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Yazzoo Personalised Clothing Reviews

4.8 Rating 4,774 Reviews

95 %

of reviewers recommend Yazzoo Personalised Clothing

Company Reviews

4.8

Based on 4,774 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 25th April 2024

Yazzoo Personalised Clothing 4 star review on 22nd April 2024

Yazzoo Personalised Clothing 5 star review on 21st April 2024

Yazzoo Personalised Clothing 5 star review on 21st April 2024

Yazzoo Personalised Clothing 5 star review on 19th April 2024

Yazzoo Personalised Clothing 5 star review on 19th April 2024

Yazzoo Personalised Clothing 5 star review on 15th April 2024

Donna Bradbury Bradbury

689

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered 12 polos for a golf trip, and while 3 of them looked great with properly placed embroidery, the rest showed visible stitch marks and creases around the embroidered sections. The quality control needs improvement. The customer service and delivery time were ok however, and in those departments I give 4/5 star just to many imperfections on the polos really lets them down.”

Posted 1 month ago

“My parcel was sent to the wrong address and I haven't heard a response back about my missing package. Actual product is nice but customer support is lacking as I've wasted my money”

Posted 1 month ago

“The embroidery quality was unfortunately poor and the placement "wonky".”

Posted 5 months ago

I’m sorry to hear you aren’t happy with the order, after reviewing this I can see the issue has been resolved as the items have been collected and a full refund raised. This has also been raised with the relevant department as to why the issue has happened, to which print has been advised for future orders I hope this helps

Posted 5 months ago

“i chose this low number as I payed extra for it to arrive last tuesday as i was going on a trip but didnt come until friday. The website ensured me this and let me down.”

Posted 5 months ago

Hi, I’m sorry to hear you are unhappy, I have reviewed your order link and can see your order I can see this has been charged as a standard delivery of £4.99 with a delivery date of 9th November. We’ve managed to despatch the order on the 6th November but royal mail have let both you and us down by failing to deliver the order for almost a week.

Posted 5 months ago

“Primary school leavers hoodie. My daughter came home wearing it even though, it arrived with a tear down the seam. She was so excited to have it delivered to school but was upset when she opened it and here’s was faulty. Oversights happen but I am sure you can appreciate my rating as it is a big deal for a child to be left disappointed 😥”

Posted 10 months ago

Hello, Many thanks for taking the time to write your review. Our email logs show that this issue wasn’t raised with our team, or any contact has been made to raise this issue. Any faulty garments will be replaced by us free of charge and placed on a faster turnaround as a standard procedure. If you’re looking to have this rectified, please contact our team, and we can arrange this for you.

Posted 10 months ago

“Snapback was small, poor quality and very flimsy. Embroidery although good quality was small and off centre.”

Yazzoo Personalised Clothing 2 star review on 20th April 2023

Posted 1 year ago

Hello, Many thanks for placing your order with us, and I’m sorry to hear you are not pleased with the order. Due to framing limitations, we are limited to designs with a max height of 55mm onto caps/beanies. Having checked the production sheet, I can confirm the design was created to our limit. We are looking into alternative caps with camo designs from our suppliers to see whether we can find something more suitable to your requirements.

Posted 1 year ago

“Printed wrong colour and wrong font, corrected the colour mistake by printing over the old wrong colour but you can still see the overlap leaving the bottom colour on parts, confirmed by another printer with evidence they did not use the font I requested as it could not be matched by other printers, would use again but beware there are cut corners here”

Posted 1 year ago

“I've had 2 orders now with Yazzoo. The first one the orange print came back milky after which I was offered a reduction on a future order. The second order the garment was described at Charcoal - ie dark grey the actual garment is dark brown. Plus again there are print problems. The black in the logo print is different from the black used on the rear for the names. I am sure that their production is okay with standard projects but the slightly more demanding projects they have difficulty with. The garment quality is great but the print lets it down.”

Yazzoo Personalised Clothing 2 star review on 13th March 2023

Posted 1 year ago

As one of the designs on the back is an image logo that was the same on all garments, and the other was a text design that was different on all garments, we use different print techniques for these, otherwise the cost of doing the logo the same as the individual text would be very high, although it can be done. This leads to slightly different finish on both prints. This is the first time that anyone has complained about the small difference in print finish not matching that we can remember, so we haven’t thought before to offer the ability to match them for a higher price. If you would like us to do this next time for you, we can, and will offer a 20% discount on the increased rate for you.

Posted 1 year ago

“Not all that righting very small lot of money I have used much better shop to go to”

Posted 1 year ago

I’m sorry to hear you are disappointed with what you have received. It looks like there were some quite long lines of text on the back of your garments that could potentially have been split over more lines. There is also a very long email address that would be an issue as well as that can’t be split. I would have suggested increasing the design to the max possible width, and putting the text over more lines. When you change the text – check the live updating visual so that you can see if the text looks big enough. The visuals show what garments will look like as worn, so if it looks small there, it will be small when you wear it. If you want us to mock up a new design for you that would work better, please contact us at sales@yazzoo.co.uk and we’d be glad to help

Posted 1 year ago

“The colour of the tops are not very dark. It doesn’t look nice. I won’t be designing with them again.”

Posted 1 year ago

“The top was quite nice but yazoo kept spamming me with more invoices (probably hacked) and I had to block them as it was so many.”

Posted 1 year ago

Hi Julie, could you send the invoice emails you received to rob@yazzoo.co.uk please? I've taken a look at the order and you should have only been sent one invoice, so we shouldn't have spammed you

Posted 1 year ago

“I came back from a previous order a few years back, as I loved their hoodie style and quality. The most recent order took 22 days to get to me. Which for one piece of clothing is rather excessive. I was all so fed broken promises on delivery dates a few times way before the actual arrival date. Service seems rather sloppy compared to a few years ago, and if you don't mind waiting nearly a month for a delivery, choose Yazoo.”

Posted 2 years ago

“We ordered clothing to support Mental Fitness at Festivals and unfortunately, there was a large error with our order have the incorrect printing even though the artwork was all correct. We did not receive an apology or explanation and due to requiring the items close to the event we were unable to wear the clothing.”

Posted 2 years ago

Hi Daisy, I saw these t-shirts getting printed personally, and everything looked like it went great. What specifically did we do wrong? Rob

Posted 2 years ago

“So I have a customised hoodie from a different website and I wanted to get my wife a customised one to match from here.. the website is good and easy to use which is why I liked it👌🏻 However, I ordered just 1 hoodie from here around the 17th July 2021 to come before my wife’s birthday 8th August selecting Thursday 5th Aug as the before date to be delivered as the latest option. I didn’t receive a confirmation of order so had to email the site to confirm and then it is now 7th Aug and still no hoodie and no reply from my email a couple of days ago about the whereabouts of this product! I am very disappointed of the customer service for this.”

Posted 2 years ago

Hi Phil, We despatched your order on weds 4th august as promised. However, two things on the royal mail tracking are concerning me. Royal mail have it registered as going to them on the 5th, even though we despatched on the 4th (you should have received an email confirming this on the fourth, if you arent receiving emails from us, please check your junk/spam). The next thing concerning me is that it hasn't had a scan at the royal mail depot, which could potentially mean they have lost it. I think the best route now is to see if a scan happens on Monday, if not, we will have to remake your item and claim for the cost of the loss with royal mail. Apologies for this, Rob

Posted 2 years ago

“Late delivery Never answer the phone”

Posted 2 years ago

“Service very good quality of print not very good looks like being done with iron. Very disappointing”

Posted 3 years ago

“Ordered leavers hoodies for my Year 6 class. Didn’t arrive in time. Very poor communication when asked for updates for delivery. Won’t be using them again.”

Posted 3 years ago

“I placed a large order for over 70 hoodies for a charity I manage. Initial customer services were good but then goalposts started changing, with notifications being sent to various email addresses (my payment details listed my personal email address but I was clearly corresponding with my charity email address). A new quote had to be provided as it was a mutli-colour logo rather than single-colour but, having looked back at my initial order I clearly indicated these correct options so am not sure why there was a subsequent hike in the price quoted? It was frustrating that my personal email (which I hadn't used once for correspondence) had been used as the re-quote was sent automatically to the junk box so I didn't see it. I then spent 4 weeks in silence, wondering where my order was and I had to exchange several emails over 10 days to get to the point that a separate notification had been sent to my other email address (that I clearly wasn't using to correspond for this order). I felt there was no pro-activity in trying to contact me through the email address I was clearly using to correspond (or my mobile number) to see if everything was ok; I was simply left in silence as the customer and had to chase the issue myself. I would have thought an order for £1000 would have been worth some effort on the company's part and I came very close to cancelling the whole thing. I just feel I was not properly managed as a valued customer and this has affected my positive opinion of your company. A real shame. I was finally advised to expect the order on 11 Jun; it arrived on 12 Jun having taken a day from work on 11th. The original order was placed on 5 May. The whole experience has been very frustrating.”

Posted 3 years ago

“I have been waiting for over two weeks for my order. I have two relatively simple orders. After agreeing a custom price weeks before, they "accidentally" got the price wrong twice, and the price is still slightly above what was originally agreed, but as I was already so bored with the process I just accepted it. I have still never received any visual artwork confirmation for my embroidery, which I want to see before i order... i sent my artwork via 2.5 weeks ago and through website almost 2 weeks ago... should've taken 24 hours?? Customer service keeps getting things wrong, such as only updating one price or not removing the background and then I have to wait usually over 24 hours for another response. I chase it up constantly with live chat and met with "we are working through emails" or if i have a query "send an email asking" and I'm not even given any sort of idea of when I will receive a reply. Even though its their fault I am punished with another 24 hour delay, despite always replying within 15 minutes. Somehow weeks later I am still waiting and if they had kept to their initial deadlines the hoodies would be here by now. Extremely disappointing service and if you want to save time, look elsewhere. I am currently setting up an order with EthicStar as I'm not confident I will ever receive artwork confirmation. Its been 28 hours since I sent my last email and no response today.... I hope this review is seen and I can finally actually pay and place the order.”

Posted 3 years ago

“Hello Rob The products ordered did not match as there was no logo on right sleeve as per request and authorised artwork. I called and left a message but nobody came back to me. I had to call the office again to advise of the incorrect order. The products are now being returned to be corrected.”

Posted 4 years ago

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Yazzoo Personalised Clothing is rated 4.8 based on 4,774 reviews