Peter Lawson
Whilst the survey content was excellent the overall process was a complete shambles with nobody taking responsibility. Having asked at point of booking for a verbal update post survey, I was assured I would receive a call the night of the survey with provisional feedback pending the written report. No such call was received, Your Survey Ltd then simply gave me the surveyors mobile number and left me to chase him. All messages to the surveyor were completely ignored meaning I had no feedback until the written report was received. Numerous chase calls to Your Surveys Ltd simply resulted in trainees being blamed, the survey visit having apparently been moved (it had not) and general disinterest. I was promised a call by the Manager but that never materialised either. Honest opinion, don't bother if the matter is urgent or needs fast results, simply not worth the trouble. Whether the fault lies with Your Surveys Ltd, Farrell Mills who did the survey or Tony Flynn the surveyor I doubt I will ever find out but not the way to do business in 2015.
2 Helpful Report
Posted 4 years ago
Hi Peter,
you instructed us on the 8th and had your property inspected on the 13th with the report sent via email on the 16th. I am sorry to hear that you didn't receive verbal feedback as this was on the system. I will chase this up with the surveyor to find out what happened. Im happy to hear you were pleased with your report and hope this experience hasn't put you off using us again. We do value your custom and take onboard all comments.

Kind Regards

Tony Leishman
Posted 4 years ago
Your Survey Ltd is rated 4.63 based on 590 reviews

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