Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very impressed with the team at Yay.com, especially Meg. The solution and services provided by Yay have been fantastic from helping me setup my home office phones, office phones and even a SIP client on my IPhone (for those of you unfamiliar with a SIP client - in essence it allows you to answer your landline/0330/0845 etc number from your iPhone whilst out on the go. A brilliant, quick and friendly service, all wrapped up in a great price. 10/10!!!!!!!!!!!!!!!!! Well done and thank you again Meg! Alex Martin-Smith www.ability4.co.uk”

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Posted 9 years ago

“I called and spoke to an agent over the phone. the call was answered wuickly and even though i had several questiosn all were answered duriong the call and the agent was extremely nice and helpful throughoput. i would certainlly recommend yay.com to all my friends”

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Posted 9 years ago

“I ordered two Draytek Vigor 2860ac routers from Yay.com back on the 12th January and to be honest the ordering was a totaly disaster but this was no fault of Yay.com. Firstly the order was marked as suspected fruad and the phone number issued via eBay didn't have the Ireland country code so Yay.com couldn't contact me. I was then dealing with Grace and this issue was very quickly resolved and the package was then released for delivery. Then the delivery courier tried to deliver the package during lunch hours and the post office was closed so the routers were returned to Yay.com. Again, Grace was brilliant here and and quickly arranged the re-delivery and added a note to not attempt to deliver during lunch hours. I was then dealing with Meg who confirmed the new tracking number and that the package was delivered so I was really happy with the prompt service Meg provided. Now, since setting up one of the routers I am having issues with the connect speeds and I have opened a support ticket with Draytek on this. They have been very poor on their response times and level of support so I contacted the Yay.com support and I was assigned to Laurence. I have to say Laurence is the star of the show, the level of support he has given me has been second to none. I have dealt a lot with support teams over the years as I work as a software developer but Laurence is right up there with the best of them. He directly contacted Draytek several times for me to try and get the issue resolved and also extended my returns period to hopefully get the issue resolved before I returned the routers. My issue is still ongoing with Draytek but this in no way takes away from the level of support Laurence has given so hats off to him, top bloke. I will be ordering via Yay.com in the future due to all 3 of these staff members.”

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Posted 9 years ago

“Great advise, always happy to assist with queries. This is important for me as I'm new to VOIP and need to be confident it will work well across 3 sites and 100 staff. Yay.com costs as great too! The website portal is extremely easy to confirm, which is a massive benefit. Very happy so far.”

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Posted 9 years ago

“Came next day as promised. Good service.”

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Posted 9 years ago

“Yay are an absolute pleasure to deal with. The staff are knowledgeable, courteous and just nice. The network / service - so far - is faultless. I was sceptical and a little nervous, changing from standard ISDN business lines over to SIP. No need. The quality of the line is way better than the old landline. The configuration options make working from just about anywhere possible. I only hope Yay stay as they are and don't grow into some massive company that forgets how to look after their customers. Well done.”

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Posted 9 years ago

“Amazing customer service. Friendly, patient and knowledgeable. Delighted!!”

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Posted 9 years ago

“Efficient and reliable, arrived at the time they said they would and the delivery man was polite and friendly. A very good service.”

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Posted 9 years ago

“Keep up the good work.”

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Posted 9 years ago

“Very prompt and efficient, best price on line and free post and packing. Therefore faultless!”

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Posted 9 years ago

“Competitive prices, very pleased with the service, order was placed late on, arrived next day,”

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Posted 9 years ago

“Excellent in every way, really happy with the service and assistance offered by Daisy and another member of staff. All I can say is give this company a try I don't think you will be disappointed Ben”

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Posted 9 years ago

“What a fantastic service I received from Yay in setting up my VoIP phone. Laurence was prepared to go above and beyond his working hours to help me set up my VoIP. Laurence and Matt give 100% customer satisfaction and exceeded my expectations. I highly recommend Yay.com. I did find setting up my VoIP account and phone difficult but Laurence was only too pleased to assist me and offered to set this up for me. Well done Yay, Laurence and Matt. I am one happy customer. Julie@YourEVA.co.uk :-)”

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Posted 9 years ago

“Outstanding! The support team are a credit to Yay! My issues were resolved in a matter of minutes - you exceeded my expectations!”

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Posted 9 years ago

“Support were very helpful with getting me setup.”

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Posted 9 years ago

“Thank you for your help today”

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Posted 9 years ago

“From the beginning to complete set up the Yay team have been extremely helpful and supportive with our enquiry. Being a small business we found them to be very understanding and extremely cost efficient. I would highly recommend this group to anyone.”

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Posted 9 years ago

“Have recently transferred some numbers to Yay.com. I must say the staff supporting me (Meg and Daisy) have been very helpful in assisting me. To my surprise everything was completed within 24 hours. Great service guys and looking forward to working with you more.”

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Posted 9 years ago

“Very good service.”

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Posted 9 years ago

“superb customer service!”

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Posted 9 years ago

Yay.com is rated 5.0 based on 2,037 reviews