Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,733 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,733 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality Product and Fast Dalivery.”

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Posted 6 months ago

“Fast delivery and good value.”

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Posted 6 months ago

“Zatu staff did an excellent job of packaging and delivering games in a speedy manner. They have always been reliable and have an awesome selection to choose from.”

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Posted 6 months ago

“Great supplier, large variety of games, easy to navigate website, cheapest price around and a speedy delivery, wonderful.”

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Posted 6 months ago

“Excellent product choice and quick and clear delivery to the EU”

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Posted 6 months ago

“They sent the game (Battle of Hoth) as soon as it was avaiable. Zatu takes care of the import fees and tarrifs up front and the package arrives without a hassle. This is my third purchase and I am pleased with their cutomer service.”

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Posted 6 months ago

“Wide selection of board games. Arrived promptly and in excellent condition with fun packaging. Best UK board game website!”

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Posted 6 months ago

“Quick delivery and fair prices”

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Posted 6 months ago

“Ordered a game, and received it from across the pond in less than a week, and in excellent condition. Price was at a fair, and competitive price. An excellent experience for me. I'd definitely purchase from Zatu again.”

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Posted 6 months ago

“Weiß jemand ob die tonies auf deutsch sind”

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Posted 6 months ago

“Always quick delivery and good prices”

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Posted 6 months ago

“Speedy delivery and all present and correct.”

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Posted 6 months ago

“Great prices and great service as always”

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Posted 6 months ago

“Very fast service. Thanks.”

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Posted 6 months ago

“I ordered a MTG Fallout play mat back in March 2024, it said it was available when i purchased and wasn't advertised as a pre order. This then changed after a few days to show as pre order only. Since then i have contacted a few times to check on updates and have been told that there has been no update from the suppliers. The expected date has constantly changed and i have had no further correspondence. It now simply shows as out of stock with an option to be notified when stock has arrived. No communication to advise of this update, I've had to find this out myself. I understand that it may be out of your control due to suppliers but there has been no correspondence direct from yourselves through this. Any correspondence has been through my own doing of chasing to get updates, or by me simply checking the website for updates. I even contacted Ultra Pro regarding the stock issues to see if they could shed some light, they advised that they had plenty of stock and no issues on their end so unsure why it's taken so long. It's not even the money i'm annoyed about as its only £20, its just the fact of being left in the dark about whats going on with the order. If you wasn't going to get stock then could of let me know so i could of got a refund or swapped the product for something else.”

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Posted 6 months ago

Hi Sam, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the lack of communication regarding your MTG Fallout play mat order. We want to make sure you feel acknowledged and informed, and we certainly did not intend to leave you in the dark. We actively reach out to suppliers who we have confirmed orders with to provide updates to our customers. Unfortunately, we still have not had an update from Ultra Pro for this product. We will take this as an opportunity to reach out to Ultra Pro directly again and request an update from our supplier. If there's anything further we can assist you with, please don't hesitate to contact us at team@zatu.co.uk with the reference number 8561. We’re here to help in any way we can. Best wishes, Team Zatu Games

Posted 6 months ago

“I always by my board & card games from Zatu. Very competitive rates and good delivery”

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Posted 6 months ago

“Fast delivery, very well packaged, highly recommended!”

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Posted 6 months ago

“Great game - delivered quickly. I have ordered many games from Zatu and can recommend.”

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Posted 6 months ago

“Cracking stuff”

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Posted 6 months ago

“Quality service, quality price. Everything was sealed well and delivered fast.”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,733 reviews