Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.82

4.8 Rating 7,579 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

4.8

Based on 7,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 4 star review on 10th August 2026

1023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PROCEED WITH CAUTION This was our first experience of ordering from Yazzoo, I doubt we will order again. We ordered small/medium garments that were advertised as being 38.5inch chest. On delivery a colleague in our office who normally wears XL garments tried one on and the Yazzoo garment is big on him. 38.5inches is towards the smaller end of a 'medium' sized garment under normal circumstances yet the item is too big for our colleague. It is too big because the garment has been made to fit over clothes, as it is a hi-viz bib........ however its been made over 30cm's bigger in the chest measurement alone. I've received 3 or 4 pleasant emails from Yazzoo after sharing that these garments were of no use to us but unfortunately they are unable to help. Whilst I can understand making an item slightly bigger to fit over clothes, makes sense........ it still seems ludicrous to me that over 30cm bigger is normal practice. The difference takes a garment advertised as small/medium to beyond XL. Nobody orders small / medium and expects such a radical change. The 2 stars are for the pleasant emails.”

Helpful Report

Posted 1 month ago

“My order has a large print on the front which feels like a plastic overlay that could peel off after washing. The printed section feels noticeably different, very plasticky, to the rest of the T shirt which is unusual. I'm not sure how long this will last. Feels like an iron on transfer and makes the T shirt uncomfortable as the print is so large”

Helpful Report

(Birmingham) - Posted 2 months ago

We're sorry to hear that you're disappointed with your order. The design on this garment was produced using a Direct to Film (DTF) printing process, which is often chosen for designs with detailed artwork or multiple colours. Because the design is applied to the surface of the garment, larger prints can feel noticeably different to the surrounding fabric compared with other printing methods. It is water based ink that is printed first to a carrier material and then transferred to the item – so its not plastic, but it is transferred. Whilst the print may have a smoother feel, it is designed to be durable and long-lasting when cared for in accordance with the washing instructions provided. We appreciate your feedback regarding the feel of the print, as different printing methods can produce different results and preferences can vary from person to person Kind regards, The Yazzoo Team

Posted 2 months ago

“Cloth quality was good, Design quality was poor ( letter spacing and typography)”

Yazzoo Personalised Clothing 2 star review on 12th January 2026

Helpful Report

(Birmingham) - Posted 7 months ago

Hello Amal, Thank you for taking the time to leave a review. We’re sorry to hear that you were not satisfied with the letter spacing and typography on your order. After reviewing it, we can see the issue you mentioned. The wider spacing between the letters “AVA” appears to be a characteristic of the selected font itself, rather than additional spacing added during the setup. That said, we’d really like to make this right for you. We reached out to you via email on 14th January, and if you could please reply to that message, we would be more than happy to explore a suitable resolution for you. We look forward to hearing from you. Kind Regards Yazzoo Sales Team

Posted 6 months ago

“I have not received my parcel yet”

Helpful Report

(Birmingham) - Posted 8 months ago

Hi Ali, I've just had a look on the tracking from DPD and I can see they delivered the parcel on the 9th December. There is a photo of the parcel supposedly in its delivery location, but we can't see the surrounding area - just the parcel. The sales team will get in contact with you to explain who signed for it, and its geolocation, and hopefully you can track it down. Hopefully DPD haven't delivered it to the wrong place. Thanks, Rob

Posted 8 months ago

“I ordered five custom t-shirts for my team to wear at a global work competition, paying extra for express delivery to ensure they arrived on time. We carefully submitted our images and reviewed the artwork multiple times to avoid any errors. Unfortunately, when the parcel arrived, we were extremely disappointed to find a major spelling mistake on the shirts — despite the previews being correct. This meant we couldn’t use them for the event. While the customer service team responded promptly and accepted the return, the experience was frustrating and disappointing, especially given the time sensitivity and additional cost. We are currently awaiting our refund. Based on this experience, I would not recommend or repurchase from this company.”

Helpful Report

(Birmingham) - Posted 10 months ago

Hi, Thank you for sharing your experience with us. We’re very sorry for the frustration caused, particularly as these shirts were meant for such an important event. We understand how disappointing it must have been to receive items that couldn’t be used on the day. While errors like this are rare, we take them very seriously. We’ve already reinforced our internal checks to help ensure spelling and artwork are reviewed with even greater care going forward. Your refund is currently being processed, and you’ll receive confirmation as soon as it has been completed. We truly appreciate your feedback, as it helps us improve. We’d be grateful for the opportunity to work with you again in the future under better circumstances

Posted 10 months ago

“Was very disappointed by the quality of the teshirts, they were very very thin and the sizes are alot larger than what you'd normally wear. The printing wrinkled and started coming off the hoodie after just one wash at 40 degrees.”

Helpful Report

Posted 1 year ago

Hi Stuart, I'm Sorry to hear you aren't happy with your items, and we would like to make this right for you. I will follow up with and email to your email address on your account with some solutions :) Kind Regards, Yazzoo Personalised Clothing

Posted 1 year ago

“I have used this company in the past and I had no issues, but unfortunately I didn’t have such a good experience on my most recent order. After spending a fair amount on multiple personalised items I placed my order on the website and paid. The following day I had an email from Niamh telling me I had to pay an additional fee (double figures) because my logo was a large embroidery. After questioning why the website stated a set fee, and why I’m now being asked to pay more, she came back with “the website should never have let you proceed with that size logo”. After making it known that I wasn’t happy and that this was not a mistake on my behalf but on their website, I was left with no choice but to pay the fee to receive my order. I personally think this is very cheeky and unprofessional on behalf of the company. There’s obviously a problem on the website and I was the one who suffered. I am a customer who has used you before and now I’m not sure if I’ll use you again. Who knows what my outstanding fee will be next time.”

Helpful Report

Posted 1 year ago

“I ordered a hoodie and a polo shirt. The hoodie is great. The quality of the polo shirt is horrible.”

Helpful Report

Posted 1 year ago

“I had some high expectations after ordering your premium polo shirts rather then just the standard ones. I would say the quality is good, but completely over shadowed by the fact that there was no care or attention taken in the method it was shipped. The shirts were all just bundled together into the shipping bag with no care. They arrived terribly creased and I had to check them to make sure there were no stains as I suspected there to be some in the careless way they were packaged. This automatically made me look for errors or defects as the first impression wasn't great. I would really recommend that you at least fold the shirts nicely and would even suggest putting them in their own bag before into the postal bag, to protect from damage or dirt, as the postal bag can easily get snagged/ripped during shipping and then there would be no protection and just really gives a bad impression of level of care taken in preparing the goods. The order also arrived early, but like I said all the good was overshadowed by the poor level of care in packaging and presenting the goods - just give the impression of no level of customer care or attention to detail and especially as it would cost you nothing just to present the product a little better.”

Helpful Report

Posted 2 years ago

Hi, I’m sorry to hear this, For any future orders we can offer individual bagging for the items, but this would come at an additional cost. This isn’t the most environmentally friendly which is why this isn’t a standard service, so all orders are packed as a printer’s fold prior to being packed into a polybag or box prior to shipping I hope this helps

Posted 2 years ago

“While the hoodie is lovely and soft, the print work seems to be good the design is lovely.I haven’t washed yet. Sadly it is let down as under one of the arms a hole has already started to form which I think is poor seeing as my daughter has only had the hoodie a couple of weeks. The price I found to be reasonable if the hoodie wasn’t already falling apart.”

Helpful Report

Posted 2 years ago

“I recently ordered 12 polos for a golf trip, and while 3 of them looked great with properly placed embroidery, the rest showed visible stitch marks and creases around the embroidered sections. The quality control needs improvement. The customer service and delivery time were ok however, and in those departments I give 4/5 star just to many imperfections on the polos really lets them down.”

Helpful Report

Posted 2 years ago

“My parcel was sent to the wrong address and I haven't heard a response back about my missing package. Actual product is nice but customer support is lacking as I've wasted my money”

Helpful Report

Posted 2 years ago

“The embroidery quality was unfortunately poor and the placement "wonky".”

Helpful Report

Posted 2 years ago

I’m sorry to hear you aren’t happy with the order, after reviewing this I can see the issue has been resolved as the items have been collected and a full refund raised. This has also been raised with the relevant department as to why the issue has happened, to which print has been advised for future orders I hope this helps

Posted 2 years ago

“i chose this low number as I payed extra for it to arrive last tuesday as i was going on a trip but didnt come until friday. The website ensured me this and let me down.”

Helpful Report

Posted 2 years ago

Hi, I’m sorry to hear you are unhappy, I have reviewed your order link and can see your order I can see this has been charged as a standard delivery of £4.99 with a delivery date of 9th November. We’ve managed to despatch the order on the 6th November but royal mail have let both you and us down by failing to deliver the order for almost a week.

Posted 2 years ago

“Primary school leavers hoodie. My daughter came home wearing it even though, it arrived with a tear down the seam. She was so excited to have it delivered to school but was upset when she opened it and here’s was faulty. Oversights happen but I am sure you can appreciate my rating as it is a big deal for a child to be left disappointed 😥”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to write your review. Our email logs show that this issue wasn’t raised with our team, or any contact has been made to raise this issue. Any faulty garments will be replaced by us free of charge and placed on a faster turnaround as a standard procedure. If you’re looking to have this rectified, please contact our team, and we can arrange this for you.

Posted 3 years ago

“Snapback was small, poor quality and very flimsy. Embroidery although good quality was small and off centre.”

Yazzoo Personalised Clothing 2 star review on 20th April 2023

Helpful Report

Posted 3 years ago

Hello, Many thanks for placing your order with us, and I’m sorry to hear you are not pleased with the order. Due to framing limitations, we are limited to designs with a max height of 55mm onto caps/beanies. Having checked the production sheet, I can confirm the design was created to our limit. We are looking into alternative caps with camo designs from our suppliers to see whether we can find something more suitable to your requirements.

Posted 3 years ago

“Printed wrong colour and wrong font, corrected the colour mistake by printing over the old wrong colour but you can still see the overlap leaving the bottom colour on parts, confirmed by another printer with evidence they did not use the font I requested as it could not be matched by other printers, would use again but beware there are cut corners here”

Helpful Report

Posted 3 years ago

“I've had 2 orders now with Yazzoo. The first one the orange print came back milky after which I was offered a reduction on a future order. The second order the garment was described at Charcoal - ie dark grey the actual garment is dark brown. Plus again there are print problems. The black in the logo print is different from the black used on the rear for the names. I am sure that their production is okay with standard projects but the slightly more demanding projects they have difficulty with. The garment quality is great but the print lets it down.”

Yazzoo Personalised Clothing 2 star review on 13th March 2023

Helpful Report

Posted 3 years ago

As one of the designs on the back is an image logo that was the same on all garments, and the other was a text design that was different on all garments, we use different print techniques for these, otherwise the cost of doing the logo the same as the individual text would be very high, although it can be done. This leads to slightly different finish on both prints. This is the first time that anyone has complained about the small difference in print finish not matching that we can remember, so we haven’t thought before to offer the ability to match them for a higher price. If you would like us to do this next time for you, we can, and will offer a 20% discount on the increased rate for you.

Posted 3 years ago

“Not all that righting very small lot of money I have used much better shop to go to”

Helpful Report

Posted 3 years ago

I’m sorry to hear you are disappointed with what you have received. It looks like there were some quite long lines of text on the back of your garments that could potentially have been split over more lines. There is also a very long email address that would be an issue as well as that can’t be split. I would have suggested increasing the design to the max possible width, and putting the text over more lines. When you change the text – check the live updating visual so that you can see if the text looks big enough. The visuals show what garments will look like as worn, so if it looks small there, it will be small when you wear it. If you want us to mock up a new design for you that would work better, please contact us at sales@yazzoo.co.uk and we’d be glad to help

Posted 3 years ago

“The colour of the tops are not very dark. It doesn’t look nice. I won’t be designing with them again.”

Helpful Report

Posted 3 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 7,579 reviews