Lauren Saunders
Your Survey gave a really poor service and were very unprofessional I recommend people looking for a stress free experience go elsewhere. The company made mistakes right from the beginning and I was constantly having to chase them. Firstly my survey was not booked in even after payment because of an employee error. I was told I would be put as priority but the survey was booked over a week later (so two weeks from payment). Then the company they enlisted to do my survey was uncontactable they wouldn’t return any calls or answer emails. The survey was carried out and yet no body contacted me to confirm and then a week later I needed to phone again to chase the report. I was twice given false promises that it would be ready the next day. In total it took 13 days (10 working days) for the report to be sent. I emailed the manager to complain about the poor service I had received and they didn’t even have the decency to apologise, the manager has still not responded to my complaint. Very disappointing service at a stressful time of buying a house, where there are time constraints and important decisions to be made based on the survey. DO NOT USE!
4 Helpful Report
Posted 1 year ago
Your Survey Ltd is rated 4.63 based on 590 reviews

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