Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never usually write reviews but the whole team always go above and beyond to help out. By far the best VoIP service I've ever used and I've used a couple”

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Posted 5 years ago

“Intuitive and easy to set up system. The super friendly support team goes above and beyond to solve any issue we have.”

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Posted 5 years ago

“Always very efficient and helpful.”

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Posted 5 years ago

“Connor was helpful and very patient with me . She fixe the issue on my phone line within a minutes. Thank you”

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Posted 5 years ago

“Fantastic call with Konner who has a great deal of product knowledge. - Thank you so much for your help - 5*star service as always. Thanks again - Amena @ Magna Foodservice Ltd”

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Posted 5 years ago

“They did what they said the would on time, on budget and extremely professional.”

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Posted 5 years ago

“I requested 2 numbers to be pourchased and ported away from yay for a new business. Meg was incredibly helpful from the first time she answered right until the process was completed. Friendly, informative and helpful. I had also spoken to some of Meg's colleagues and they were very helpful too. Could not fault yay.com with the entire process.”

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Posted 5 years ago

“Yay.com has improved our way of communication with our clients knowing that we won't miss a call when someone is o the road with their mobile app. Their overall customer service is fantastic to no long waits.”

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Posted 5 years ago

“Great service, managed to work their way around my adapter device and fix a problem my router had created, not even a Yay issue!”

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Posted 5 years ago

“Daisy was incredibly patient with us. She talked through every step of getting set up on our new system. Thank you so much for your time. Best wishes Whitaker Seager”

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Posted 5 years ago

Thank you so much for your lovely words & it was a pleasure to speak with you today. Please do just call again with any questions or help that you need & we'll do all we can to assist! Best Wishes, Daisy

Posted 5 years ago

“Great So Far! Daisy and Konnor have been amazing at answering my queries during the trial period to see if we can streamline our comms from several suppliers to just one!”

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Posted 5 years ago

“Daisy was brilliant!”

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Posted 5 years ago

Hello Remy, Thank you very much for your lovely review. Please do just get in touch if we can help you further! Best Wishes, Daisy

Posted 5 years ago

“Excellent in every way. Although I'm only a small customer, I'm never made to feel like it, the team always have time. Setup is simple (even for a technophobe such as myself) and runs exactly as you'd expect. Can't rate highly enough”

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Posted 5 years ago

“I have enjoyed working with Yay.com as a customer. The only reason I haven’t given a five is because of difficulties with porting over the number. It may have been the thoughts of the other companies involved, but I ended up paying quite a lot with my new broadband provider who isn’t yay.com.”

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Posted 5 years ago

Hello Ingrid, Thank you so much for your review & we're always happy to help you! Unfortunately, inbound porting is led by your previous provider & we are at their mercy :( After they had given you incorrect information we re-submitted for you (at our own cost) as we appreciate how difficult your old provider made it for you! We're so proud of our porting team who always go the extra mile & finally got your number released to us. We're always here to assist whenever you need us & thank you once again for your kind words. Best Wishes, Daisy

Posted 5 years ago

“Huge help on the phone. Thank you!”

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Posted 5 years ago

“Awesome Service and the guys are always ready to help and point you in the right direction. - The staff always sound happy and upbeat.”

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Posted 5 years ago

“Resolve issue immediately”

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Posted 5 years ago

“Had a minor issue to do with the telephone hardware - not YAY's problem really, but within a few seconds, their support had given me the in formation I needed and I was up and running again. Great service as always”

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Posted 5 years ago

“Very impressed with the service and truly impressed with customer service, nothing seems to much bother and they will actually call you back and let you know what they did. This is unheard of generally on a phone service. Thanks”

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Posted 5 years ago

“Excellent Customer Service!”

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Posted 5 years ago

Yay.com is rated 5.0 based on 2,042 reviews