Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,376 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 6th May 2026

911

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was 2nd time I ordered from Zatu and it was great, e-mail with confirmation and details of the delivery. Plus „Harmonies” game was recommended by Zatu so I ordered it for my partner for Father’s Day and we both love the game. Thank you Zatu for that e-mail last Wednesday to give an idea for gift🙂”

Helpful Report

Posted 10 months ago

“Communication about the order and its arrival was clear and concise. It was delivered very quickly, considering the shipping distance and the tracking was easy. Information about the shipment and the exact meaning of a backorder was easy to find on the website. Navigating the website was very easy and customer-friendly”

Helpful Report

Posted 10 months ago

“Excellent price, selection, and shipping. I am very impressed with Zatu!”

Helpful Report

Posted 10 months ago

“Very reliable, quick dispatch.”

Helpful Report

Posted 10 months ago

“Zatu games, despite having 4 months advanced notice, have completely failed to fulfil the Pre-Order I put in, which I could understand for popular products - but even more shockingly failed to communicate there was any problem at all, until after I chased them days after it was supposed to arrive - I guess hoping I might have died in the proceeding 4 months and they could just keep the money? They've responded with one short canned answer giving no ETA, and have failed to respond to my messages asking for at least a ballpark figure of when I could expect the £100+ pounds of stuff I'd ordered. Presumably they are waiting for it to go out of chargeback deadline! I strongly advise anyone to order elsewhere - it something goes wrong, their lack of response and the hassle of you having to be the one to chase them up, is not worth the 2% money back discount. I'm still waiting now. Lesson learnt.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We're really sorry to hear about the issues you've faced with your pre-order. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We encourage you to reach out to our customer support team so we can assist you further and address your concerns. Warm wishes, Team Zatu Games

Posted 10 months ago

“Great packaging and product!”

Helpful Report

Posted 10 months ago

“One of my orders didn't come in 24 hours, but that's ok, it came two days late”

Helpful Report

Posted 10 months ago

“Game was delivered. Packaging was not great, put in a shipping box much larger than the game box. This with a minimum of packing material probably led to a smushed corner of the game box. The game box could freely roam around inside the shipping box. Hard to tell if this happened in shipping, maybe the game corner was already smushed before packing?Either way, I received a game with a smushed corner. I honestly don't care that much, I'm not looking for a return or even a replacement. But as point of process improvement for Zatu, thought I would mention it.”

Helpful Report

Posted 10 months ago

“quick and accurate service. Enjoyed buying here, recommand to anyone who loves board games - the game was brand new and the package well sealed.”

Helpful Report

Posted 10 months ago

“Fast delivery, well packaged, as usual.”

Helpful Report

Posted 10 months ago

“Very fast shipping and great service Thank you very much”

Helpful Report

Posted 10 months ago

“Fantastic prices and speedy delivery”

Helpful Report

Posted 10 months ago

“delivery quick”

Helpful Report

Posted 10 months ago

“Good prices, fast delivery”

Helpful Report

Posted 10 months ago

“I order the 8th army stater set. The delivery was quick and well packaged. I would order from these in the future with confidence.”

Helpful Report

Posted 10 months ago

“I always use Zatu Games for my board games purchase. Never had a problem.”

Helpful Report

Posted 10 months ago

“The delivery arrived promptly and the game components were as advertised.”

Helpful Report

Posted 10 months ago

“I appreciate the prompt shipping very much. Generous pricing!”

Helpful Report

Posted 10 months ago

“Always polite, helpful and fast!”

Helpful Report

Posted 10 months ago

“As someone new to board games, I’ve found Zatu Games to be a great place to start. My sister and brother-in-law had recommended them to me. Their website is easy to navigate, and the range of games they offer helped me discover titles I wouldn’t have come across otherwise. I now have quite the wish-list for future games lol. Prices are fair, and my orders arrived on time and in superb condition. I’ve already recommended them to a few friends getting into the hobby too.”

Zatu Games 5 star review on 17th June 2025

Helpful Report

Posted 10 months ago

Zatu Games is rated 4.8 based on 47,376 reviews