Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,045 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A superb team that always has care at the centre of every email and phone call! Superb phone service and speedy replies to sort out issues. Well done to Meg - a superstar in the Yay team.”

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Posted 4 years ago

“Amazing customer service. Raffi was great and talked me though an issue and solved it quickly. Brilliant”

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Posted 4 years ago

“Very easy to set up and use. Customer support is excellent and they are really fast to help you out.”

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Posted 4 years ago

“Really good service, young lady I spoke to on the phone was very helpful!!”

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Posted 4 years ago

“Conner knew what he was talking about and very friendly, wish Virgin was the same.”

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Posted 4 years ago

“Really helpful and efficient guy called Connor”

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Posted 4 years ago

“So I have been using Yay for many years, I'd recommend using them to anyone the out of box experience is quick and easy and if support is required they are always happy to help and sorted anything on my first call. For business (or residential) functionality (depending on Plan) the features are very good and setting up what may seem complicated is made easier with their current intuitive web interface.”

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Posted 4 years ago

“MIGUEL WAS AWESOME!!!”

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Posted 4 years ago

“Effective and satisfying service”

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Posted 4 years ago

“Great set-up service, easy to follow, clear instructions.”

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Posted 4 years ago

“Clear answers to questions on the phone. Easy ordering process. Quick delivery.”

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Posted 4 years ago

“Happy to confirm that we received first class service from the people at Yay.com We had been using an ISDN2e system for several years and were actually pleased with this feature-rich communications solution. However, the main board unfortunately failed last week on the system which left us with the option of either fixing it or replacing the CPU with a newer system. After talking to various sales people, we discovered that BT is planning to phase out ISDN in the next few years so were uncomfortable with the idea of investing in a system which had a limited shelf life. A former Turkish student of ours had recommended Yay.com to us a couple of years ago, and after looking at their website and watching a couple of YouTube videos realised that we could actually have a go at setting it up ourselves. The company pledges to offer assistance throughout the procedure and I have to say that each time we called we were given the right guidance. The free webinar organised by Yay which I attended the day after I joined was also very useful. The phones we ordered from Yay.com arrived pre-configured which made it very easy to connect them to our existing network using PoE adapters. When I did need some help with call routing, I was given the right guidance immediately in a very helpful and non-patronising way. We still have a few phones to add to the system but am confident that we will have a functioning VOIP system in our school by the end of the week. Finally, we are truly impressed by the professionalism of this company and the value-added service they provide. As a small company, we would highly recommend Yay.com to anyone looking to set up a new VOIP phone system.”

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Posted 4 years ago

“Very easy to get setup, tech support was brilliant in helping to configure the system.”

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Posted 4 years ago

“A short telephone call and the problem is solved! Excellent service. Cheers!”

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Posted 4 years ago

“Great help start to finish all set up in no time”

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Posted 4 years ago

“Great after sales support from Raffi Ricci @ Yay -extremely professional and dealt with the issue thoroughly. Personable & listened carefully. The kind of service customers hope for and employers need.”

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Posted 4 years ago

“Prompt service, and good equipment (unlike some that I previously purchased elsewhere that came with European plugs).”

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Posted 4 years ago

“Be a very very good service; Polite; nice gentlemen, always get time for you. Thanks for look after us, PadThaiCafe Shrewsbury.xx”

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Posted 4 years ago

“Great to deal with kept me informed with progress of my order would definitely use these guys again”

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Posted 4 years ago

“I have had an account with Yay for some month's now and can highly recommend their service and, in particular, their customer care team. They are easy to reach and are very supportive in providing help where needed to understand the many facets of VOIP telephone.”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,045 reviews