Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,046 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

Write Your review

Tell us how Yay.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been impressed with all aspects of dealing with YAY. From the initial set up they couldn't have been more helpful, they are always on hand to help with any questions or problems I have. The online chat works particularly well with someone always on hand to help. Many thanks to all!”

Helpful Report

Posted 10 years ago

“Fast delivery freindly service”

Helpful Report

Posted 10 years ago

“Not Just Good, Fantastic thanks thanks thanks!”

Helpful Report

Posted 10 years ago

“Signed up with YAY about a month ago, had a real problem setting up my business communications with BT, and after 2 months I had had enough. So I phoned YAY. Spoke to a wonderful person called Daisy who literally knew everything about the phones I was ordering from them. Within 2 Days! I was set up and on the phone. They are always available to talk and help sort out the problems in setting up, which if you're not technically minded you kind of need a hand to guide you, however through their instruction, it was simple. Very happy to have them on board with me, and for a third the price of BT.”

Helpful Report

Posted 10 years ago

“I began using this service Oct 2015 for a new business after much research. The value of this service exceeds all others for me and is adding new facilities all the while. I found the user interface very easy to use to route my calls and create groups etc. The things I didn't see straight away were easily located via the FAQ search. I also had had a couple of general questions and a 1 technical query that I had to call customer service for help with. Both before and after I became a customer and I have to say YAY were brilliant! Knowledgeable, friendly and helpful staff, everything I want when I have to ring a company for help with their service. I hope it stays that way in the future because I will be a customer for life if it does.”

Helpful Report

Posted 10 years ago

“The help I received from Simon in setting up my VoIP hardware was excellent, his professional and patient attitude was invaluable and resulted in a very good first experience with Yay. Thank you Julian”

Helpful Report

Posted 10 years ago

“New to VOIP and chose YAY based on previous reviews plus their cost structure. Using a SPA112 VOIP adaptor over quite a complicated broadband structure including microwave links and a wireless bridge. Initially unable to get the SPA box to work and was getting quite frustrated. Mark, Simon, Daisy and the team worked tirelessly (often I got replies at 10pm or later) to help resolve the issue which eventually required a firmware patch from Cisco themselves. I would recommend YAY to anyone and intend to move my two businesses over to them next year once I am out of my existing contract. Jon S. Worcestershire”

Helpful Report

Posted 10 years ago

“Excellent customer service during a messy transfer from Coms.com. I highly recommend this company as they offer a comprehensive control panel.”

Helpful Report

Posted 10 years ago

“Great technical support to help set up with an existing problematic router.”

Helpful Report

Posted 10 years ago

“Quick service”

Helpful Report

Posted 10 years ago

“Quick, polite, great service who are easy to deal with and a call centre with people who a) seem to know what they are doing, b) are polite and cheerful, c) speak perfect English. New to their service so can not vouch for its reliability etc but so far so good.”

Helpful Report

Posted 10 years ago

“Daisy was excellent. A wow customer service analyst!”

Helpful Report

Posted 10 years ago

“Great support over the phone and a company which listens to their clients needs and not just sales focused”

Helpful Report

Posted 10 years ago

“I am still in awe at how amazing Yay.com and its staff are! The services offered are better than any of the four other VoIP providers I've used and, if that wasn't sufficient reason to use Yay, their support is mind-blowing! I have had cause to use their online chat system and their 2nd+ tier support and it's a real credit to Yay that queries on the chat system are responded to so very quickly and so comprehensively. 2nd+ tier support has been equally quick and efficient, giving me the genuine impression that Yay value their products and want their customers to enjoy using their services. I recommend Yay to everyone I can :-)”

Helpful Report

Posted 10 years ago

“I contacted yay.com a few months ago and spoke to Daisy who explained to me how it all worked in great detail and followed that up with an email. I replied to her email with lots of questions and emails went back and forth for about a month. After a long think I decided to go ahead so again contacted Daisy and told her I wanted to go ahead but was worried about configuring the phone and base on their website. Daisy said her colleague Grace could configure the phone and base their end and set it all up so all I had to do was plug in the phone to my power supply and plug in the base cable to my router. She told me to ring her when I'd done that to check it worked ok. It arrived on time, it worked first time and I'm really pleased with it so far. The calls are cheap, the monthly cost is cheap and I wish we had of done it months ago. Cant speak too highly of the customer service I received, it was well above my expectations and I wouldn't hesitate to recommend them to friends and neighbours. Daisy and Grace - you're both stars , thank you so much, Diane”

Helpful Report

Posted 10 years ago

“After several weeks of research, I decided to contact Yay! I was not subjected to any sales pressure to buy and the customer care agent was knowledgeable and helpful. She was able to answer all my concerns. It was a no-brainer to select Yay! Compared to their competitors in the marketplace, they have simplified the process and set up and made the service clear and simple to understand. To sum it up: Great product, Great service, Great people.”

Helpful Report

Posted 10 years ago

“John was incredibly helpful and patient today, talking me through every step. I have called a couple of times for help with setting up. Each time I have got through quickly and found the person at the end of the line stayed with me until the query was resolved.”

Helpful Report

Posted 10 years ago

“Very proactive... contacting me to let me know that the item I ordered was no longer in stock, but offering me an alternative at a very reasonable price delta. Very pleased!”

Helpful Report

Posted 10 years ago

“Very helpful team. Did mess up my order a few times but equally tried quickly to correct the issues without too much effort from us. All good now. Very contactable and willing to support our needs. For this we still rate 5*”

Helpful Report

Posted 10 years ago

“Customer service at its best... Mark truly went "above and beyond" following a call I made to Tech Support earlier this morning - and persevered for a full 1.5hrs until the problem was resolved. I'll gladly recommend yay.com to all of my business associates - great service, reasonable pricing, and very helpful people to deal with if/when you've got a query. My thanks once again to Mark in Tech Support for his help earlier today...”

Helpful Report

Posted 10 years ago

Yay.com is rated 5.0 based on 2,046 reviews