“Your Survey gave a really poor service and were very unprofessional I recommend people looking for a stress free experience go elsewhere. The company made mistakes right from the beginning and I was constantly having to chase them. Firstly my survey was not booked in even after payment because of an employee error. I was told I would be put as priority but the survey was booked over a week later (so two weeks from payment). Then the company they enlisted to do my survey was uncontactable they wouldn’t return any calls or answer emails. The survey was carried out and yet no body contacted me to confirm and then a week later I needed to phone again to chase the report. I was twice given false promises that it would be ready the next day. In total it took 13 days (10 working days) for the report to be sent. I emailed the manager to complain about the poor service I had received and they didn’t even have the decency to apologise, the manager has still not responded to my complaint. Very disappointing service at a stressful time of buying a house, where there are time constraints and important decisions to be made based on the survey. DO NOT USE!”
“Whilst the survey content was excellent the overall process was a complete shambles with nobody taking responsibility.
Having asked at point of booking for a verbal update post survey, I was assured I would receive a call the night of the survey with provisional feedback pending the written report. No such call was received, Your Survey Ltd then simply gave me the surveyors mobile number and left me to chase him. All messages to the surveyor were completely ignored meaning I had no feedback until the written report was received.
Numerous chase calls to Your Surveys Ltd simply resulted in trainees being blamed, the survey visit having apparently been moved (it had not) and general disinterest. I was promised a call by the Manager but that never materialised either.
Honest opinion, don't bother if the matter is urgent or needs fast results, simply not worth the trouble.
Whether the fault lies with Your Surveys Ltd, Farrell Mills who did the survey or Tony Flynn the surveyor I doubt I will ever find out but not the way to do business in 2015.”
Posted 4 years ago
you instructed us on the 8th and had your property inspected on the 13th with the report sent via email on the 16th. I am sorry to hear that you didn't receive verbal feedback as this was on the system. I will chase this up with the surveyor to find out what happened. Im happy to hear you were pleased with your report and hope this experience hasn't put you off using us again. We do value your custom and take onboard all comments.
“The survey itself was fine once it arrived. We had two issues.
1. They told me that they would do the survey the following week but was actually the week after and they said it was becouse it was what they could arrange with the vendor but never came back to me.
2. after the survey was done they took longer than there 3 to 5 days to get the survey to me even though I called several times asking if I could have it sooner as I may have to exchange contracts before I got it back.
all bar one of there customer services agents had bad attitudes and none of them were any help.
Would NOT recommend.. unless you have a lot of time. But like I say the report was a good one once I got it..”
Posted 4 years ago
Hi Dominic, were sorry you didn't feel you had a good experience with us, you instructed us on the 22/9 and had your inspection on the 30th. The availability of our surveyor may have been sooner but we do have to get access to the property via the agents or vendor. We don't guarantee a 5 day turn around only suggest that the surveyors typically take between 3-5 working days to produce your report. your report was sent to you on the 8/10 which was 6 working day. I am happy to hear you are pleased with the report and apologise for any miss-communication on our part.
“No feedback contact from surveyor after survey had to chase him up. Then supplied a structural survey despite being commissioned to do a Homebuyers Report. The content and quality of the report was poor, scruffy and obviously rushed.
I commissioned a second surveyor on my own who did what I asked and provided a very professional report.
I would nor use this company again.”