Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,050 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John was incredibly helpful and patient today, talking me through every step. I have called a couple of times for help with setting up. Each time I have got through quickly and found the person at the end of the line stayed with me until the query was resolved.”

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Posted 10 years ago

“Very proactive... contacting me to let me know that the item I ordered was no longer in stock, but offering me an alternative at a very reasonable price delta. Very pleased!”

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Posted 10 years ago

“Very helpful team. Did mess up my order a few times but equally tried quickly to correct the issues without too much effort from us. All good now. Very contactable and willing to support our needs. For this we still rate 5*”

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Posted 10 years ago

“Customer service at its best... Mark truly went "above and beyond" following a call I made to Tech Support earlier this morning - and persevered for a full 1.5hrs until the problem was resolved. I'll gladly recommend yay.com to all of my business associates - great service, reasonable pricing, and very helpful people to deal with if/when you've got a query. My thanks once again to Mark in Tech Support for his help earlier today...”

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Posted 10 years ago

“Early days for us with Yay, but so far so good - very good in fact. Helpful, pleasant and patient with IT duds like me. Well done guys.”

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Posted 10 years ago

“Good!”

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Posted 10 years ago

“Excellent customer services, brilliant product all round, I am looking forward to them launching a reseller option as I think this can be very beneficial to businesses.”

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Posted 10 years ago

“I have only just started using Yay but from the very start my impression of them has been extremely positive; and I am a complainer. I design large website and back end systems (and Mobile apps) for the company I own; so when I say this website is a simple and easy experience - you can take that from a professional. My pre-service call made me very comfortable, the on-line ordering process was a dream and a quick call to help me understand a process was wonderful (thanks Daisy). Should you require phones and more - they handle that as well - even going so far as to configure the phone ready for use before it even arrives. My new favourite service.”

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Posted 10 years ago

“Customer service very good Goods came on time”

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Posted 10 years ago

“A real pleasure to deal with from purchase to after sales.”

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Posted 10 years ago

“VoIP phone arrived quickly and works perfectly. Quick delivery (free next day). Recommend!”

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Posted 10 years ago

“Fantastic service and product! Would highly recommend using this company. Great value too”

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Posted 10 years ago

“Being honest, there were a few glitches at the beginning, but these could have been on our systems or that of Yay.com. What is outstanding about this company is the level of service to solve issues. Mark and Grace and all the team have listened, been patient, and taught me about how the system works along the way. Additionally, the options that are available for the super low cost are value for money and right where the industry should be. I thoroughly recommend this company.”

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Posted 10 years ago

“A new company on the block, suits us as we are too! They have an easy to browse website, easy ordering and the stuff turned up on time, that gets 5 stars from us, too many companies will not sort out a good delivery agent and they ( the firm ) get marked down for it. This was our first but by no means last order with them - keep it up!”

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Posted 10 years ago

“Needed to ring support. Fast friendly response and sorted me out in minutes . Many thanks Jim.”

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Posted 10 years ago

“Mark provided an impeccable service! He helped set up my call routing and showed great knowledge when doing so. Secondly, he assisted with setting up Bria 4 on my mobile and was kind enough to show the cons of 4g useage. This is the first time in using Yay and soft phones but not the first time I've worked with a VoIP company. By far the most outstanding service I have had! Well done Mark and thanks for spending those extra minutes to make set up everything. If I had the chance to gift Mark a thank you I would - but hopefully yay.com can see this review and further thank him on my behalf. I will be recommending you to my colleagues and hopefully this will be the start of a long partnership as we tend to make a high volume of calls.”

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Posted 10 years ago

“I am a difficult customer. They were fantastic. Up and running in 20 minutes and my SIP phone configured with some problems in 30 minutes. Great team on support.”

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Posted 10 years ago

“This company will move mountains to help you. Excellent service.”

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Posted 10 years ago

“Very impresssed: with the call quality, the staff, the way a glitch was dealt with - quickly and with good humour, the tariffs etc. I spoke to an English person! (No noisy call centres with difficult to understand accents). I will recommend.”

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Posted 10 years ago

“I don't often write reviews but Yay.com is definitely worth the time. Service works fine, good pricing, and really helpful Customer Service for a newby to VOIP!”

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Posted 10 years ago

Yay.com is rated 5.0 based on 2,050 reviews