Login
Start Free Trial Are you a business? Click Here

Zatu Games Reviews

4.8 Rating 49,083 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,776
 Metrics Info
4.8
Based on 49,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kim H
Verified Buyer
“I live in Canada and I was looking for a game that is not available here. I found it on the Zatu website. I chatted online to find out if they shipped to Canada and they did! I ordered the games (I bought 3) and I received them with 10 days. They have great customer service.”
Helpful Report
Posted 1 year ago
Angela U
Verified Buyer
“Good, this was a gift”
Helpful Report
Posted 1 year ago
Ruben
Verified Reviewer
“The products arrived well, one of then has no plastic around but I believe it has more to do with the product not the store. Unfortunately I had to return the item and discovered the store return rules online are false. In the website it says if the return is more than 100 then they can’t pay for it , and that’s the only exception. My return was 40, and they refused. There was no help, no shipping label like other companies, and support just ignored the rules on the website. I was recommended this store and while I believe it can be good for locals if you live abroad my recommendation is to order from somewhere else. I’m proceeding legally and will update this review along with other socials regarding the situation once resolved”
Helpful Report
Posted 1 year ago
Hi Ruben, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the difficulties you experienced with the return process. Clear communication and adherence to our policies are very important to us, and we appreciate you bringing this matter to our attention. We understand how frustrating it can be when the returns process doesn’t meet your expectations, especially with international orders. As outlined in our Returns Policy, we’re unable to reimburse return shipping costs or customs fees for international returns. However, we do issue a full refund, including the original shipping charges, once the item has been received by our warehouse and processed by our returns team. If there's anything further we can do to assist or clarify, we’d be happy to help. Please don’t hesitate to get in touch with us at team@zatu.co.uk, quoting your reference number 8000. Take care, Team Zatu Games
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent quality, communication and delivery”
Helpful Report
Posted 1 year ago
Saurabh V
Verified Buyer
“Hasslefree and fast. Got a Mario Kart steering deluxe from Zatu, and got it delivered to ireland in 3 days”
Helpful Report
Posted 1 year ago
Helmuth S
Verified Buyer
“Good price and deliveried correct, no complains.”
Helpful Report
Posted 1 year ago
Chris H
Verified Buyer
“Great service, large selection of games, cards which is updated with current trends. Fantastic delivery and packaging.”
Helpful Report
Posted 1 year ago
Michael W
Verified Buyer
“Fast delivery and competitive prices”
Helpful Report
Posted 1 year ago
Marcin P
Verified Buyer
“Item delivered within few days, very securely packed. Super happy with the purchase from this shop and will definitely buy again!:)”
Helpful Report
Posted 1 year ago
Rob W
Verified Buyer
“Ordered lots from this site over the last couple of years, never been disappointed, usually the best price too.”
Helpful Report
Posted 1 year ago
Darren N
Verified Buyer
“Good quick deliveries and good range of good games, a gamers dream.”
Helpful Report
Posted 1 year ago
Verified Reviewer
“Todo perfecto, llegó a España en muy poco tiempo y muy bien embalado. Tienda muy recomendable, un 10 !!!!”
Helpful Report
Posted 1 year ago
Simon C
Verified Buyer
“Always efficient and on time with never any problems with delivery.”
Helpful Report
Posted 1 year ago
Tony K
Verified Buyer
“Fast and clear answers to questions about availabillity, shipping, etc. Easy to follow Track and Trace for orders oversea. Product was pristine on receiving plus chance to win a 50£ voucher. What more can you wish?”
Helpful Report
Posted 1 year ago
Richard E
Verified Buyer
“On time and great value! Very pleased”
Helpful Report
Posted 1 year ago
Shadi K
Verified Buyer
“Zatu have a fantastic collection of boardgames, and delivered to your home in no time.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very quick delivery. Both games were great and good value.”
Helpful Report
Posted 1 year ago
Judah C
Verified Buyer
“Grear store, often has a few hidden gems from Kickstarters!”
Helpful Report
Posted 1 year ago
Louie P
Verified Buyer
“Had some issues with the delivery (not zatu’s fault) and they dealt with it quickly and exactly as I would have wanted. Will buy again. Also, they’re not amazon”
Helpful Report
Posted 1 year ago
Sarka S
Verified Buyer
“The parcel arrived very late and wet. I understand that is mostly the deliverer’s fault, but it could have been packaged better.”
Helpful Report
Posted 1 year ago
Hi Sarka, Thank you for your feedback. We're really sorry to hear about the late and wet delivery of your parcel. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We will certainly take your comments on packaging into consideration as we strive to improve our service. If you need any assistance or have further questions, please don’t hesitate to reach out to us at team@zatu.co.uk with the reference number 0879. Best wishes, Team Zatu Games
Posted 1 year ago
Zatu Games is rated 4.8 based on 49,083 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request