Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meg is always very helpful and sorted out our one off afternoon divert for us having already explained what to do, thank you! All the staff I have had contact with have been very helpful with a very "can do" attitude.”

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Posted 7 years ago

“I have been with Yay.com for a few months but have only recently taken advantage of all of the features offered. The website is extremely easy to use, even with little prior knowledge of VoIP. I had one issue that was quickly fixed with a phone call. I would heartily recommend yay.com to anyone requiring their services.”

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Posted 7 years ago

“We had an issue with our system and this was resolved very quickly. Amazing skill.”

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Posted 7 years ago

“Great support, never used or set up a system and they did it all over phone in 5 mins. Soon as it was done received a call. Number porting was so easy as well. Looking forward to playing with the dashboard and seeing what I can do. Never go back to BT”

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Posted 7 years ago

“The System: Somehow after all this time of testing all kinds of VOIP systems, I've never found something so easy and intuitive to use, to the point that non-technical / IT users can grasp understanding of how it works. The fact you can change everything to your liking truly makes for a system that works for you, rather than you working around the system which in my book is always a key factor. Customer Services: Our main point of contact was Jez and well, he was incredible with us. Went above and beyond compared to what I'm used to. Whether it be me bugging him about the simplest of questions or getting a hand in setting up the company back-end. I couldn't fault him in any way, he was always there willing to help. Overall I'm incredibly happy with both the system and customer service provided by yay.com and look forward to what the future may bring.”

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Posted 7 years ago

“Super-fast, free DPD delivery (with hour time slots!). And they were quite a bit cheaper than other websites.”

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Posted 7 years ago

“I have been using Yay.com to supply me with Unifi UAP AC lite wireless access points. They send them with UK power leads, next day delivery, all at a competitive price.”

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Posted 7 years ago

“Excellent service from Jez would recommend to friends and family”

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Posted 7 years ago

“Assisting me with my voip account and setting up the phone system”

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Posted 7 years ago

“Very Good & Will Def Use Again............................................................................”

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Posted 7 years ago

“Jez could not have do enough for me, amazing customer service. Thank you and I look forward to using your service in the future!!”

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Posted 7 years ago

“Daisy is a true customer service hero!”

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Posted 7 years ago

“Good value for hardware - efficient and quick delivery - minor issue with processing order on the web site efficiently dealt with a phone call - promptly answered and quickly resolved.”

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Posted 7 years ago

“Friendly and experienced staff and all the setup done smoothly without any issues. Highly rated service and staff.”

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Posted 7 years ago

“Perfect customer support. So refreshing in this day and age!”

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Posted 7 years ago

“Extraordinary clarity and functionality in the API. The support from Jez is very good too.”

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Posted 7 years ago

“Great service, makes running the business easier.”

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Posted 7 years ago

“Yay.com had the products I wanted at a brilliant price, and were delivered in only a couple of days! They also supplied UK IEC power cables in addition to the standard EU ones which came with the boxed products at no extra cost. And when I forgot to order the ethernet cables I needed they very graciously offered to fulfil the additional order without charging shipping. A special shout-out to Daisy who was incredibly friendly and helpful when I called up, and followed-up on my order to ensure fulfilment. Just wonderful service all round. I'll definitely be shopping with them again and thoroughly recommend them to anyone else.”

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Posted 7 years ago

“I am really happy with the intuitive Dashboard and although I struggled a bit in the beginning I'm getting the hang of it already. The support provided by the customer support agents over livechat and via email has been nothing short of tremendous. I had a chat with Daisy recently and she was not only patient, but got a phone like the one I was using, so she can guide me through the steps and send me screenshot instructions.”

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Posted 7 years ago

“Having being a sceptic of how well VOIP would work for my business, I am now its biggest fan. After using traditional telephone lines for many years, this has transformed at an affordable cost our internal and external communications. The team at Yay go beyond great customer service and always answer you in a manor that is now! Or it will be very soon. Top marks to all of you.”

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Posted 7 years ago

Yay.com is rated 5.0 based on 2,037 reviews