Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.82

4.8 Rating 7,577 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

4.8

Based on 7,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

Write Your review

Tell us how Yazzoo Personalised Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yazzoo Personalised Clothing 4 star review on 10th August 2026

1023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very unhappy ordered 2 custom printed t-shirts and after chasing 5 days after order, they say it will take another 2 weeks for delivery - at no stage at ordering did it say 3 weeks delivery to supply the order - or i would not have ordered from them. refused to accept responsibility and in the end i cancelled the order and they had the audacity to charge me a 20% re-stocking fee. be wary of the delivery dates from these guys.”

Helpful Report

Posted 3 weeks ago

Hi Stephen Martin, I will just leave the chat transcript of your only communication with us here and let people decide who acted respectfully or not: Chat on personalised.clothing Conversation started on Thursday, July 23, 2026, at 08:29 (GMT+0) [08:29] Yazzoo- Customer Support: Hi! Sign up for our newsletter to get updates straight to your inbox and not miss out on the latest discount codes. https://personalised.clothing/customer/marketinglistsignup.aspx [08:31] V1784542034739438: where is my order [08:32] Tom has joined the conversation [08:32] Tom: hi, [08:32] Tom: how can i help? [08:32] V1784542034739438: Order Confirmation: 677022 [08:32] V1784542034739438: where is my order [08:33] Tom: your order is currently set for an estimated delivery of Friday 7th August [08:33] Tom: https://personalised.clothing/Customer/OrderConfirmation2.aspx?guid=40AB7B8186504075A7EFE8D30937B088 [08:33] V1784542034739438: 3 weeks to supply 2 t-shirts ?? [08:33] V1784542034739438: i need them for next wednesday [08:33] V1784542034739438: why is it taking so long ? [08:33] Tom: Did you select that delivery date when placing your order? [08:34] V1784542034739438: if you cannot supply for next wednesday, then please cancel and refund my order [08:35] Tom: we can get the order to you but you would need to upgrade to express delivery [08:35] Tom: For up-to-date information regarding express delivery availability and lead times please follow the below link: https://personalised.clothing/faqs/how-long-will-my-order-take [08:36] V1784542034739438: no chance ive already paid £4.99 for delivery [08:36] V1784542034739438: it cant take 3 weeks to print 2 t-shirts - impossible [08:37] V1784542034739438: either you deliver these t-shirts to me for next wednesday or you can cancel and refund my order - not impressed with your service [08:37] Tom: those are our delivery times available unfortunately, if you needed a specific date that should have been selected when placing the order [08:38] V1784542034739438: i order customs printed t-shirts regularly from other suppliers and it never takes 3 weeks [08:38] V1784542034739438: just cancel and refund the order if you cant supply [08:38] V1784542034739438: i will get someone else to print them [08:39] Tom: delivery times are based on our capacity and we are very busy at the moment, if you don't want the express delivery for next week then i will get this order cancelled and refunded to you [08:41] V1784542034739438: please cancel and refund [08:42] V1784542034739438: i suggest that your website advises delivery times because it never said 3 weeks delivery time [08:44] Tom: No problem i will get that order cancelled but as the order was confirmed by yourself stock has been booked in so there will be a 20% restocking fee deducted from the refund. All delivery times are available on the website and your current delivery date is displayed at the bottom of the quote page when placing your order. [08:45] V1784542034739438: no it wasnt [08:45] V1784542034739438: either you cancel and give me a full refund or i will contact by credit card provider and advise them of the issue for the full refund [08:46] Tom: this is all in our terms and conditions that you can find here: https://personalised.clothing/page/termsconditions [08:47] V1784542034739438: i am telling you now that the site did not state the delivery time on the order or i would have not ordered it [08:47] V1784542034739438: 100% [08:47] V1784542034739438: i am giving you the opportunity to solve this now [08:47] V1784542034739438: either deliver by wednesday next week or refund me full amount or i will contact my card provider [08:50] Tom: delivery time would have been at the bottom of the quote page and in your confirmation email which you did confirm. As per our terms and conditions if your confirm an order into production you are liable for restocking fees upon cancellation. [08:50] Tom: We can get the order to you for you required date but that requires express delivery that was not selected upon placing the order [08:52] V1784542034739438: i am telling you now the delivery date was not advised at time of order or the order confirmation [08:52] V1784542034739438: i am giving you the opportunity to solve this now, either deliver by wednesday next week or refund me full amount or i will contact my card provider [08:53] Tom: your order confirmation can be found here: https://personalised.clothing/Customer/OrderConfirmation2.aspx?guid=40AB7B8186504075A7EFE8D30937B088 the delivery date can be found at the top [08:53] V1784542034739438: yes now it says the delivery time but it did not say this when i ordered can you not understand what i am telling you [08:54] V1784542034739438: this is your last chance to fix this now [08:56] Tom: I completely understand but all confirmation emails contain the delivery time at the top of the page [08:56] V1784542034739438: it did not [08:56] V1784542034739438: ok you are not helping at all [08:57] V1784542034739438: so i will contact my credit card provider and ask them for a full refund due to you not helping and not delivering on time, i will also be leaving a negative review of your crap service [08:57] V1784542034739438: i have given you every chance to resolute but you are not willing to help [09:00] Niamh Watkins has joined the conversation [09:00] Niamh Watkins: hello, [09:00] Niamh Watkins: We understand what you are saying, however I do need to clarify our position. The available delivery dates are displayed at the bottom of the quotation page before an order is placed. Unfortunately, if this information has been overlooked during the ordering process, this is not something we are able to accept responsibility for. As previously advised, if you wish to cancel the order, this can certainly be arranged. However, as the order has already entered processing, it is subject to our standard 20% restocking fee. We are unable to waive this charge. In an effort to help, we have already offered the earliest available express delivery option. This is the maximum we are able to offer in terms of a resolution. Please let us know whether you would like to proceed with the express delivery option or cancel the order subject to the 20% restocking fee. [09:01] V1784542034739438: i have contacted my card provider [09:02] V1784542034739438: your service is shocking and you are liars [09:02] V1784542034739438: the delivery date was not stated at any point on the order until i have chased today [09:03] V1784542034739438: if the delivery date said Friday 7th August at the order stage i would not have ordered it - it is a simple as that [09:03] Niamh Watkins: on all quopte pages, you will have the following section prior to placing the order, where you can see our standard dselivery dte, and then in the blue 'change delivery date' button, this will allow for exzpress delivery to be selected. https://tawk.link/597b43285dfc8255d623f6c3/a/630e0f177dc782216affc34c/da63ba996b873c35d05668d7588b61e106943b83/image.png [09:04] Niamh Watkins: your order confirmation page prior to confirming this aand sending this into produciton, again you will se your delivery date https://tawk.link/597b43285dfc8255d623f6c3/a/630e0f177dc782216affc34c/572fc390ca451eeacf71224f591443b8a1fe1259/image.png [09:04] Niamh Watkins: we are therefore not held liable should this be overseen prior to placing or confirming your order as correct [09:05] V1784542034739438: you are wrong and liars [09:07] Niamh Watkins: i'm afraid we are not lying, i have been working at this company for 4 years now, and we always make our delivery dates abundantley clear throughout the website [09:08] V1784542034739438: i am telling you now at no stage did the delivery date say Friday 7th August [09:08] V1784542034739438: can you not understand [09:08] V1784542034739438: if it said that delivery date - i would not have ordered [09:09] V1784542034739438: even when i confirmed the artwork the delivery date was not visible [09:09] Niamh Watkins: i understand what you are saying, however i am clarifying that at no stage do we hide delivery dates. we are not at fault for any delivery dates being oversoon prior to placing and confirming an order [09:09] V1784542034739438: only today when i have looked at the order does it say Friday 7th August [09:09] Niamh Watkins: you will have seen your delivery date on your order confiramtion as this has not changed since the day you confirmed the order [09:10] Niamh Watkins: we are not held liable for oversights by customers, your order confirmation states all relevant information, such as delivery and invocie addresses, and delivery dates. then it will show your designs and design positions on the garment, and your costing [09:10] V1784542034739438: listen - we are going round in circles here jsut cancel the order now [09:11] Niamh Watkins: i am happy to cancel the ordr but a 20% restocking fee will be taken from your refund [09:11] V1784542034739438: ok do it [09:11] Niamh Watkins: as the stock has been ordered and is in our builsing for this [09:11] Niamh Watkins: no problem, i will get this raised [09:14] V1784542034739438: i await the cancellation confirmation [09:15] Niamh Watkins: this has been raised [09:15] Niamh Watkins: the funds will return to the card used for payment within 3-5 working days [09:21] V1784542034739438: ok [09:26] Niamh Watkins has left the conversation [09:26] Tom has left the conversation

Posted 3 weeks ago

“i've used other print on demand services in the past, Yazzoo seems worse than normal. the item i got was poor quality, with a weird fit - super short and wide. the zip was on the wrong side (or at least the listing did not make the garmet structure clear). it was expensive cost for a substandard product (hoody ended up being over 33 GBP), i'd get it elsewhere if i could in the future. i was just looking at printing a tshirt from the same org (that uses Yazzoo), but can't bring myself to spend nearly 18 quid (once you tack on vat and shipping) knowing it could be more garbage i wouldn't wear.”

Helpful Report

(Birmingham) - Posted 2 months ago

We're sorry to hear that your recent order didn't meet your expectations. We understand your concerns regarding the fit, garment style and overall value of the product. We offer a wide range of garments from different brands and suppliers, each with their own sizing, fit and construction, and detailed size guides are available on our product pages to help customers choose the most suitable option. That said, if you believe there may be an issue with the garment you received, we'd be happy to investigate further. Please contact our customer service team with some photographs of the garment laid flat, along with any details regarding the fit concerns, and we'll review this for you. We appreciate your feedback and would welcome the opportunity to look into this matter further.

Posted 2 months ago

“I designed a birthday tshirt for my son. Uploaded the design and approved. It’s arrived and part of the design isn’t on the tshirt. Really frustrating when it’s a birthday present”

Helpful Report

Posted 3 months ago

We’re really sorry to hear this, especially as the t-shirt was intended as a birthday present for your son. We completely understand how disappointing and frustrating this must have been upon receiving the order. We have made contact directly and are actively working to resolve this as quickly as possible. At the moment, we are waiting on a couple of further details so we can ensure the corrected replacement is produced accurately and sent out without any further issues We really appreciate your patience whilst we work to get this put right Kindg regards, The Yazzoo Team

Posted 3 months ago

“Firstly, the website is appauling. When you want to repeat an order it is not easy to understand what you are ordering. There is no allocation of the design against a specific selected garment such as a T-shirt or Hoodie. Secondly, the time it takes for a reply is 24 hours meaning that if Yazzoo make a mistake in your quote, you have to wait another 24 hours for them to come back to you. Thirdly, the attitude of the customer representatives. Yazzoo's mistake in getting our quotation wrong was placed on us as the customer and we were told 'well you will just have to wait - it's you that has gotten confused'. The mission statement says 'capable of quickly producing garment's' which has not been my experience in placing an order. EXTREMELY DISSATISTIFED.”

Helpful Report

Posted 4 months ago

Hi Iain, I've looked into your order. I can see that if you scroll down to the products section, you can view which designs are applied to which items, so I'm not sure why this isn't working for you? Next to each product there is a designs tab, which is active by default and shows images of each design on each product. If you want to add a new product, simply click on add another product to my order, and when you add the designs you want, choose them from your library to add them to your order page. Also I can see from the chat transcript, that we repeatedly said that we were currently working on your email sent to us at 14:38 that day, and you seemed to keep getting increasingly angry that we weren't doing that, even though we were? Please read the transcript below. Niamh is explaining that we have a 24 hour reply policy as a maximum, but that we are literally working on your order at the time (10 minutes after it was received by us) [14:44] V1771888930152440 : so I have to wait until tomorrow now due to your colleague having the order wrong [14:44] V1771888930152440 : sorry....i'm just very frsutrated [14:44] Niamh Watkins : as mentioned, my colleague is already currently working on your order from the email received at 14:38. the 24hour policy means we have up to 24 hours to respond during the working week [14:45] V1771888930152440 : so because he got my request wrong, I have to wait another 24 hours [14:45] Niamh Watkins : i believe you are getting a tad confused. my colleague is currently working on your order from your email from 14:38 tpday [14:45] Niamh Watkins : so you will get a response as soon as she has finished working on the order [14:46] V1771888930152440 : I am not getting confused [14:46] V1771888930152440 : I requested my quote yesterday and the reply I received has the wrong t-shirts in it [14:46] V1771888930152440 : your colleague has once again included GD01 [14:47] V1771888930152440 : this is wrong [14:47] Niamh Watkins : and as stated this is currently being corrected as per your email seny over at 14:38 [14:47] V1771888930152440 : so am I right [14:47] V1771888930152440 : your mistkae is costing us another day [14:48] Niamh Watkins : i'm sorry but can you please confirm what you mean by 'so am i right?' your order is currently being worked on [14:48] Niamh Watkins : we are only human so mistakes can be made, we are now getting the order corrected per your request sent over at 14:38 today [14:48] Niamh Watkins : we are currently replying well within our 24 hour policy [14:49] V1771888930152440 : ok, I really don't want to have to do this as I was very happy with the design and the prints but your website and customer service means I am going to take our business elswhere. Even now, the stance is its not us its you [14:49] V1771888930152440 : not an apology for getting my request wrong [14:49] V1771888930152440 : I'm simply told I just have to wait [14:50] Niamh Watkins : i was advising that you order is currently being worked on by our team so i cannot work on an order which someone else is currently working on. so you will get a reply via email once this has been compelted by my colleague

Posted 4 months ago

“Items are of poor quality and they can not even get back to me why the transfers are not in the correct places they where asked for so the item is totally useless….worst company I have ever dealt with will not give me a return address or a refund…first impressions count this company is not a great one at all….customer services are absolutely disgraceful as well.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your experience, and we take comments such as these very seriously. As part of our investigation into your concerns regarding the placement of the transfers, we requested images of the items so that we could review the print positioning and raise the matter internally with our production team. These images were requested on multiple occasions before they were received, which unfortunately delayed our ability to complete the investigation and provide a resolution sooner. We have now received and reviewed the images provided. Following this review, we have concluded that the positioning of the transfers falls outside of our acceptable tolerance levels, and this is not the standard we aim to deliver to our customers. In order to resolve this matter, we would like to offer you the option of either replacement items or a full refund. Please let us know which option you would prefer, and we will arrange this for you as quickly as possible. Kind regards, The Yazzoo Team

Posted 5 months ago

“Hi. I didn't receive yet my last order Thanks”

Helpful Report

(Birmingham) - Posted 5 months ago

“Terrible company. How these have got a good review on here is beyond me. Just give you an insight I’m a normal hard-working bloke. I’m a painter and decorator by trade and often by multiple T-shirts per year as these get very dirty quickly. Initially made an order approximately two or three months ago for four or five T-shirts.. those T-shirts turn up and wear at face value a nice T-shirt printed well but shrink in the wash pretty much immediately shouldn’t could no longer wear those T-shirts.. Gave them the benefit of the doubt so re-ordered four more T-shirts and a fleece. I upgraded the T-shirt from a standard T-shirt to a more premium product thinking the T-shirts would arrive. I would an actual fat be good quality. These T-shirts have turned up and are a medium at best, which do not fit me. I’ve explained to the company that the T-shirts I’ve paid for the quality issues are not very good and the sizes are wrong. They’re not a large. They are an actual factor medium which do not fit me so it would require some help. I’ve had a couple of emails Back bearing in mind these emails are 2-3 days apart. Explaining that the T-shirts full within their tolerance and they will not be helping me or will send me any more T-shirts. I’m an average hard-working bloke £130 on four T-shirts is a lot of money to then not be able to use that product because the product is absolutely tiny. If you’re after an honest review from a normal trades, person, do not use this company stick with the larger more premium companies out there which will help you when you need it. I’ve emailed them today explaining I want some new T-shirts sent out to me. I will send the old T-shirts back otherwise I will destroy every webpage I’ve got with bad reviews which I’m now doing.”

Helpful Report

Posted 6 months ago

Hi Aaron, Thank you for taking the time to leave your feedback — we’re genuinely sorry to hear how disappointed you’ve been with your orders, especially after giving us a second try. We’ve reviewed the sizing details you sent over and compared them with the manufacturer’s specifications. While the items supplied do fall within the expected production tolerance, we completely understand that if they don’t fit as expected, they’re simply not usable — particularly when you’re buying them for work. As different brands and garment ranges can vary significantly in fit, we do always recommend checking the size guide on each product page before ordering, as this is the best way to ensure the most suitable fit. We also offer a free sample service, allowing customers to check sizing and feel the garments in person before placing an order, which can be really helpful when trying a new product range. To help get this resolved for you as quickly as possible, we’ve agreed to arrange replacements using an alternative brand that you’re more familiar with, and our team will continue to assist you via email to make sure everything is sorted smoothly. Thanks again for raising this with us, and we hope the replacements restore your confidence in both the products and our service Kind regards, The Yazzoo team

Posted 6 months ago

“Haven’t received my order. Paid extra for delivery and a quicker turnaround. Have had no tracking and no response since the latest day it was meant to arrive.”

Helpful Report

(Birmingham) - Posted 6 months ago

Hi, I’m really sorry for the frustration this has caused—especially after paying for express delivery and not receiving updates when you expected them. We’ve since been in touch and wanted to clarify that your earlier messages came through outside our operating hours, which led to a delay in our reply. That said, we understand how concerning it is not to have tracking or delivery confirmation. As there were no reported delivery issues at the time, we’ve refunded your express delivery fee as a goodwill gesture. We’re continuing to monitor the shipment and will support you until this is fully resolved. Thank you for your patience

Posted 6 months ago

“I was not please with this product and sent a message that’s not yet been responded to however it’s been Christmas so was giving you time. The fact I’ve had a review request before a response to my email is humouring though. The colours on my design are not correct more in the correct order. Though they were correct on my previous order. I have also found that your prices creep up very easily once in basket. I have been shopping around with other companies to consider my best options for me and your prices are by far the highest despite by being what seems to be the biggest company out of them all.”

Helpful Report

(Birmingham) - Posted 7 months ago

Hi Ellie, Sorry to hear that we didn't get the colours right on your order. Please ensure you send a photo of the issue to sales@yazzoo.co.uk and we'll get this sorted for you. The reviews invitation emails are automated, which is why you have already received one before our reply. Regarding the prices - please show us how the price is worked out by the other site and and if it's properly like for like we will be able to match or beat it for you. Kinds Regards, Rob

Posted 7 months ago

“They’ve clearly cheated the supply of this hoody and also the quality of print. After last year ordering and being amazed at the quality… this year I order to expect the same. Instead this year I get some thin hoody with plasticky print on. Disgusted”

Helpful Report

(Birmingham) - Posted 10 months ago

“I paid an additional amount to have the goods printed and with me no later than 15th August. It is now 18th August and it has still not arrived. Your choice of courier is currently sending the parcel to every sorting office except the one it should be at. The even I purchased them for has been and gone. I cannot complete the questions about how late the delivery was as I haven't had it.”

Helpful Report

(Birmingham) - Posted 1 year ago

Hi Stephanie, We’re truly sorry to hear about your delivery delay. We completely understand how frustrating it must have been, especially as the items were meant for a specific event. I can see the order left us on 12th August which would be in good time for delivery on the 15th August so we would like to apologise. I have since tracked the parcel and can see this has been scanned at the Bolton depot today. If you contact our sales team on the email sales@yazzoo.co.uk the team will then look into getting this rectified for you. We will look forward to hearing from you. Kind Regards, Amy Lowe

Posted 1 year ago

“I ordered a personalised jumper and t-shirt from Yazzoo Personalised Clothing via their website https://personalised.clothing, but only the t-shirt arrived. I was charged for both items. After reaching out, I received email confirmation from their team promising to send the missing hoodie as a complimentary replacement due to their error. However, they later went back on their word and refused to send it. This is not only unprofessional but dishonest. I have the email proof to back this up. Very poor service overall – slow responses, broken promises, and zero accountability. I wouldn’t recommend trusting them with your money or your order. Based on my experience, this company lies and lacks basic customer service ethics. Avoid.”

Helpful Report

Posted 1 year ago

Hi Ryan, Not sending out a replacement doesn't sound like something we would do, particularly over 1 item. Let me find out what's going on for you. Kind Regards, Robert Joyce, Managing Director

Posted 1 year ago

Hi Ryan, Ok, I’ve looked into this, and we can see cctv of the items going into the bag (which we have sent you previously), and we have a photo from royal mail of the bag arriving, which looks like it contains a hoodie and tshirt (if it just contained a tshirt the bag would have flopped down). So from our point of view, the evidence suggests that everything has been delivered correctly. However, we’ve all spent a lot of time trying to prove whats happened to a single hoodie. I’ve decided for us to send out a replacement for you to get this matter resolved. I hope this solves your problem. Kind regards, Rob

Posted 1 year ago

“When placing the order I left a note to contact me to discuss anything that might not work. For instance I've made the qr code too big on the arm and it's not easy to scan. If someone had called me that could of been rectified... Now I've got 2 jumpers that's are pretty much useless”

Helpful Report

(Birmingham) - Posted 1 year ago

Hi Kirstie, I’m really sorry to hear you’re unhappy with the QR code placement. We’ve test printed it here, and it does scan when laid flat — but unfortunately, curved areas like sleeves can make scanning less reliable once worn. We always try to flag potential issues, but in this case, the artwork didn’t raise any red flags. That said, we really appreciate your feedback, and we're happy to look into a solution with you. Best regards,

Posted 1 year ago

“No weekend support for failed delivery despite paying extra for rush”

Helpful Report

(Birmingham) - Posted 1 year ago

Hi Michael, I’m sorry to hear your order hasn’t arrived on your chosen delivery date. I have looked into this and it looks like a delivery attempt had been made on Saturday and this was unable to be delivered. They then re-attempted this on Monday and successfully delivered your order. Kindly note, our opening times are stated on google, as we are open between 9am to 5pm, Monday through til Friday I hope this helps

Posted 1 year ago

“If I could give zero stars, I would. This company is horrific and I advise everyone to stay away. We used them for our Y6 leaver hoodies and it was shambolic. Half the hoodies didn't have names on so we had to guess whose they were, a lot of children received the wrong size or didn't get one at all. the follow up customer service was appalling, staff were rude and untruthful. we have had so many angry parents and upset children and no accountability was taken for this”

Helpful Report

Posted 1 year ago

Hi there, I'm really sorry to hear that you felt let down by your experience this year. We take all feedback seriously, and I completely understand how disappointing it must have been for parents and children when things didn’t go smoothly. I want to reassure you that as soon as issues were reported to us, we sent out replacement hoodies to resolve every problem you raised. We also reviewed the CCTV footage of the packing process, which confirmed that name labels were applied and the hoodies were packed carefully at our end. You've been ordering with us every year since 2020, and we've always valued the trust you've placed in us. That’s why we took this situation seriously and acted promptly to fix the problems you reported. If you still have concerns or if anything was left unresolved, I’d really welcome the opportunity to speak with you directly so we can understand what went wrong and prevent it from happening again. Best regards, Rob Joyce, Managing Director, Yazzoo Personalised Clothing

Posted 1 year ago

“Still not received!! Ordered to receive by Tuesday today is Thursday still not received, I personally posted a parcel for next day delivery which was on Monday 16th dec and that reached as promised to the customer on Tuesday 17th by 1 am Emailed customer services at Yazzoo had a poor email back say it’s left us, obviously they sent it via the cheapest delivery method I guess”

Helpful Report

Posted 1 year ago

“Very unprofessional work”

Yazzoo Personalised Clothing 1 star review on 9th December 2024

Helpful Report

Posted 1 year ago

“Hi, i haven't received the order. I have emailed but not had a response. I ordered 3 t shirts, not a large amount. The t shirts were with a funny line and were for a weekend away that myself , my daughter and my brother are taking. My brother has learning needs and early onset dementia. It was to make it more fun.they may still arrive, but I had a royal mail email to say they were returned to sender on 9.11.2024. I emailed your team, but instead was asked for my review..”

Helpful Report

Posted 1 year ago

Hello Lorna I can see we have contacted you in regards to your delivery and some missing information in your address. This has been updated on your account for you and we will send out your order as soon as it arrives back to us. If you need any further information please don’t hesitate to contact us and we will be happy to assist.

Posted 1 year ago

“I made an error regarding colour that I immediately attempted to correct whilst ordering on Sunday. They refused assistance and requested money to change. Although I tried to correct it right away, this would not have caused an issue. Then, they offered to cancel the item, which I confirmed, only to be told it was too late. The item was sent on the same day I confirmed the cancellation.”

Helpful Report

Posted 1 year ago

“This company’s customer service is really poor. We were forced to use it as it was a school leaver’s hoodie but I can only tell you to avoid!!! The fact that they offer a 10% discount off your next order to review is laughable as I would never order from them again. I would suggest you review your customer service.”

Helpful Report

Posted 2 years ago

Hello Claire I'd like to clarify that our shop prices differ from our bulk order prices, and are set based on the specific requirements of each school. I'd like to note that our bulk order prices do become more competitive with larger quantities ordered. Unfortunately, we didn't have any active discount codes available at the time of your order. We appreciate your business and regret to see you go. We wish you all the best in your future endeavours Yazzoo Team

Posted 2 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 7,577 reviews