Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,021 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Polite helpful and extremely knowledgeable. A real pleasure to talk to. Thanks!!”

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Posted 2 years ago

“Thank you best service ever”

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Posted 2 years ago

“Toby was great. Helpful, patient, listened carefully and resolved my problem quickly and efficiently. Great service as always from Yay.com. Nice people to deal with.”

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Posted 2 years ago

“I'm not exaggerating here when I say did hours of research about VOIP phones and the companies that offer these services. I even signed up to one - who promised everything, and then a month down the line still hadn't delivered. So I was hesitant not to fall into the same trap. I am happy to report that YAY are as good as they and their reviews say they are. They pick up the phone quickly, they have talked me through EVERYTHING, from order, to set up to picking a phone and setting that up with me. Nothing has been too much trouble. Special thanks to Miguel who has spent many minutes on the phone with me, patiently talking me through things! I have absolutely no hesitation in recommending them.”

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Posted 2 years ago

“Every call is a happy call. Yay are incredibly helpful and patient with even the most non-tech savvy staff.”

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Posted 2 years ago

“Brilliant service! So helpful. It’s always great to deal with a company you can rely on for a good service; but when a company goes above and beyond to assist when you need them, it really speaks volumes for the business itself. Thanks Jez! Your customer service today was amazing.”

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Posted 2 years ago

“Miguel was very helpful and patient as I became slightly agitated because after 3 previous calls my issue wasn't solved. Miguel was calm and knew exactly how to solve the problem. Thank you and sorry.”

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Posted 2 years ago

“The team at yay respond quickly to enquiries. They are very knowledgeable and helpful and don't give up till the problem is solved. Special thanks to Toby and Miguel who set things out in a comprehensible way.”

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Posted 2 years ago

“Great price, great customer service!”

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Posted 2 years ago

“Excellent service and patient team who took the time to explain the ins and outs of the service and take me through set up for my new company. I would highly recommend them.”

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Posted 2 years ago

“Always excellent service”

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Posted 2 years ago

“great help from konnor today.”

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Posted 2 years ago

“good support team thank you”

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Posted 2 years ago

“Had a problem with Yay phones not working having changed internet provider in France. Encrypting the Yay phone line sorted the problem. The solution was rapidly identified and enacted. Now all works perfectly. Bravo, Nathan!”

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Posted 2 years ago

“Excellent customer service reps!”

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Posted 2 years ago

“We had an issue with the phone system at one of our clients and Derek was superb on the phone helping us out. He diagnosed and solved the problem for us very quickly and can't recommend him enough. We now have a very happy client too!!”

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Posted 2 years ago

“Thanks again more great service from Yay. Jez in support sorted my enquiry so quickly, I loved the "I can explain how to do that, or shall I do it for you?" Best question I've been asked all week and the easiest to answer. Thanks very much 9/12/21”

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Posted 2 years ago

“Very good customer support, fast, responsive and helpful, always listening to you. Thank you very much.”

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Posted 2 years ago

“Needed some help and advice and phoned up. Answered quickly and got Jez Pickering who was excellent. Quickly diagnosed where I was going wrong and helped show me how to make changes and then checked to make sure that all was sorted. A credit to Yay. I hope that you are paying him enough!”

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Posted 2 years ago

“Excellent customer service. Matt was pleasant, considerate, and very knowledgeable, supremely quick at resolving my initial queries. Yay.com far outweighs the traditional landline phone service offered by companies such as BT. I now feel much more in control of my calls, and I am grateful that it can accommodate the needs of my elderly relative. This is a great product and service that has catapulted my home phone experience for the better.”

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Posted 2 years ago

Yay.com is rated 5.0 based on 2,021 reviews