Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.82

4.8 Rating 7,583 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

4.8

Based on 7,583 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 22nd August 2026

1024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my daughter a leavers hoodie and personalised it. The first time it came the company printed the front incorrectly,so I contacted the company which took a month for them to send out a new one. This one was also printed incorrectly as I paid for two personalization's (sleeve and front) and only had the sleeve printed. We had to make numerous phone calls and emails before the issue was resolved. Would not bother ordering one next year for my next child.”

Helpful Report

Posted 7 years ago

“I ordered online and requested Friday delivery and I spoke to somebody on the phone who said this was fine. Then I got an email saying that I wouldn’t get my items until Monday. I phoned Yazzoo who told me that they would arrange Saturday delivery. Then I got an email from DPD saying my goods would not arrive until Tuesday so I phoned Yazzoo who told me they would phone DPD and get them to send the good Saturday. This did not happen so I went to the DPD warehouse in Irl who told me that there was no way I could get my order before Tuesday. I needed the order for a trip I am currently away on. I have been lied to from start to finish and I will be requesting a full refund when I return home.”

Helpful Report

Posted 7 years ago

“Ordered samples, 6 weeks later told they were at DPD depot. Told yahoo I had already chosen a different supplier. They told me to not accept delivery from DPD, I did that, then yahoo sent me an invoice for product. Knowing I didn’t want it. They then asked me to review my purchase. Rubbish service, very disappointed, and as for the invoice...!”

Helpful Report

Posted 7 years ago

“This website is the most unintuitive website I've ever had to use. The process of ordering is clunky and slow. You cannot design the shirts yourself but have to write directions that are visualised by the designers, which results in a back and forth over email of small adjustments, which is time consuming and completely unnecessary. The design I was sent was nothing like the instructions I originally laid out - they even changed the colour of the designs I sent in without instruction. The emailing back and forth was too slow so in the end I had to approve a design without being quite happy with it, in order that the garments would arrive on time. The website does not make it clear that custom text is written in different sizes of font depending on how many letters there are in the text - I had been under the impression that the text size would be the same for all garments. There were extra fees for embroidery that were sprung on me at the checkout without being mentioned before, so I hadn't budgeted for it. All in all, my experience of using the ordering process has been painfully complicated and unhelpful. The only good thing I have to say is that the clothes, printing and embroidery themselves are very good quality. Still, I will never use this company again because the time and money that it has drained me of were not worth it.”

Helpful Report

Posted 7 years ago

“Terrible! Ordered Christmas hoodies, they Mis printed one hoodie then tried to unsuccessfully cover it up and sent it to me! Spoilt the whole occasion as I couldn’t give to everybody in the office as a present as the one ruined one would have made the recipient feel less important than others, ended up running out to buy another gift for everybody and just handing these round to nobody in particular to wear for the day rather than giving as gifts. We have a £10 gift limit and I had just gone over that with these but thought they were worth it, little did I know I would be running out to spend another £110 on wine to replace the gifts. Contacted company although it was too late to get another one to me before Christmas, they said they could send me another one now! Great after Christmas Christmas jumper, just what I need or they could refund the one ruined jumper. I said I wasn’t happy with that because of their mistake I was unable to use any of the 11 ordered, just received a reply saying that’s it, take it or leave it. Bad customer service, one you should meet me halfway and refund half the price! Two you should have never sent me shoddy workmanship in the first place, your website is full of litigation that you cannot be held responsible if we don’t fill the box’s with correct wording but apparently it doesn’t matter if you do! 👎🏼👎🏼👎🏼The point is I didn’t order 50000! I ordered 11 and because of your mistake the other 10 became redundant gifts, thanks for the refund for 1 though makes a massive difference, perhaps I should invoice you for what I had to spend to replace your mistake........1 week later still no refund.........2weeks later! Still no refund!”

Helpful Report

Posted 7 years ago

Hi Lucy, We’re saddened to see that we didn’t get this right for you, and we apologise for our error. It looks like what has happened here is that your order was sent correct and on time apart from one hoodie. From the photo, I can see that initially the wrong print was put on the hoodie, and then this was removed, and then correct print put was put on. However, the incorrect print has left a shadow on the garment and so is still visible faulty. The error was not picked up in quality control and was sent out to you. I see that you have then requested that we refund half the price of the entire order, rather than accept our offer of a replacement hoodie or a refund on that item. Unfortunately, we would not do this, as 10 of the 11 hoodies were correct, so the offer of the refund would have been 1/11th of the order or making a new replacement item. We like to treat all of our customers in the same fair manner, regardless of order size and intended use. For example, if a shop ordered 5000 jumpers off us, and one jumper was faulty, we would not offer to refund half of the order for them; we would offer to refund or replace that jumper. Therefore I feel that our response to the issue was the fair and correct one. We have now refunded you for the faulty item and I am sorry for the bad blood between us. Regards, Rob

Posted 7 years ago

“Absolutely terrible service, paid for my item, 14 days later whilst I was expecting the delivery any day now they email me to say they are out of stock... and i wouldnt recieve my item for another 30 days unless i change the colour and as i was ordering for business wear this cant always br done.. will never use them again.”

Helpful Report

Posted 7 years ago

Hi Daniel, sorry to hear about this. Unfortunately the supplier told us the stock would be back in before the date you needed, and then there was a failure on their shipment, so they weren't to receive them until much later. So we thought all would be ok, but then we found out at the 11th hour that it wasn't going to be. Fortunately, we picked up that this wasn't going to turn up on time and got an alternative colour out to you for the date required, as (reluctantly) approved by you. I would be happy to offer the original hoodie colour free of charge when its back in stock in the new year if you would like?

Posted 7 years ago

“Our University Society ordered personalised sweatshirts from this company two years ago and they were absolutely fantastic. As such, I ordered them again this year and I am beyond disappointed. I ordered our names and committee positions on each sweatshirt, the font size is considerably different between each sweatshirt. Upon complaining, I was offered a replacement for the one which had the smallest writing on, but I am still left with 13 sweatshirts all with different size fonts. Since complaining about the font size, I have since noticed that one of the sweatshirts has a completely different font on it and one has a stain on it. I am beyond disappointed and will be recommending that our society uses an alternative company next year and for all of the event Tshirts that we order throughout the year.”

Helpful Report

Posted 7 years ago

Hi Rhiannon, I feel saddened to see this bad review, I remember handling the very first order you guys did with us, many years ago, so theres a certain air of nostalgia for me when I see your orders come in each year. I am very sorry that we havent supplied what you wanted on this occasion. I will personally investigate what has happened here and hopefully we can come to a more satisfactory outcome for you. Regards, Rob

Posted 7 years ago

“The hoodies were fine and what we asked for, however, we were disappointed in the sizing options for the purple colour we ordered. Unfortunately we couldn't get the purple in small enough sizes for our year 6 leavers, meaning most of them are drowning in them. As well as this, communication was very poor with regards to our order. Despite paying on time, and being assured our hoodies would arrive by 2nd July (for our residential trip) they were not. Following a discussion on the phone, we were told there had been a delay with the transfers so hadn't even been made yet, never mind delivered. I was then assured they would be sent via courier and with us for the 4th (a day after our residential trip had left). They still did not arrive. Thankfully on 5th July they did arrive, but this was 3 days later than we needed them. I am still waiting for contact with the MD regarding these hoodies as some compensation is definitely required. Don't have much faith in the company and will not be using again.”

Helpful Report

Posted 8 years ago

“You can’t read the embroidery due to the letters merging together. I don’t understand why no one rang us to tell us this was the case.”

Helpful Report

Posted 8 years ago

“Had to wait 2 month for the item not good as my wife changed her logo”

Helpful Report

Posted 8 years ago

Hi Anthony, I am a little bit sad to see this review, as it did not take 2 months for us to deliver these. The item was delivered 2 weeks after payment was received as promised. I am wondering why you think it took 2 months? Also it is not our issue if your wife changed her logo. If we had have been informed we could have changed this for you on the order and made sure it was what you wanted. Regards, Rob

Posted 8 years ago

“Why do you tell me you can individually wrap items, and that unless you are individually told not to, per order -- will indidvually wrap each item--- ??? This is the SECOND TIME I have made an order expecting my items individually wrapped and again they are not? WHY THE INCONSISTENCY?! I emailed about this last time-- I expected a note on my account considering I make repeat orders. I amnot happy that again I have paid for another order and have not recieved my items the way YOU Told me they would come. Instead , I get one big lump. This is not ok. If you want my business again, I want something to say I'm sorry. I 'm tired of the inconsistency with this company.!!”

Helpful Report

Posted 8 years ago

Hi Jennifer, as per my phone call, currently our system requires that we be informed on each order to individually bag the items. I realise this isn't ideal, but it's just getting the programming time to make it so that we can set your orders to be bagged by default. Hopefully we'll get there soon and apologies again for not picking this up. Thanks, Rob

Posted 8 years ago

“Having ordered hoodie for all my team for Christmas and spent over the budget with these guys purely because they could deliver on time they came and one hoodie had missing printing on and another had printing smudges on. Customer service do not care, rude and un interested! clearly a pattern with the reviews. when i asked for a replacement it was refused, felt i as conned out of my money, disappointing, plenty of companies that do this work for less, the design process was good but they couldn't deliver the product, poor business. Edward O'Neill”

Helpful Report

Posted 8 years ago

Unfortunately we are unable to to rectify a problem if we haven't got any evidence of it. We haven't received any photos showing that a print is missing on the sleeve, or that the print is smudged. We would happily replace the garments if we have evidence of the issues.

Posted 8 years ago

“The shirt had several sewing faults”

Helpful Report

Posted 8 years ago

Hi Juan, What faults did you have? If you could email some photos with your order number to myshop@uniwear.co.uk we can get this resolved for you. Kind Regards, Rob

Posted 8 years ago

“Not the same colour as displayed online. Will return.”

Helpful Report

Posted 8 years ago

“Still not recieved product”

Helpful Report

Posted 8 years ago

Hi Hebe, your product was delivered to York university students union as this is the delivery address you requested on your order. You can collect the sweatshirt from there from now. FYI it was signed for by BODEN on 22nd september at 11:29. We would appreciate it if you would revise your review once the item has been picked up. Kind Regards, Rob

Posted 8 years ago

“The colour ( is a pastel green and a coral rather than the bright cerise and pea grrr advertised) and size does not match the website and when complained I was told I can't get a refund due to having itnpersonalised however nowhere does it warn you that these two issues may be a problem”

Helpful Report

Posted 8 years ago

Hi Clare, I'm sorry to see that you aren't happy with your product. The product colours always look different on different screens. I'm happy with the colours because they are actual photos of the garments on the website, and we do has a disclaimer to warn that the colours may differ due to the screen you are viewing them on directly below the picture. We have also investigated the sizing with you and found that it meets the garments specifications. Note that the sizes on the site aren't the actual size of the garment, but the size of chest they are meant to fit so it says that a medium is to fit a 40" chest. I wonder if that's where the confusion has come from in this case?

Posted 8 years ago

“I've been waiting 2 months for the item and they keep sending it to the wrong address. I have asked for a refund and I get no response”

Helpful Report

Posted 9 years ago

I will look into this right away for you and find out whats going on. We will get back to you on monday to solve the issue, Kind Regards, Rob

Posted 9 years ago

“We have still not received our delivery, which is totally unacceptable having paid a lot of money for our order and needing them urgently. Customer service on the phone has not been useful, no apology for the delay in delivery. We will not be using you again that is for sure.”

Helpful Report

Posted 9 years ago

Hi, I have looked into this and we have actually completed your order 2 days earlier than requested. However, DPD, our delivery company have had issues with delivering the parcel. I'm not sure what's going on with the delivery driver, but for whatever reason he is struggling to access the premises. I know that my colleague has put new instructions on the consignment for DPD to ring the buzzer (which to me just seems like common sense anyway) and that they are going out for delivery again today. I am disappointed to hear that you won't be using us again because of our delivery company's error so I will be putting a complaint in with DPD about the driver today. They also have your phone number. A simple call would have resolved this issue two days ago. Kind Regards, Rob

Posted 9 years ago

“We only received half of the order and despite numerous telephone calls and email to you we are still waiting for the second part to be delivered. These were required for an event today and only half of the students were able to wear their t shirts and hoodies. Would you please investigate the balance of the order and let me have an ETA. Thank you. Julie Saunders”

Helpful Report

Posted 9 years ago

“I deleted the social welfare law on the back when ordering and put LPC but it's come with both tried contacting to return it but no response”

Helpful Report

Posted 9 years ago

Hi Kelly - I don't understand this one. The product is a social welfare law hoodie, it only comes with that text on the back and that is not removable. The product is viewable here: http://www.staffsunion.eshop.org.uk/MyshopOrderstep1.aspx?ID=5032 Kinds regards, Rob

Posted 9 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 7,583 reviews