Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,043 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most important things a company can provide is good customer service - because that's when you need them most. Yay has helped me recently in a number of ways, from helping my tidy up my plan to make sure I'm using the right one for me and helping troubleshoot some user issues. I was very impressed with how Yay helped me, not only were they quick to respond both by email and phone, but very clear and patient in what can be done. Yay is a great choice for us, because our team likes to make and answer calls in different ways, and Yay allows us to use desk phones, a web app, a desktop app or even on mobile. The product will get better with time (hence the 4 stars, it's not yet perfect), but the way they interact with their customers is really encouraging and is why I'm really happy using them”

Helpful Report

Posted 5 years ago

Hi Josh, Thank you for your kind review! It's always a pleasure to make sure you're on the best plan and is nice to hear that you've really enjoyed the service so far! If there was anything particular you feel we could improve to get that 5-star rating, please email me personally at konnor.munt@yay.com. Konnor

Posted 5 years ago

Hi Josh, Thanks so much for your review! While we are super pleased you have had a goood experience with us, we'd love to know what we need to do to make that review a 5 star? Please drop me an email on jez.pickering@yay.com - all feedback is welcome! :)

Posted 5 years ago

“Very polite, very helpful, very professional !!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback - at Yay.com we always try to offer the best support and it's great to see it noticed! Jez (Yay Support)

Posted 5 years ago

“Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.”

Helpful Report

Posted 5 years ago

Hi Simon! We are all really glad to see that you have had a good experience with Yay.com Support. Konnor also passed on that he is glad your Yealink phone is up and running now :) Jez

Posted 5 years ago

“Yay.com offers excellent customer support and user friendly client's portal for easy configuration. I have been with Yay for over a year and since the service has been all smooth.”

Helpful Report

Posted 5 years ago

Thanks for your friendly review! We are glad to hear you have had a great experience so far, and hope that you'll be with us for many years to come :) Jez (Yay Support)

Posted 5 years ago

“Unbelievably good technical support. Calls answered within a few seconds, answered by friendly, helpful and knowledgable staff, problems sorted. Thanks guys!”

Helpful Report

Posted 5 years ago

Thanks so much for your kind words - we always help our customers to the best of our ability, and are glad that this shines through :) Thanks again! Jez (Yay Support)

Posted 5 years ago

“Konnor helped me today with a problem. Two of our 5 users were having outages and their phones were just not connecting, even after the usual steps of restarting the device. He started a screen share and quickly diagnosed the problem was a port issue. I couldn't have gotten my users back on the phones without him! As usual from YAY we had great friendly and quick support.”

Helpful Report

Posted 5 years ago

Hi Daniel, Konnor asked me to say thank you for your review, and we are all glad to see you are now up and running. Please don't hesitate to ask if you need anything else! Jez (Yay Support)

Posted 5 years ago

“All the team at Yay are great, but I find Jez is particularly helpful and always able to answer my queries. Thank you!”

Helpful Report

Posted 5 years ago

Hi Linzi, Thanks for your kind words, and we have always loved having you as a customer. Anything you need from us please do get back in touch. Jez (Yay Support)

Posted 5 years ago

“Had some initial issues with the setup, but Jez was superb and sorted things out in minutes...”

Helpful Report

Posted 5 years ago

Hi Gopal, Jez here: thank you very much for your kind words and I'm glad we got you up and running so quickly. Anything else please do let us know! Jez

Posted 5 years ago

“Happy yay.com customer for a few years now. Was tempted away by another service at one point because they had integration options, but the quality and service were years behind yay, so we switched back. To my delight soon after that yay introduced a range of integrations. They've been welcoming of and responsive to feedback too, which means the product just keeps getting better, and their support team are a delight to deal with. Have also used for 100+ domain registrations and would 10/10 recommend!”

Helpful Report

Posted 5 years ago

Hi Dan, We are all super pleased you have had such a good experience with us, and have always been happy to help. It's great to have a customer who provides us with detailed feedback, and we are always looking to improve our customer experiences :) Thanks again Dan, and here's to many more domains with Yay! Jez (Yay Support)

Posted 5 years ago

“Just spoken to Megan regarding call forwarding. Always friendly and helpful speaking to Yay team.”

Helpful Report

Posted 5 years ago

Hi Raymond, Thank you for your kind review, and all of us at Yay have always been happy to help you as a customer of ours :) Thanks again, Jez (Yay Support)

Posted 5 years ago

“all good so far.”

Helpful Report

Posted 5 years ago

Hi Stephen, Thanks for your feedback, and I'm glad to see you are on your way using the service to the best of it's ability :) Don't hesitate to ask if you need anything else from us at Yay! Jez (Yay Support)

Posted 5 years ago

“Very helpful customer service”

Helpful Report

Posted 5 years ago

Hi Rhyan, Thanks very much for your review - it really means alot :) If you need anything else from us please don't hesitate to reach out. Jez (Yay Support)

Posted 5 years ago

“Great service, with very attentive customer service.”

Helpful Report

Posted 5 years ago

Hi Matt, Thanks for your review! Victoria asked me to mention that she is happy you are all set up now, and of course please let us know if you ever need anything else in future! Jez (Yay Support)

Posted 5 years ago

“What a great service. We have moved from near London to Devon. I’m self-employed so keeping our landline number running was the biggest stress when arranging things. Can’t remember who told me about Yay but what a life saver. They talked me through setting the account up and getting things running on my mobile phone. So if my customers called I would get a call or an email with a recorded message! Perfect system!!”

Helpful Report

Posted 5 years ago

Hi there reviewer! Thank you very much for leaving your feedback on your experience :) We are really pleased you had a good one, and of course please don't hesitate to call us if you ever need anything in future! Jez

Posted 5 years ago

“Jez responded promptly to my email and sorted out the problem I had Thank you so much First class service Susan”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks so much for your review, and for your lovely feedback. Of course, if you need anything else from us in the future please don't hesitate to email or call us again :) Jez

Posted 5 years ago

“10/10. Really excellent service. Efficient, speedy and friendly. Very impressive.”

Helpful Report

Posted 5 years ago

Hi Cleone, Thanks so much for leaving a review for us - we are super happy you have had such a good experience so far and hope you continue to do so in future. Any questions please don't hesitate to let us know :) Jez

Posted 5 years ago

“Excellent service & advice. All concerns & questions answered with good knowledge of the products, in a manner easily understood. Prompt confirmation of sale with details of installation & on-going customer support.”

Helpful Report

Posted 5 years ago

Hi Davina, Thanks for taking the time to leave your review! We are always happy to help, and of course, do let us know if you need anything else from us in future :) Jez

Posted 5 years ago

“Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation.”

Helpful Report

Posted 5 years ago

Hi Richard Thanks so much for your lovely review, I’m glad you’re enjoying the service! If you need anything else from us please do let me know :-) Thanks, Meg

Posted 5 years ago

“Yay manage to make what could be a super complicated thing to set up SUPER easy. Any time I encounter something I don't understand they sort it within minutes, and we have been happily using the VOIP technology along with a brilliant call routing setup (which they helped with!) for years now! Thankyou!”

Helpful Report

Posted 5 years ago

“Very easy to deal with, very helpful, no stress!”

Helpful Report

Posted 5 years ago

Yay.com is rated 5.0 based on 2,043 reviews