Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.81

4.8 Rating 7,015 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

4.8

Based on 7,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 23rd February 2026

1011

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I didn't receive yet my last order Thanks”

Helpful Report

(Birmingham) - Posted 4 days ago

“Terrible company. How these have got a good review on here is beyond me. Just give you an insight I’m a normal hard-working bloke. I’m a painter and decorator by trade and often by multiple T-shirts per year as these get very dirty quickly. Initially made an order approximately two or three months ago for four or five T-shirts.. those T-shirts turn up and wear at face value a nice T-shirt printed well but shrink in the wash pretty much immediately shouldn’t could no longer wear those T-shirts.. Gave them the benefit of the doubt so re-ordered four more T-shirts and a fleece. I upgraded the T-shirt from a standard T-shirt to a more premium product thinking the T-shirts would arrive. I would an actual fat be good quality. These T-shirts have turned up and are a medium at best, which do not fit me. I’ve explained to the company that the T-shirts I’ve paid for the quality issues are not very good and the sizes are wrong. They’re not a large. They are an actual factor medium which do not fit me so it would require some help. I’ve had a couple of emails Back bearing in mind these emails are 2-3 days apart. Explaining that the T-shirts full within their tolerance and they will not be helping me or will send me any more T-shirts. I’m an average hard-working bloke £130 on four T-shirts is a lot of money to then not be able to use that product because the product is absolutely tiny. If you’re after an honest review from a normal trades, person, do not use this company stick with the larger more premium companies out there which will help you when you need it. I’ve emailed them today explaining I want some new T-shirts sent out to me. I will send the old T-shirts back otherwise I will destroy every webpage I’ve got with bad reviews which I’m now doing.”

Helpful Report

Posted 2 weeks ago

Hi Aaron, Thank you for taking the time to leave your feedback — we’re genuinely sorry to hear how disappointed you’ve been with your orders, especially after giving us a second try. We’ve reviewed the sizing details you sent over and compared them with the manufacturer’s specifications. While the items supplied do fall within the expected production tolerance, we completely understand that if they don’t fit as expected, they’re simply not usable — particularly when you’re buying them for work. As different brands and garment ranges can vary significantly in fit, we do always recommend checking the size guide on each product page before ordering, as this is the best way to ensure the most suitable fit. We also offer a free sample service, allowing customers to check sizing and feel the garments in person before placing an order, which can be really helpful when trying a new product range. To help get this resolved for you as quickly as possible, we’ve agreed to arrange replacements using an alternative brand that you’re more familiar with, and our team will continue to assist you via email to make sure everything is sorted smoothly. Thanks again for raising this with us, and we hope the replacements restore your confidence in both the products and our service Kind regards, The Yazzoo team

Posted 2 weeks ago

“Haven’t received my order. Paid extra for delivery and a quicker turnaround. Have had no tracking and no response since the latest day it was meant to arrive.”

Helpful Report

(Birmingham) - Posted 3 weeks ago

Hi, I’m really sorry for the frustration this has caused—especially after paying for express delivery and not receiving updates when you expected them. We’ve since been in touch and wanted to clarify that your earlier messages came through outside our operating hours, which led to a delay in our reply. That said, we understand how concerning it is not to have tracking or delivery confirmation. As there were no reported delivery issues at the time, we’ve refunded your express delivery fee as a goodwill gesture. We’re continuing to monitor the shipment and will support you until this is fully resolved. Thank you for your patience

Posted 3 weeks ago

“I was not please with this product and sent a message that’s not yet been responded to however it’s been Christmas so was giving you time. The fact I’ve had a review request before a response to my email is humouring though. The colours on my design are not correct more in the correct order. Though they were correct on my previous order. I have also found that your prices creep up very easily once in basket. I have been shopping around with other companies to consider my best options for me and your prices are by far the highest despite by being what seems to be the biggest company out of them all.”

Helpful Report

(Birmingham) - Posted 1 month ago

Hi Ellie, Sorry to hear that we didn't get the colours right on your order. Please ensure you send a photo of the issue to sales@yazzoo.co.uk and we'll get this sorted for you. The reviews invitation emails are automated, which is why you have already received one before our reply. Regarding the prices - please show us how the price is worked out by the other site and and if it's properly like for like we will be able to match or beat it for you. Kinds Regards, Rob

Posted 1 month ago

“They’ve clearly cheated the supply of this hoody and also the quality of print. After last year ordering and being amazed at the quality… this year I order to expect the same. Instead this year I get some thin hoody with plasticky print on. Disgusted”

Helpful Report

(Birmingham) - Posted 4 months ago

“I paid an additional amount to have the goods printed and with me no later than 15th August. It is now 18th August and it has still not arrived. Your choice of courier is currently sending the parcel to every sorting office except the one it should be at. The even I purchased them for has been and gone. I cannot complete the questions about how late the delivery was as I haven't had it.”

Helpful Report

(Birmingham) - Posted 6 months ago

Hi Stephanie, We’re truly sorry to hear about your delivery delay. We completely understand how frustrating it must have been, especially as the items were meant for a specific event. I can see the order left us on 12th August which would be in good time for delivery on the 15th August so we would like to apologise. I have since tracked the parcel and can see this has been scanned at the Bolton depot today. If you contact our sales team on the email sales@yazzoo.co.uk the team will then look into getting this rectified for you. We will look forward to hearing from you. Kind Regards, Amy Lowe

Posted 6 months ago

“I ordered a personalised jumper and t-shirt from Yazzoo Personalised Clothing via their website https://personalised.clothing, but only the t-shirt arrived. I was charged for both items. After reaching out, I received email confirmation from their team promising to send the missing hoodie as a complimentary replacement due to their error. However, they later went back on their word and refused to send it. This is not only unprofessional but dishonest. I have the email proof to back this up. Very poor service overall – slow responses, broken promises, and zero accountability. I wouldn’t recommend trusting them with your money or your order. Based on my experience, this company lies and lacks basic customer service ethics. Avoid.”

Helpful Report

Posted 6 months ago

Hi Ryan, Not sending out a replacement doesn't sound like something we would do, particularly over 1 item. Let me find out what's going on for you. Kind Regards, Robert Joyce, Managing Director

Posted 6 months ago

Hi Ryan, Ok, I’ve looked into this, and we can see cctv of the items going into the bag (which we have sent you previously), and we have a photo from royal mail of the bag arriving, which looks like it contains a hoodie and tshirt (if it just contained a tshirt the bag would have flopped down). So from our point of view, the evidence suggests that everything has been delivered correctly. However, we’ve all spent a lot of time trying to prove whats happened to a single hoodie. I’ve decided for us to send out a replacement for you to get this matter resolved. I hope this solves your problem. Kind regards, Rob

Posted 6 months ago

“When placing the order I left a note to contact me to discuss anything that might not work. For instance I've made the qr code too big on the arm and it's not easy to scan. If someone had called me that could of been rectified... Now I've got 2 jumpers that's are pretty much useless”

Helpful Report

(Birmingham) - Posted 6 months ago

Hi Kirstie, I’m really sorry to hear you’re unhappy with the QR code placement. We’ve test printed it here, and it does scan when laid flat — but unfortunately, curved areas like sleeves can make scanning less reliable once worn. We always try to flag potential issues, but in this case, the artwork didn’t raise any red flags. That said, we really appreciate your feedback, and we're happy to look into a solution with you. Best regards,

Posted 6 months ago

“No weekend support for failed delivery despite paying extra for rush”

Helpful Report

(Birmingham) - Posted 6 months ago

Hi Michael, I’m sorry to hear your order hasn’t arrived on your chosen delivery date. I have looked into this and it looks like a delivery attempt had been made on Saturday and this was unable to be delivered. They then re-attempted this on Monday and successfully delivered your order. Kindly note, our opening times are stated on google, as we are open between 9am to 5pm, Monday through til Friday I hope this helps

Posted 6 months ago

“If I could give zero stars, I would. This company is horrific and I advise everyone to stay away. We used them for our Y6 leaver hoodies and it was shambolic. Half the hoodies didn't have names on so we had to guess whose they were, a lot of children received the wrong size or didn't get one at all. the follow up customer service was appalling, staff were rude and untruthful. we have had so many angry parents and upset children and no accountability was taken for this”

Helpful Report

Posted 7 months ago

Hi there, I'm really sorry to hear that you felt let down by your experience this year. We take all feedback seriously, and I completely understand how disappointing it must have been for parents and children when things didn’t go smoothly. I want to reassure you that as soon as issues were reported to us, we sent out replacement hoodies to resolve every problem you raised. We also reviewed the CCTV footage of the packing process, which confirmed that name labels were applied and the hoodies were packed carefully at our end. You've been ordering with us every year since 2020, and we've always valued the trust you've placed in us. That’s why we took this situation seriously and acted promptly to fix the problems you reported. If you still have concerns or if anything was left unresolved, I’d really welcome the opportunity to speak with you directly so we can understand what went wrong and prevent it from happening again. Best regards, Rob Joyce, Managing Director, Yazzoo Personalised Clothing

Posted 7 months ago

“Still not received!! Ordered to receive by Tuesday today is Thursday still not received, I personally posted a parcel for next day delivery which was on Monday 16th dec and that reached as promised to the customer on Tuesday 17th by 1 am Emailed customer services at Yazzoo had a poor email back say it’s left us, obviously they sent it via the cheapest delivery method I guess”

Helpful Report

Posted 1 year ago

“Very unprofessional work”

Yazzoo Personalised Clothing 1 star review on 9th December 2024

Helpful Report

Posted 1 year ago

“Hi, i haven't received the order. I have emailed but not had a response. I ordered 3 t shirts, not a large amount. The t shirts were with a funny line and were for a weekend away that myself , my daughter and my brother are taking. My brother has learning needs and early onset dementia. It was to make it more fun.they may still arrive, but I had a royal mail email to say they were returned to sender on 9.11.2024. I emailed your team, but instead was asked for my review..”

Helpful Report

Posted 1 year ago

Hello Lorna I can see we have contacted you in regards to your delivery and some missing information in your address. This has been updated on your account for you and we will send out your order as soon as it arrives back to us. If you need any further information please don’t hesitate to contact us and we will be happy to assist.

Posted 1 year ago

“I made an error regarding colour that I immediately attempted to correct whilst ordering on Sunday. They refused assistance and requested money to change. Although I tried to correct it right away, this would not have caused an issue. Then, they offered to cancel the item, which I confirmed, only to be told it was too late. The item was sent on the same day I confirmed the cancellation.”

Helpful Report

Posted 1 year ago

“This company’s customer service is really poor. We were forced to use it as it was a school leaver’s hoodie but I can only tell you to avoid!!! The fact that they offer a 10% discount off your next order to review is laughable as I would never order from them again. I would suggest you review your customer service.”

Helpful Report

Posted 1 year ago

Hello Claire I'd like to clarify that our shop prices differ from our bulk order prices, and are set based on the specific requirements of each school. I'd like to note that our bulk order prices do become more competitive with larger quantities ordered. Unfortunately, we didn't have any active discount codes available at the time of your order. We appreciate your business and regret to see you go. We wish you all the best in your future endeavours Yazzoo Team

Posted 1 year ago

“Very unhappy with customer service - they would not honour the 10% early order discount.”

Helpful Report

Posted 1 year ago

I’m sorry to hear you aren’t happy with the customer service received. We have been made aware the organiser for the school leavers hoodies did pass out incorrect information regards the expiry date for the early leavers discount code, and at the time of your order being placed this had already expired. Whilst we sympathise with the issue, this is something we unfortunately wouldn’t have been able to offer as the expiry date had been clearly stated on the leavers section of our website, and on any of our own email mailers sent out, And after the discount code expires our schedule gets very full very quickly. The whole idea is to incentivise people to place their orders earlier when we aren’t as busy.

Posted 1 year ago

“Hi Rob, I have just written to Niamh, as the premium polo shirt that I printed with you has lost its shape in two days of wear. The fitted elastic sleeves are no longer fitted. I am in the market for a print on demand supplier for my ski and golf brand but I can’t justify the price for the end product quality. I too am a small business so I appreciate the challenges associated with growth and I hope we can find a way for us to get to a solution.”

Helpful Report

Posted 1 year ago

“unfortunately the "white" of the visor has a green tinge so very disappointing.”

Yazzoo Personalised Clothing 1 star review on 18th March 2024

Helpful Report

Posted 1 year ago

“Very disappointed. I was expecting a printed t shirt but it was a printed transfer of my design. Slightly lifting even as a new item. I contacted Yazzoo straight away. They stated if I wanted it screen printed it would cost another £25. I bought 2. T shirts. I said I was unhappy wanted to return the items and wanted a refund. I got an e mail saying no. I haven’t had the goods 24 hours yet. Funny how I am getting lots of e mails now from them wanting more business from me. This will not be happening. Be careful what you order.”

Helpful Report

Posted 1 year ago

“Ordered 2 basic hoodies in black with 5 printed positions Logo left arm Logo right arm Logo back Logo front left Text front right Starting with the good. The printing looks great, really clean. Bad. Holes in garments White thread intertwined in the black ? Look like they've been through the washer 50 times the black is so faded and has this really weird linear top to bottom like in stripes from how the actual hoodie has been made. Not impressed in the slightest. Cost over £80 for half the quality of clothes supermarkets offer.”

Helpful Report

Posted 1 year ago

HI James I’m sorry to hear you aren’t happy with the order, Can you please email us over some images of the colour discrepancies or marks within the garments, holes in the fabric and where there are the white threads intertwined within the black to sales@yazzoo.co.uk so we can then get this issue resolved for you I hope this helps and we look forward to hearing from you

Posted 1 year ago

Yazzoo Personalised Clothing is rated 4.8 based on 7,015 reviews