Yazzoo Personalised Clothing Reviews

Name: Yazzoo Personalised Clothing
Address: 24C Conduit Road, Birmingham
Rating: 4.80

4.8 Rating 6,373 Reviews

96 %

of reviewers recommend Yazzoo Personalised Clothing

4.8

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Yazzoo Personalised Clothing:

Yazzoo Personalised Clothing are printers & embroiderers of clothing based in Birmingham, UK. Capable of quickly producing single garments or massive bulk orders, we can meet your requirements at a good price. Go to our website now to get a quote and create your custom clothing now!

Visit Website

Phone:

01543 279 059

Email:

sales@yazzoo.co.uk

Location:

24C Conduit Road
Birmingham
WS11 9TJ

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Yazzoo Personalised Clothing 5 star review on 12th September 2025

Kazza

Yazzoo Personalised Clothing 5 star review on 8th September 2025

PHILIP

Yazzoo Personalised Clothing 5 star review on 7th September 2025

Jan

Geoff

960

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid an additional amount to have the goods printed and with me no later than 15th August. It is now 18th August and it has still not arrived. Your choice of courier is currently sending the parcel to every sorting office except the one it should be at. The even I purchased them for has been and gone. I cannot complete the questions about how late the delivery was as I haven't had it.”

Helpful Report

(Birmingham) - Posted 1 month ago

Hi Stephanie, We’re truly sorry to hear about your delivery delay. We completely understand how frustrating it must have been, especially as the items were meant for a specific event. I can see the order left us on 12th August which would be in good time for delivery on the 15th August so we would like to apologise. I have since tracked the parcel and can see this has been scanned at the Bolton depot today. If you contact our sales team on the email sales@yazzoo.co.uk the team will then look into getting this rectified for you. We will look forward to hearing from you. Kind Regards, Amy Lowe

Posted 1 month ago

“I ordered a personalised jumper and t-shirt from Yazzoo Personalised Clothing via their website https://personalised.clothing, but only the t-shirt arrived. I was charged for both items. After reaching out, I received email confirmation from their team promising to send the missing hoodie as a complimentary replacement due to their error. However, they later went back on their word and refused to send it. This is not only unprofessional but dishonest. I have the email proof to back this up. Very poor service overall – slow responses, broken promises, and zero accountability. I wouldn’t recommend trusting them with your money or your order. Based on my experience, this company lies and lacks basic customer service ethics. Avoid.”

Helpful Report

Posted 1 month ago

Hi Ryan, Not sending out a replacement doesn't sound like something we would do, particularly over 1 item. Let me find out what's going on for you. Kind Regards, Robert Joyce, Managing Director

Posted 1 month ago

Hi Ryan, Ok, I’ve looked into this, and we can see cctv of the items going into the bag (which we have sent you previously), and we have a photo from royal mail of the bag arriving, which looks like it contains a hoodie and tshirt (if it just contained a tshirt the bag would have flopped down). So from our point of view, the evidence suggests that everything has been delivered correctly. However, we’ve all spent a lot of time trying to prove whats happened to a single hoodie. I’ve decided for us to send out a replacement for you to get this matter resolved. I hope this solves your problem. Kind regards, Rob

Posted 1 month ago

“When placing the order I left a note to contact me to discuss anything that might not work. For instance I've made the qr code too big on the arm and it's not easy to scan. If someone had called me that could of been rectified... Now I've got 2 jumpers that's are pretty much useless”

Helpful Report

(Birmingham) - Posted 1 month ago

Hi Kirstie, I’m really sorry to hear you’re unhappy with the QR code placement. We’ve test printed it here, and it does scan when laid flat — but unfortunately, curved areas like sleeves can make scanning less reliable once worn. We always try to flag potential issues, but in this case, the artwork didn’t raise any red flags. That said, we really appreciate your feedback, and we're happy to look into a solution with you. Best regards,

Posted 1 month ago

“No weekend support for failed delivery despite paying extra for rush”

Helpful Report

(Birmingham) - Posted 1 month ago

Hi Michael, I’m sorry to hear your order hasn’t arrived on your chosen delivery date. I have looked into this and it looks like a delivery attempt had been made on Saturday and this was unable to be delivered. They then re-attempted this on Monday and successfully delivered your order. Kindly note, our opening times are stated on google, as we are open between 9am to 5pm, Monday through til Friday I hope this helps

Posted 1 month ago

“If I could give zero stars, I would. This company is horrific and I advise everyone to stay away. We used them for our Y6 leaver hoodies and it was shambolic. Half the hoodies didn't have names on so we had to guess whose they were, a lot of children received the wrong size or didn't get one at all. the follow up customer service was appalling, staff were rude and untruthful. we have had so many angry parents and upset children and no accountability was taken for this”

Helpful Report

Posted 2 months ago

Hi there, I'm really sorry to hear that you felt let down by your experience this year. We take all feedback seriously, and I completely understand how disappointing it must have been for parents and children when things didn’t go smoothly. I want to reassure you that as soon as issues were reported to us, we sent out replacement hoodies to resolve every problem you raised. We also reviewed the CCTV footage of the packing process, which confirmed that name labels were applied and the hoodies were packed carefully at our end. You've been ordering with us every year since 2020, and we've always valued the trust you've placed in us. That’s why we took this situation seriously and acted promptly to fix the problems you reported. If you still have concerns or if anything was left unresolved, I’d really welcome the opportunity to speak with you directly so we can understand what went wrong and prevent it from happening again. Best regards, Rob Joyce, Managing Director, Yazzoo Personalised Clothing

Posted 2 months ago

“Still not received!! Ordered to receive by Tuesday today is Thursday still not received, I personally posted a parcel for next day delivery which was on Monday 16th dec and that reached as promised to the customer on Tuesday 17th by 1 am Emailed customer services at Yazzoo had a poor email back say it’s left us, obviously they sent it via the cheapest delivery method I guess”

Helpful Report

Posted 8 months ago

“Very unprofessional work”

Yazzoo Personalised Clothing 1 star review on 9th December 2024

Helpful Report

Posted 9 months ago

“Hi, i haven't received the order. I have emailed but not had a response. I ordered 3 t shirts, not a large amount. The t shirts were with a funny line and were for a weekend away that myself , my daughter and my brother are taking. My brother has learning needs and early onset dementia. It was to make it more fun.they may still arrive, but I had a royal mail email to say they were returned to sender on 9.11.2024. I emailed your team, but instead was asked for my review..”

Helpful Report

Posted 10 months ago

Hello Lorna I can see we have contacted you in regards to your delivery and some missing information in your address. This has been updated on your account for you and we will send out your order as soon as it arrives back to us. If you need any further information please don’t hesitate to contact us and we will be happy to assist.

Posted 10 months ago

“I made an error regarding colour that I immediately attempted to correct whilst ordering on Sunday. They refused assistance and requested money to change. Although I tried to correct it right away, this would not have caused an issue. Then, they offered to cancel the item, which I confirmed, only to be told it was too late. The item was sent on the same day I confirmed the cancellation.”

Helpful Report

Posted 11 months ago

“This company’s customer service is really poor. We were forced to use it as it was a school leaver’s hoodie but I can only tell you to avoid!!! The fact that they offer a 10% discount off your next order to review is laughable as I would never order from them again. I would suggest you review your customer service.”

Helpful Report

Posted 1 year ago

Hello Claire I'd like to clarify that our shop prices differ from our bulk order prices, and are set based on the specific requirements of each school. I'd like to note that our bulk order prices do become more competitive with larger quantities ordered. Unfortunately, we didn't have any active discount codes available at the time of your order. We appreciate your business and regret to see you go. We wish you all the best in your future endeavours Yazzoo Team

Posted 1 year ago

“Very unhappy with customer service - they would not honour the 10% early order discount.”

Helpful Report

Posted 1 year ago

I’m sorry to hear you aren’t happy with the customer service received. We have been made aware the organiser for the school leavers hoodies did pass out incorrect information regards the expiry date for the early leavers discount code, and at the time of your order being placed this had already expired. Whilst we sympathise with the issue, this is something we unfortunately wouldn’t have been able to offer as the expiry date had been clearly stated on the leavers section of our website, and on any of our own email mailers sent out, And after the discount code expires our schedule gets very full very quickly. The whole idea is to incentivise people to place their orders earlier when we aren’t as busy.

Posted 1 year ago

“Hi Rob, I have just written to Niamh, as the premium polo shirt that I printed with you has lost its shape in two days of wear. The fitted elastic sleeves are no longer fitted. I am in the market for a print on demand supplier for my ski and golf brand but I can’t justify the price for the end product quality. I too am a small business so I appreciate the challenges associated with growth and I hope we can find a way for us to get to a solution.”

Helpful Report

Posted 1 year ago

“unfortunately the "white" of the visor has a green tinge so very disappointing.”

Yazzoo Personalised Clothing 1 star review on 18th March 2024

Helpful Report

Posted 1 year ago

“Very disappointed. I was expecting a printed t shirt but it was a printed transfer of my design. Slightly lifting even as a new item. I contacted Yazzoo straight away. They stated if I wanted it screen printed it would cost another £25. I bought 2. T shirts. I said I was unhappy wanted to return the items and wanted a refund. I got an e mail saying no. I haven’t had the goods 24 hours yet. Funny how I am getting lots of e mails now from them wanting more business from me. This will not be happening. Be careful what you order.”

Helpful Report

Posted 1 year ago

“Ordered 2 basic hoodies in black with 5 printed positions Logo left arm Logo right arm Logo back Logo front left Text front right Starting with the good. The printing looks great, really clean. Bad. Holes in garments White thread intertwined in the black ? Look like they've been through the washer 50 times the black is so faded and has this really weird linear top to bottom like in stripes from how the actual hoodie has been made. Not impressed in the slightest. Cost over £80 for half the quality of clothes supermarkets offer.”

Helpful Report

Posted 1 year ago

HI James I’m sorry to hear you aren’t happy with the order, Can you please email us over some images of the colour discrepancies or marks within the garments, holes in the fabric and where there are the white threads intertwined within the black to sales@yazzoo.co.uk so we can then get this issue resolved for you I hope this helps and we look forward to hearing from you

Posted 1 year ago

“I would like a refund or replacements for my t-shirts as they all came with marks on them that are not coming out.”

Helpful Report

Posted 1 year ago

Hi Alfie, We are very sorry to hear this, I can see the issue has been raised and replacements have been arranged. As you can imagine white garments are marked very easily, but I have included a note on the order to take special care and ensure they are thoroughly checked before they are sent out. We aim to get this rectified for you quickly and your replacements should be with you by the end of the week. Kind Regards Yazzoo Team

Posted 1 year ago

“Not recieved order with rest of kids at the school. Son very disappointed”

Helpful Report

Posted 2 years ago

Hi Nabeel, I’m sorry to hear your sons hoodie hasn’t arrived to the school, we have been made aware of a technical issue which is currently being looked into and is the reason why your order hasn’t yet been received. I have put a replacement order onto the system for you and an email has been sent over for your approval Hope this helps

Posted 2 years ago

“Item arrived, very small, despite checking measurements, currently going through customer services to try and get a refund”

Helpful Report

Posted 2 years ago

I’m sorry you are unhappy with the garment. Due to new guidelines on health and safety, the Commission determined that hood and neck drawstrings on children's upper outerwear in sizes 2 to 12 or the equivalent present a strangulation hazard that is a substantial product hazard. Therefore, the garments below this size will not include ripcords. Whilst we understand your frustration on this matter, you have also highlighted an issue with the pocket sizing on the garment. Having checked this against the manufacturer, we noticed there was a discrepancy in it and have processed a replacement. Additionally, we’ve pulled a garment from another job to fulfil your requirement for Monday with the new size and colour at no additional cost.

Posted 2 years ago

“The hoodie came dirty. And it is not a good quality at all.”

Helpful Report

Posted 2 years ago

Hi, We had been made aware of the stain, but there has been an agreement made with the school to send this out so no child felt left out for not receiving their hoodie. A replacement had been issued free of charge, and this has been delivered on Friday 30th June to the school address. You are also able to keep the stained hoodie as a spare Hope this helps

Posted 2 years ago

“Shocking size guide for children's leavers hoodies. Wasted nearly £60 on their overpriced badly sized products. Useless customer service. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Hello, As discussed via the live chat, we had advised to send over images with the measurements of the garments so we can raise this and resolve the issue for you. As we had not received an email as advised, we could not escalate this matter further and provide the best solution going forward

Posted 2 years ago

Yazzoo Personalised Clothing is rated 4.8 based on 6,373 reviews