Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service ordered at 5pm and item delivered before 9am next day. fast and efficient service”

Helpful Report

Posted 5 years ago

Hi there, Thanks for much for your recent order, and positive feedback! It's always really appreciated and we hope to see you again soon! Jez (Yay Support)

Posted 5 years ago

“Daisy was very patient and helpful, she deserves recognition for her service which is excellent.”

Helpful Report

Posted 5 years ago

Hi Jenna, Thanks for taking the time to leave some feedback on your experience with Daisy today. Don't worry - we'll make sure Daisy gets her recognition! Thanks again for your review! :) Jez (Yay Support)

Posted 5 years ago

“I'm extremely impressed with Yay, and the customer service is exceptional. I'm just a home user on the starter package, yet I've been treated like a prince by the support desk. Outstanding. Technically, the VOiP dashboard takes a moment to get orientated, but is intuitively laid out and has plenty of helpful tooltips to explain what the various options do, and if required interlink to other sections of the dashboard for quick navigation. In terms of integration with my devices, couldn't be easier. I decided to connect my mobile using the device calling account settings instead of using the official app, and it just worked, and also repurposed an old OBi200 VOiP adapter to connect my cordless handset for the fixed line at home. Anyone who is familiar with OBi devices will know how hard they can be to configure, but it was relatively painless to get Yay working with the OBi200. For anyone who doesn't have the equipment yet, there is an impressive selection of pre-configured hardware available from their site at very good prices. I've tried nearly all of the UK VOiP services over the years, and I can say without a doubt that Yay is the best one I've come across, by a very large margin.”

Helpful Report

Posted 5 years ago

Hi Guy, Thanks for such a detailed and lovely review, not only did all the support staff love to hear it, our CEO, Matt, even popped in and gave us all a well done! We pride ourselves on our customer service, and are super glad you have had a great experience since joining. Anything else please let us know! Jez (Yay Support).

Posted 5 years ago

“Customer Service is always top notch. So far so is theVOIP phone line, though early days.”

Helpful Report

Posted 5 years ago

Thanks for your feedback so far, and if your experience is anything less than stellar going forward we want to hear about it! Please don't hesitate to call on 0330 122 6000! Jez (Yay Support)

Posted 5 years ago

“Very helpful”

Helpful Report

Posted 5 years ago

Thanks for your review! :)

Posted 5 years ago

“Really helpful / professional staff who work with you to resolve any issues.”

Helpful Report

Posted 5 years ago

Hi Jayne, You're the best! Thanks for your review! We always try our best, and will go to the ends of the earth to make sure you're happy. Anything else please don't hesitate to ask! 0330 122 6000 :) Jez (Yay Support)

Posted 5 years ago

“Since joining Yay I can’t say a negative. I am useless with phones, computers , technology etc Yay. Easy set to set up, always on hand, friendly, easy to deal with, nothing to much trouble, patient with you, do the bits on a screen share. Would recommend all day long.”

Helpful Report

Posted 5 years ago

Hi Roup - That's what we are here for! Advising and helping our customers to the best of our ability is our bread and butter, and we are always happy to do so whenever you need a hand. Anything else please let us know! :) Jez (Yay Support)

Posted 5 years ago

“Execelent”

Helpful Report

Posted 5 years ago

Hi Dumitrel Thanks so much for your review, and we are glad you have had a great experience with us so far! Don't hesitate to let us know if you need anything else from us in future :) Jez (Yay Support)

Posted 5 years ago

“Excellent service, easy to use and setup, very helpful customer service. Thanks”

Helpful Report

Posted 5 years ago

Thanks for your recent review Alex! Every one counts, and means the world to us! :) Jez (Yay Support)

Posted 5 years ago

“Very impressed with the after sales team. Helpful, very patient and a great sense of humour. Would definitely recommend”

Helpful Report

Posted 5 years ago

Hi There, Thank you very much for your kind review! We are very glad that our support team were able to see to your needs :) Best wishes, Jack

Posted 5 years ago

Thanks so much for your review! All our sales and support teams have tonnes of knowledge on our product offerings so no matter who you speak to we'll always give you top notch advice :) If you need anything in future please don't hesitate to ask! Jez (Yay Support)

Posted 5 years ago

“Great Service as always. Spent time and resolved the issue! Been with them for many years and would not move.”

Helpful Report

Posted 5 years ago

Thanks so much for your support! If you ever need anything from us please don't hesitate to call on 0330 122 6000 :) Jez (Yay Support)

Posted 5 years ago

“Jack was friendly, helpful and knew exactly what needed to be done to answer my query. I liked that he offered to call me to talk through the solution rather than do it via the chat box.”

Helpful Report

Posted 5 years ago

Hi Lynsey, Thank you very much for your lovely review! Please do not hesitate to give us a call if you have any more queries! Best wishes, Jack

Posted 5 years ago

Hi Lynsey, I'm glad I had the chance to show you the ropes over the phone, and that we managed to get everything sorted in the end. Thanks again for your feedback! :) Jack (Yay Support)

Posted 5 years ago

“Always so helpful and easy to deal with - I've never had a bad experience with Yay.com!”

Helpful Report

Posted 5 years ago

Hi Sara, Thanks so much for singing our praises! If there is anything we can do in future we'll always love to help! Thanks again, Jez (Yay Support)

Posted 5 years ago

“Fantastic service”

Helpful Report

Posted 5 years ago

Hi Imtiaz, Thanks for your review of the service, we are happy you like it! Let us know if you need anything else from us :) Jez (Yay Support)

Posted 5 years ago

“I love calling Yay for help with my account! The staff are always super helpful, extremely knowledgeable and very willing to help. I spoke to Conor today who talked me through how to set up a timed voicemail for over the Christmas period. Yay are a great company and it is a pleasure to do business with them.”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you so much for your kind words, and valuable feedback! We hope we can keep this reputation up for all our customers, so do let us know if you ever need anything in future :) Jez (Yay Support)

Posted 5 years ago

“Having just left 8x8 due to the non-existent service, I must say Yay has been a breath of fresh air! Service has been second to none helping me to set up remotely (thank you Jack) and each query that has come up so far has been dealt with immediately can not fault a thing ....well done Yay keep up the good work.”

Helpful Report

Posted 5 years ago

Hi Trissie, Thank you so much for your lovely review, I'm glad you felt that we got you up and running efficiently, and that you had a pleasant experience :) Best wishes, Jack

Posted 5 years ago

“Amazing support as always! My new WebHook works a treat! Thanks for that!”

Helpful Report

Posted 5 years ago

Hi Simon, Thanks for your valuable feedback! I'm glad to see you are using the Webhooks in such a cool way, and making the most out of the service :) Best wishes, Jez (Yay Support)

Posted 5 years ago

“I was clueless with regard to setting up my VOIP phone adapter. I contacted support and Jack was brilliant he accessed my PC remotely and configered everything, I just had to sit and watch, in a few minutes I was up and running, it does not get any better than that. Brilliant customer service.”

Helpful Report

Posted 5 years ago

Hi Bruce, Thank you so much for your lovely review, I am really glad I was able to help :) Best wishes, Jack

Posted 5 years ago

“Great customer service and ran me through everything. Up and running and happy customer.”

Helpful Report

Posted 5 years ago

“Very quick response and great customer service!”

Helpful Report

Posted 5 years ago

Thank you enormously for taking the time to review us. It was a pleasure to help you! Best Wishes, Daisy

Posted 5 years ago

Yay.com is rated 5.0 based on 2,037 reviews