Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,941 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Tuesday for Easter with loads of kids coming over. Now Tuesday the week after and still waiting for any news of it arriving.”

Helpful Report

Posted 7 years ago

Dear Richard, I'm sorry that there has been a problem with the courier. I have contacted you directly in regards to this. Kind regards, Charlotte.

Posted 7 years ago

“No delivery yet 1.5 weeks after purchase. poor communication”

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Posted 7 years ago

“Asked a few questions by email, never had a response. Ordered parts by email, didn't receive a response/confirmation finally called after a week and asked what was going on - reply was "sorry, we put your order on hold because there were extra delivery charges.”

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Posted 7 years ago

“delivered with boxes all damaged luckily no parts could be easily damaged and came with no instructions. Spent an age online trying to find a video or download of said instructions for the oval jump king then gave up tried calling but you only answer between 9am and 11am. currently trying to suss it out myself which im sure wont be that difficult in the end but all could of been avoided quite simply”

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Posted 8 years ago

“Delivery two days later than arranged and then no net. Not particularly helpful customer service support.”

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Posted 8 years ago

“The cover said it was for a 10ft trampoline and "let the rain pass through, if this did not happen, water would collect on the bed". When fitting it, it didn't cover the whole area, leaving an exposed gap around the entire perimeter and I woke up the other morning to see a large puddle sat on it, so it's not letting the rain pass through. Am debating whether or not to return it as for the price it's a very expensive piece of tarpaulin.”

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Posted 8 years ago

“Disappointed that safety netting around the trampoline has come away from the seam and started to tear in places.”

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Posted 8 years ago

“We were advised next day delivery - waited in all day on Saturday for it. We were told on Monday when we call that the van broke down on Saturday ! No one told us - and they then left the new net on the porch on Monday - again with out a call. We only found out when we called you. If you care - can you call me on 07919184907. That may restore some confidence that you want to do something about this feedback. thank you”

Helpful Report

Posted 8 years ago

“Okay but .... It was expensive and the top was insubstantial and succumbed to the weather within a short time - I could have bought an equally serviceable trampoline for far less money.”

Helpful Report

Posted 8 years ago

“We purchased netting to replace the original. Our trampoline is an oval 15 x 10' purchased in 2010. The new netting was sold as netting for a trampoline of this size but when it arrived we discovered it had a different fitting mechanism from the original - something not mentioned in the description when it was purchased. It did not come with any instructions either. Although we have managed to fit the new netting having searched ourselves on the internet for guidance, we would not recommend jumpking products again for these reasons.”

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Posted 10 years ago

“The quality of the materials used are very poor. Every year I have to replace the safety netting as this gets damaged by the sun and rots. The perimeter cover and Tube protectors last 2 years for the same reason. My trampoline is like triggers broom. On a positive note they have plenty of spares, but boy do you need them, albeit they are expensive.”

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Posted 10 years ago

“Thought cost of poles was excessive considering you can buy the whole trampoline for £99, paying ?£24 for two poles and a further £9 for delivery is steep, especially when one arrives on one day and the next on an other”

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Posted 10 years ago

“It broke after three weeks but no one replied to my emails.”

Helpful Report

Posted 10 years ago

Jumpking.eu is rated 4.3 based on 1,941 reviews