Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Zatu for many years now, from paints to new models. Cannot fault then in the slightest, not even once. Greta value, great communication and fast service. Perfect.”

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Posted 3 months ago

“Easy to order, very quick delivery”

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Posted 3 months ago

“Great selection of products. Great prices.”

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Posted 3 months ago

“Great prices good selection of games quick delivery packaged well hassle free”

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Posted 3 months ago

“Pre ordered lorcana which was meant to arrive on release day. It was sent out 3 days late and then took another week to arrive.”

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Posted 3 months ago

Hi There Thank you for your review, and we’re really sorry to hear about your experience. We always aim to dispatch pre-orders so they arrive on release day, but on this occasion we were unfortunately late in sending out your order due to our stock not arriving with us in time, and we apologise for that delay. Once dispatched, delivery times are handled by Royal Mail, and the additional delay you experienced was due to courier issues outside of our control. We understand how disappointing this must have been and we appreciate your patience. If you have any further concerns, please feel free to reach out to our support team at team@zatu.co.uk with reference 1658 and we’ll be happy to help. Thank You, Team Zatu Games

Posted 3 months ago

“Great price. Delivery was quick and on time. Game arrived in perfect condition and packaged well in recyclable packaging.”

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Posted 3 months ago

“Zatu always has a good selection of games. The website is easy to use and their deliver is always on time. :-)”

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Posted 3 months ago

“Great service quick dey excellent company used several times”

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Posted 3 months ago

“great deals and items arrived quickly. Easy and great quality”

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Posted 3 months ago

“When things became too difficult for me to handle alone, I knew I needed the support of people who truly understood what they were doing. A friend recommended xwaxt.com, and choosing to contact them was one of the best decisions I’ve made. From the very first message, their team was attentive, reassuring, and genuinely committed to helping me find the right solution. They approached everything with patience, professionalism, and real care, lifting a huge weight off my shoulders. I’m sincerely thankful for their guidance and the outstanding results they provided.””

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Posted 3 months ago

“Parcel arrived on time very good service”

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Posted 3 months ago

“Fast postage and great service overall”

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Posted 3 months ago

“Packaged really well, the exit advent 2025 one of the best”

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Posted 3 months ago

“Zatu have an amazing selection, with great reviews and game descriptions. Choosing games is a pleasure. My number 1 goto for any new purchase”

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Posted 3 months ago

“Quick and efficient, with good stock and delivery times. No issues when buying items that are in stock; haven't had any experience with backorders or pre-orders. A point system is a nice way to add a bit of order if you are a repeat customer.”

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Posted 3 months ago

“Quick and easy, product arrived in perfect condition”

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Posted 3 months ago

“Very good products, prices and service.”

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Posted 3 months ago

“All round excellent service and delivery”

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Posted 3 months ago

“Great selection of games at competitive prices”

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Posted 3 months ago

“So please to find the zig saw I’ve been searching for from Zatu Games and at a good price. Excellent service including prompt postal service.”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 46,701 reviews