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Zatu Games Reviews

4.8 Rating 49,108 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,783
 Metrics Info
4.8
Based on 49,108 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Shadi K
Verified Buyer
“Zatu have a fantastic collection of boardgames, and delivered to your home in no time.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very quick delivery. Both games were great and good value.”
Helpful Report
Posted 1 year ago
Judah C
Verified Buyer
“Grear store, often has a few hidden gems from Kickstarters!”
Helpful Report
Posted 1 year ago
Louie P
Verified Buyer
“Had some issues with the delivery (not zatu’s fault) and they dealt with it quickly and exactly as I would have wanted. Will buy again. Also, they’re not amazon”
Helpful Report
Posted 1 year ago
Sarka S
Verified Buyer
“The parcel arrived very late and wet. I understand that is mostly the deliverer’s fault, but it could have been packaged better.”
Helpful Report
Posted 1 year ago
Hi Sarka, Thank you for your feedback. We're really sorry to hear about the late and wet delivery of your parcel. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We will certainly take your comments on packaging into consideration as we strive to improve our service. If you need any assistance or have further questions, please don’t hesitate to reach out to us at team@zatu.co.uk with the reference number 0879. Best wishes, Team Zatu Games
Posted 1 year ago
Sarah P
Verified Buyer
“Quick delivery, website is very easy to use and products arrive in great condition. We have placed several orders with Zatu and have never had any problems. Highly recomend.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Zatu - spot on as always ! Prompt shipment, active tracker link that works, well priced and great range of products. As always, the games arrived quickly and well packaged, no chance of any damage to the contents. The games were in mint condition, no creases or marks, all sealed. Not had a chance to add Pandemic on the Brink to our regular game, but War of the rings is fantastic - looks a bit complicated initially but if you know your Tolkien lore it rmakes perfect sense and plays really straightforwardly. Journeys in Middle earth has all the familiarity of FFG"s imperial assault from the packaging and miniatures, needs the app etc, but plays even better. Looks like a lot of expansions to be bought !!!”
Helpful Report
Posted 1 year ago
Giovanni Z
Verified Buyer
“Good coomunication, fast delivery in Italy.”
Helpful Report
Posted 1 year ago
Nikola L
Verified Buyer
“Good selection, good prices.”
Helpful Report
Posted 1 year ago
Dominik W
Verified Buyer
“No problem with payment or shipping to Switzerland.”
Helpful Report
Posted 1 year ago
Ryan T
Verified Buyer
“Zatu Games provided an exceptional service at competitive prices, and my friends and I enjoyed a brilliant night of Gwent thanks to their speedy delivery.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Item arrived swiftly and packaged well.”
Helpful Report
Posted 1 year ago
Steven A
Verified Buyer
“I'm very happy with Zatu Games. I have made two purchases now. They have an excellent collection of games, detailed descriptive write-ups, and competitive prices. Very happy with my experiences with them so far.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Fast, easy. Next day delivery, been using this company for a while and they are always great with no hassle.”
Helpful Report
Posted 1 year ago
Pier O
Verified Buyer
“Really slow dispatch, over 3 weeks, despite showing as 'in stock' on the site. Wouldn't use again unless I really had to as they seem very dishonest.”
Helpful Report
Posted 1 year ago
Hi Pier, Thank you for sharing your concerns with us. We sincerely apologise for the delay in dispatch and any frustration it may have caused. We completely understand that when an item is listed as ‘in stock,’ you expect a prompt delivery. Due to the wide range of products we offer, some items are stored at external sites across the country and need to be transferred to our main dispatch warehouse before we can send them out. While this process is usually quick, it can occasionally cause a short delay and means next-day delivery isn't always possible for certain items. If you’ve ordered multiple items and only some are stored externally, we do offer the option to split your order for an additional shipping cost. This allows us to send the available items immediately, with the remaining items following once they’ve arrived at our warehouse. As soon as your full order is ready at our dispatch hub, we’ll ship it out straight away. Your feedback is really important to us, and we’ll be reviewing our internal processes to help improve this experience for future customers. If there’s anything else we can help with, please don’t hesitate to get in touch at team@zatu.co.uk, quoting your reference number 6056. Best wishes, Team Zatu Games
Posted 1 year ago
Athanasios G
Verified Buyer
“great store with good prices,very fast dispatch,excellent packaging,no problems at all,would recommend for sure!”
Helpful Report
Posted 1 year ago
Tom B
Verified Buyer
“Great service, always arrived quickly and in good condition!”
Helpful Report
Posted 1 year ago
Lucien I
Verified Buyer
“Top pack-aching fast delivery just perfect !”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service, as always.”
Helpful Report
Posted 1 year ago
Victoria M
Verified Buyer
“Loved my new purchase, one of a great selection games I thought about. Prompt delivery for the weekend too!”
Helpful Report
Posted 1 year ago
Zatu Games is rated 4.8 based on 49,108 reviews
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