Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Game came quickly and as advertised”

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Posted 3 months ago

“Easy to use website, with prompt, fast delivery. A good range of products, some difficult to find elsewhere. Love Zatu!”

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Posted 3 months ago

“Each new transaction with Zatu game leaves me with a higher view of their excellent business practice. Games are always competitively priced, swiftly delivered and meticulously well packaged.”

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Posted 3 months ago

“Quick delivery”

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Posted 3 months ago

“Great selection and quick delivery”

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Posted 3 months ago

“I have ordered from Zatu since I first got into board gaming in 2019. A very trustworthy seller and deliverer. Often matching or beating prices elsewhere and has also often has discounts too! Having met Zatu staff at conferences too I appreciate their game knowledge and care.”

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Posted 3 months ago

“Such a large range and detailed review and information on each game so its easy to tell if it's the right sort of game for you even if you haven't played before. A repeat customer who will keep coming back!”

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Posted 3 months ago

“The had the stock and delivered quickly at a decent price”

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Posted 3 months ago

“Boutique très professionnelle, à l'écoute de ses clients. Envois rapides et très bien protégés. Je recommande !!”

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Posted 3 months ago

“my pakage was not deliverd now got to wait months for a refund zatu were not intrested and just tryed to fob me off had to start a charge back with my card provider”

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Posted 3 months ago

Hi there, Thank you for your review. We’re sorry to hear that you’ve experienced an issue with your delivery and we understand how frustrating this can be. Our records indicate that this was ordered on 04/11/2025 and dispatched on 05/11/2025, and marked as delivered on 06/11/2025. According to the courier, your parcel is marked as delivered, which means we do need to open a full investigation before we can issue any refund or replacement. This process is required so we can substantiate any claims where the delivery is disputed. We want to assure you that we were not trying to dismiss your concerns, and we are always willing to help resolve situations like this. While investigations can take some time dependant upon the courier, we aim to conclude them as quickly as possible. Thank you, Team Zatu Games

Posted 3 months ago

“Zatu always a site I view when purchasing Boardgames, great selection and very often the best price.”

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Posted 3 months ago

“I use Zatu every single time I’m buying a new board game and they never fail to deliver! An excellent retailer with exceptional service”

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Posted 3 months ago

“Love this website!! We have bought so many board games from you and the selection never disappoints. Also love the ratings of the games so at a quick glance you can get a feel as to whether or not it is for you!!”

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Posted 3 months ago

“Very good and inexpensive!”

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Posted 3 months ago

“Very easy to order online and then collect from store , friendly staff , good value too”

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Posted 3 months ago

“Game was packaged well, delivery was timely, and there was no damage to the game.”

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Posted 3 months ago

“Fast shipping, I received my order in no time”

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Posted 3 months ago

“Extremely good service and quick despatch. One of the best and cheapest supplier”

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Posted 3 months ago

“Easy to order. If you have a problem they are extremely helpful. Packaged well.”

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Posted 3 months ago

“i liked the variety of games they had available and the sale they had at the time was fantastic. however the delivery was slower than expected. but nonetheless still a good website.”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 46,701 reviews