Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Matt was pleasant, considerate, and very knowledgeable, supremely quick at resolving my initial queries. Yay.com far outweighs the traditional landline phone service offered by companies such as BT. I now feel much more in control of my calls, and I am grateful that it can accommodate the needs of my elderly relative. This is a great product and service that has catapulted my home phone experience for the better.”

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Posted 3 years ago

“I feel this is the best VOIP provider in the UK. Exceptionally fast phone support with a real person. Any issue is solved quickly and professionally. Great package rates and simple to use. I have been a customer for 3 years and would not go anywhere else. Highly recommended.”

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Posted 3 years ago

“good service, thank you.”

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Posted 3 years ago

“Excellent service always!!! Thank you Miguel for resolving my issues, you were amazing !!!”

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Posted 3 years ago

“Easy set up from the start. Did have an issue saving changes to my DNS records but a quick email was all it took and up and running under an hour later. Excellent customer service. Fast and reliable.”

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Posted 3 years ago

“I always get fantastic service from Yay.com. whenever I call to trouble shoot. Today it was Miguel who helped me get my phone lines back on after my router crashed. He was absolutely great!!!! Thank you Miguel. 😊”

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Posted 3 years ago

“Nathan was very helpful in transferring a number from my account to another. Fantastic support, thanks.”

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Posted 3 years ago

“Brian was excellent in his manner in helping me navigate the system”

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Posted 3 years ago

“staff are always there to help with any problems excellent customer service”

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Posted 3 years ago

“Great communication, thank you”

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Posted 3 years ago

“Always helpful, nothing too much trouble.”

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Posted 3 years ago

“Yay are always friendly and always helpful and always good customer”

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Posted 3 years ago

“Quick turnaround in resolving my queries. Problems solved within the day. very approachable and responsive team. Keep up the good work.”

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Posted 3 years ago

“Nathan and Toby (and anyone else who worked on my ticket) were excellent! They responded quicker than expected and swiftly solved my issues. They even went above and beyond and solved another problem I was having.”

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Posted 3 years ago

“I joined yay.com to help control inbound calls for my business. At first look I was a bit overwhelmed konnor from the support team give me a call talked me through it and I was up and running with my new number in less than 5 minutes. Great service!”

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Posted 3 years ago

“The age of good customer service dead? Yay.com's support team were absolutely amazing, this type of service may look expensive but the time & effort their team puts in when you have the smallest of problems is fantastic, it is really clear the money is going to a quality product & fully experienced staff. so far I have had a great experience with no call dropouts or unclear calls with anyone. 10/10 would recommend yay.com (their support team know a thing or two about old phones as well! )”

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Posted 3 years ago

“So far so good. I have done my due diligence in expressing my honest opinion about the great customer service I have experienced thus far. I hope it stays that way as a consumer/user of your service. Its genuinely promising and if there was an opportunity to invest in this company I absolutely would do so.”

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Posted 3 years ago

“Easy to use website, good price, delivery on time but best of all are their Customer Service Agents. I asked questions both before and after sign up and they got back to me almost immediately with an answer. After being a customer for a couple of years, I made an error when up grading our package with them. Their Customer Service team sorted it out straight away and have issued a refund. I really cant find fault with them.”

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Posted 3 years ago

“First Class Service thank you!”

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Posted 3 years ago

“I needed some help adding a voice message on Yay so my clients could still reach me and leave a message and Toby was on hand to make sure this was added with the minimum of fuss.”

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Posted 3 years ago

Yay.com is rated 5.0 based on 2,042 reviews