Happy to confirm that we received first class service from the people at Yay.com We had been using an ISDN2e system for several years and were actually pleased with this feature-rich communications solution. However, the main board unfortunately failed last week on the system which left us with the option of either fixing it or replacing the CPU with a newer system. After talking to various sales people, we discovered that BT is planning to phase out ISDN in the next few years so were uncomfortable with the idea of investing in a system which had a limited shelf life. A former Turkish student of ours had recommended Yay.com to us a couple of years ago, and after looking at their website and watching a couple of YouTube videos realised that we could actually have a go at setting it up ourselves. The company pledges to offer assistance throughout the procedure and I have to say that each time we called we were given the right guidance. The free webinar organised by Yay which I attended the day after I joined was also very useful. The phones we ordered from Yay.com arrived pre-configured which made it very easy to connect them to our existing network using PoE adapters. When I did need some help with call routing, I was given the right guidance immediately in a very helpful and non-patronising way. We still have a few phones to add to the system but am confident that we will have a functioning VOIP system in our school by the end of the week. Finally, we are truly impressed by the professionalism of this company and the value-added service they provide. As a small company, we would highly recommend Yay.com to anyone looking to set up a new VOIP phone system.