Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.I got everything sorted straight away and colleague so friendly incredibly helpful.”

Helpful Report

Posted 7 years ago

“Absolutely first class service - the initial set up had some new aspects that I wasnt familiar with and Daisy and Meg were happy to talk me through them. Later when we switched our number over we had a problem with our broadband provider and even though this wasnt their problem Daisy bent over backwards to help me provide my BB supplier with the right information to sort it out. The system itself is very very versatile with many features included that other providers charge for. The configuration platform is pretty straightforward but even if it gets a bit confusing, the team are on the phone to talk you through it. Yay.com is already working out to be cheaper than our previous bundled phone package AND it has much more flexibility allowing us to give our customers better service. HIGHLY RECCOMENDED!”

Helpful Report

Posted 7 years ago

“I spoke with Jez today who helped fix my problem before I had even finished explaining it. Friendly and very efficient help, which is what we always get from the team at Yay.com.”

Helpful Report

Posted 7 years ago

“Prompt, friendly and helpful response”

Helpful Report

Posted 7 years ago

“Always excellent, knowledgeable and prompt advice.”

Helpful Report

Posted 7 years ago

“great service and guided me well. cannot fault!”

Helpful Report

Posted 7 years ago

“Excellent customer service - query resolved within minutes!”

Helpful Report

Posted 7 years ago

“Sincere thanks to Jez and his colleagues for the painstaking and thorough completion of our order today, for a VoiP account. Despite problems caused by Betty-Ann's bank, and then by the rather old hardware to be used for the account, all is now AOK. We were very impressed by the friendly and capable assistance provided by Jez. Happy Christmas to you all!”

Helpful Report

Posted 7 years ago

“Very happy with service”

Helpful Report

Posted 7 years ago

“The team are always helpful and are friendly!”

Helpful Report

Posted 7 years ago

“Made it easy to understand, were patience and help. Great service!”

Helpful Report

Posted 7 years ago

“Excellent Service. Fast response and know the systems inside out. Great company to deal with.”

Helpful Report

Posted 7 years ago

“EXCELLENT HELP AND EXPLAINED EVERYTHING STEP BY STEP”

Helpful Report

Posted 7 years ago

“We live in a rural location with landline board band speeds of between 200 & 400Kbps (yes that's right its more or less hopeless). Some time ago we turned off this shocking service from BT via the Openreach network. We a little study time we worked out that the EE network could offer better broadband via a mobile router and now get speeds of 10 to 20 Mbps at all times in our house. This was like a revolution for us, for the first time we could stream video and use catch up services! So as we have plenty of data now, we thought why pay BT £23 per month for a landline plus extortionate fees for calls and ad-ons? We found out about Yay.com from a friend. Setting up a VOIP phone adaptor, linking it to the mobile router and adapting it to the house phone wiring loop was quite easy too. Yay.com's team were exceptionally helpfully. We now use their Pay G residential service at around £3.50 per month including VAT. Call rates at 1p per minute to landlines and 7p per mobile are great value compared to BT too. Thank you to the Yay.com team, a great service provided. A++”

Helpful Report

Posted 7 years ago

“The support staff are very attentive and helpful. Glad I made the switch.”

Helpful Report

Posted 7 years ago

“Helped with a detailed explanation and went on to suggest options I could use in the future”

Helpful Report

Posted 7 years ago

“Great customer service, great self-service information ... great company to deal with. Would recommend to anyone looking for a VoIP Service”

Helpful Report

Posted 7 years ago

“Fast reaction! Nice support!”

Helpful Report

Posted 7 years ago

“If only all suppliers were like Yay ! They are everything a business hopes for - highly efficient, providing consistently reliable service, always helpful and friendly.”

Helpful Report

Posted 7 years ago

“Quick call answer, swift solution to my question. Great result. Thanks”

Helpful Report

Posted 7 years ago

Yay.com is rated 5.0 based on 2,037 reviews