for 9 days. Tracking ends there and I still haven't received my games from the second order.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the trouble you have had with these orders. We have passed your details on to our web team, and they will Investigate your first order and should resolve this issue for you ASAP. We are very sorry for any inconvenience this has caused. With regards to your newest order, we have proceeded to open an investigation with our courier to find out where your order is and to hopefully get it to you as quickly as possible. We hope you'll give us another chance, and apologies again for the Inconvenience. Kieran Zatu Games

Posted 3 years ago

“Great prices but the zatu site can be a very rough with some features simply not working”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you have had trouble with our website; we take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Someone up there needs to learn how to wrap internationally with small box and a big box together. Not hard if willing to learn by adding some cardboard inbetween the two items, it solves allot of it, rather than two boxes put on top of each other and gets throwned and damaged in travel and easy to know what happens to one box. Could have given 5 if separation in wrapping was done properly as previously.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have had with your recent order with us. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“The game itself was great. Unfortunately I did have a problem with the customs office when the boardgame was send to me. This resulted in extra charges which I did not expect.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the trouble you experienced with this order. Following the UK's departure from the European Union, Zatu Games is operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers. We do include a warning on the checkout screen, however, I apologise if this was not made clear enough. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“The price was great and you did have games in stock that I could not find in another store. The only reason I rate it 3 instead of 5 is because the shipping was a little expensive and didn't arrive on time. If I am not wrong the deadline was august 10 but today is august 12 and the game didn't arrive yet. To be more accurate, the rating is 3.5 and I would consider purchasing on your website again but the shipment did disappoint me.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you were not satisfied with our service on this occasion. Our estimated delivery times are based on previous customer experiences and the estimates provided by our courier, and I apologise that your order did not arrive on time. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Unfortunately, I had to get in touch twice to get my problem solved.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. Having looked into this for you, I can see that you originally contacted us on 29/07/2022, and your issue was resolved on 01/08/2022. Unfortunately, our customer service department is closed on weekends. I apologise for any inconvenience caused by the delays. Please do not hesitate to contact us again If you believe this still requires a resolution. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Great products, shame I had to remind Zatu to send them to me after 3 weeks.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the delays you experienced with this order; we aim to despatch all orders in a timely manner, so our customers can enjoy their games as quickly as possible, and I apologise that we were unable to do so on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“My steelbook came damaged. It was bent. And I had to bend it back.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to see the damages you have experienced with this order. We aim to ensure all orders are packed safely and securely so as to avoid any damage during transit, and I apologise for the issues you have experienced on this occasion. Please do not hesitate to contact our friendly customer services team for a resolution to this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“I’m so frustated. The boardgames are not protected using bubble wrap or anything. Two of the items came dented and my GWT box is damage very badly.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to see the damages to your order. We aim to ensure all orders are packed safely and securely in order to prevent any damage during transit, and I apologise that this was not the case for your order. I can see that you have contacted us regarding the damages, and our friendly customer service team will work hard to provide you with a satisfactory resolution to your problem. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“We received our game very promptly, but were disappointed to see that the box had been opened and the seal broken. On checking the contents all seemed to be in order except for a "sticker" . AS it was a time critical present we could not return it. So we will use it and hope that all is in order. A disappointing first order from Zatu.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We are very sorry to hear that your order has arrived with missing pieces. Please do not hesitate to reach out to our friendly customer service team for a resolution to this. We hope you'll give us another chance, and anticipate hearing from you again soon. Best wishes, Kieran

Posted 3 years ago

“The game is one of my favourites, the chips are solid, the box is sturdy, and delivery was extremely prompt. Unfortunately a corner of the box was completely smashed...”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to see the damage to your order; we try to ensure all orders are packed securely so as to avoid any possible damage in transit, and I apologise that we were unable to do so in this case. Please do not hesitate to contact our friendly customer service team If you have any concerns; we are always happy to help! We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“I am pleased with the item I purchased but was disappointed that it arrived later than it was supposed to. The support staff was helpful.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the delays you faced with this order. We aim to despatch all orders promptly so that our customers can receive their items as quickly as possible, and I apologise for the wait you experienced on this occasion. We take our customer feedback very seriously, and so your comments have been passed on to management to Investigate. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Ordered before cut off on Thursday evening and paid for next day delivery. Parcel wasn’t dispatched until the following day and as a courier was used, it didn’t arrive until the following Monday. I emailed Zatu to ask why it wasn’t dispatched on the agreed date and never even received a response. Would have been faster to go with the standard Royal Mail option.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear that your order was not despatched in time to be delivered the next day. We will Investigate with our warehouse team to discover the source of this delay, and to prevent similar issues from affecting our customers in the future. Please do not hesitate to contact us again, either by email or over the phone, If you have any further concerns. We hope you'll give us another chance soon. Kieran Zatu Games

Posted 3 years ago

“The product, the range and the price are all amazing. Sadly I have twice had issues with delivery times (10days+).”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear that you have had trouble with delays to your orders. We aim to despatch all orders in a timely manner so that our customers can receive their items as quickly as possible, and I apologise that this has not been the case for you. Please do not hesitate to contact our friendly customer service team If you have any concerns with your order; we are always happy to help! We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Before my most recent order zatu had shipped my products very quickly and for excellent prices however my latest order wasn’t dispatched untill after the latest estimated arrival date and with no reason for why ?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the delays you experienced with this order. We aim to despatch all orders in a timely manner to ensure our customers receive their items as quickly as possible, and I apologise that we were unable to do so on this occasion. Please do not hesitate to reach out to our customer service team If you have any concerns about this order; we are always happy to lend a hand! We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Quick delivery but slight damage on one of the books unfortunately”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. We're very sorry to hear about the damage to your order. We aim to package all orders safely and securely, to avoid any possible damage during transit, and we apologise that this was not the case for your order. Please do not hesitate to reach out to our friendly customer service team If you require any assistance with this order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu games

Posted 3 years ago

“The prices are great, and their selection/stock is second to none but unfortunately, all of my orders to date have been incredibly slow, twice now due to a single item of negligible value holding up the entire order for a week or more but even when in stock there appear to be consistent issues with the "next day dispatch" target as most of their stock is apparently spread over warehouses or just kept with manufacturers for drop ship. If not for that, 5/5.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the troubles you have had with your orders. We do aim to despatch all orders in a timely manner, to ensure our customers receive their items as quickly as possible, and I apologise that we have been unable to do so on a few occasions for you. Please do not hesitate to contact our customer service team If you have any concerns regarding your orders; we are always happy to help where we can. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Whilst the site itself is excellent and prices competitive I had an issue with the Conan book I ordered taking 2 weeks to ship despite it showing as 'in stock'. When it did finally arrive one end of the box packaging was open and the book had obviously fallen out and damaged the main book cover corner although the postman was apologetic. In addition the book cover sent me was not the direct mark variant cover as shown on the site but the regular cover. So my experience on this occasion is sadly mixed.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear that you have had trouble with your order. We aim to ensure that all orders are packed safely and securely, in order to avoid any potential damage during transit, and I apologise that we were unable to do so in this instance. Please do not hesitate to contact our friendly customer service team, who are always happy to help wherever they can. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 3 years ago

“Duplicate payment when ordering which was resolved quite quickly however items were delivered late”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

“Only 3 stars due to the game not being dispatched until I contacted Zatu 5 days later to chase. Once dispatched, delivery was quick.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the delays to your order. We aim to have all orders despatched in a timely manner so that our customers can enjoy their games as quickly as possible, and I apologise that there were some unfortunate delays on this occasion. We hope you'll give us another chance. Kieran Zatu Games

Posted 3 years ago

Zatu Games is rated 4.8 based on 44,102 reviews