Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,049 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,049 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive had another VOIP service and moved to yay.com the back up and support is far better and also they knowledge of these guys is great. I have just had Angus sort a small technical issue out and then also set my desk phones up remotlely. The service has been faultless for me since I signed up which was about a year ago now. I am looking forward to adding more numbers as this has great customer service, great value for money and also all just super friendly!”

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Posted 4 years ago

“Great service, price and support”

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Posted 4 years ago

“Rosie was very helpful in dealing with my issues (which I created myself). Yay.com provide a great service in both product and customer support. I hope this never changes.”

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Posted 4 years ago

“Had an issue with my app, and Rosie had it sorted out within minutes. Excellent customer service from Rosie thank you brilliant service”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Easy to manage the website and the Best customer support team I have ever seen.”

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Posted 4 years ago

“Best service with an excellent customer service !”

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Posted 4 years ago

“Absolutely amazing with helping me, I have very little experience with transferring domains and really appreciated the patience time and effort in detail. In helping my navigate through the systems. The calls were not rushed, and they took time to make sure I understood all the information given. Happy customer so far.”

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Posted 4 years ago

“Rosie was great when helping me make a number of modifications to our account”

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Posted 4 years ago

“Helpful and friendly service, Angus went the extra mile.”

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Posted 4 years ago

“I was very happy with Rose from Customer Support when pursuing an issue a technical issue in the back office. Thanks for help.”

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Posted 4 years ago

“Was looking to upgrade the plan I was on but I couldn’t justify the extra cost- had some email correspondence with Toby in the customer team who was extremely helpful and went out of his way to negotiate a price we was both happy with to ensure I didn’t leave the service. He responded within 30 mins which was rare for a large company and really does show how they value their customers which is rare in this day and age!”

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Posted 4 years ago

“Excellent support from yay.com, fixed all issues and provided very in depth setup help, not only did David guide me on the implementation of the settings but also followed up with a rigorous testing methodology - incredibly professional.”

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Posted 4 years ago

“I contacted this company 3 times in the same day. All different problems, all fixed and with no wait time, got straight through to a real person and no "press 1 for.." On every call each person staff was extremely helpful and went above and beyond!! On the final call David managed to fix a problem with an intercom system that had nothing to do with Yay. Although the problem was very difficult to solve and took a long time David was great and was very positive throughout. Great service, you have a great team well done! I will be recommending all our clients use Yay moving forward. Thanks!”

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Posted 4 years ago

“Had to call the Yay.com help line to get help setting up my new phones. Call answered quickly and advisor was extremely helpful and patient. The issue was quickly resolved and the Service went beyond expectation to ensure everything was working the way I wanted. I would have no hesitation in recommending this VOIP provider.”

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Posted 4 years ago

“As a start up company, yay provided all the services we could have hoped for. Easy and straight forward. Excellent customer service, especially Angus, thank you!!”

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Posted 4 years ago

“Great service. Affordable, easy to use and great app! I would highly recommend”

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Posted 4 years ago

“Works well - always comes back quickly if there are issues and the team are very helpful when trying to debug network problems.”

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Posted 4 years ago

“Why can't the big telecoms companies do anything right? Yay.com do it right every time. A breath of fresh air.”

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Posted 4 years ago

“In recent years our business requirements have changed extensively. We needed a reliable, easy-to-use VOiP service that catered to the rapid changes in how the Future Shop staff worked and engaged with customers. The criteria were, firstly, it had to be a robust and reliable system; secondly, the call quality had to be supreme as we engaged with customers extensively over the phone. Thirdly, it had to be backed up with excellent support services based in the UK. In addition, the system needed to be not too radically different from our current analogue desk phone system but easily scalable as the business grew. We evaluated some well-established companies and the big players in the VOIP market arena. None of them fully matched our needs. That is until we came across Yay. Yay is a breath of fresh air. Their VOIP service matched our needs precisely regarding flexibility, reliability, high call quality and scalability. We've been using the service since December 2021, and I have to say it has transformed our business. Their support is excellent, and we've found them highly responsive. If you want an excellent VOIP service, look no further than Yay.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,049 reviews