Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A new company on the block, suits us as we are too! They have an easy to browse website, easy ordering and the stuff turned up on time, that gets 5 stars from us, too many companies will not sort out a good delivery agent and they ( the firm ) get marked down for it. This was our first but by no means last order with them - keep it up!”

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Posted 9 years ago

“Needed to ring support. Fast friendly response and sorted me out in minutes . Many thanks Jim.”

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Posted 9 years ago

“Mark provided an impeccable service! He helped set up my call routing and showed great knowledge when doing so. Secondly, he assisted with setting up Bria 4 on my mobile and was kind enough to show the cons of 4g useage. This is the first time in using Yay and soft phones but not the first time I've worked with a VoIP company. By far the most outstanding service I have had! Well done Mark and thanks for spending those extra minutes to make set up everything. If I had the chance to gift Mark a thank you I would - but hopefully yay.com can see this review and further thank him on my behalf. I will be recommending you to my colleagues and hopefully this will be the start of a long partnership as we tend to make a high volume of calls.”

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Posted 9 years ago

“I am a difficult customer. They were fantastic. Up and running in 20 minutes and my SIP phone configured with some problems in 30 minutes. Great team on support.”

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Posted 9 years ago

“This company will move mountains to help you. Excellent service.”

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Posted 9 years ago

“Very impresssed: with the call quality, the staff, the way a glitch was dealt with - quickly and with good humour, the tariffs etc. I spoke to an English person! (No noisy call centres with difficult to understand accents). I will recommend.”

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Posted 9 years ago

“I don't often write reviews but Yay.com is definitely worth the time. Service works fine, good pricing, and really helpful Customer Service for a newby to VOIP!”

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Posted 9 years ago

“Yay.com offers exactly what we needed for our transfer over to Voip. Cost effective and friendly service. Brilliant.”

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Posted 9 years ago

“Overall Rating, Very Good would be an understatement - Yay.com are AMAZING! I do not have any negative criticisms for Yay.com! They are above and beyond any expectations. Customer service has been second to none, pricing is easy, straight-forward and extremely competitive. Would I move elsewhere? ..... Simple answer, NO. Support agents are forward thinking and will go above and beyond whenever you call or email and response rates are faster than I could of hoped for. From the moment of joining Yay as a new start-up business they are helpful and will recommend the most suitable product for your requirements and not try to sell something which is expensive and not necessary. They provide the scope to increase and decrease lines, users and numbers with ease and no long-term contracts. I must also comment on their store as well, also an extremely positive experience. I purchase telephones from them in an afternoon, and they were with me the following morning. Could not ask for more. Also, when plugging the phones in, so easy... especially with the help of the support staff.”

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Posted 9 years ago

“Excellent service, Excellent product. Outstanding delivery. Many thanks, will be sure to use you again.”

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Posted 9 years ago

“As a long time VoIP user I have some advanced requirements that fit exactly with the way yay.com organizes their service. The ability to completely customize my extensions, number of SIP users and DID numbers is great as it custom fits my specific needs. The cost is competitive and the ability to PAYG is exactly what i need and look for. The quality of calls has been absolutely perfect so far. Last but not least, their customer service is truly first class. I was stressed out with the process of migrating DID numbers from a different provider at short notice, under the risk of loosing them, but the team was extremely helpful, patient and highly professional throughout. I now have my numbers and I couldn't be happier with my choice of provider. I highly recommend yay.com to all start-ups and young professionals, as well as anyone looking for a professional, cost-effective and caring service. I look forward to a long and successful relationship.”

Helpful Report

Posted 9 years ago

“Extremely responsive customer support. Lots of help setting up my VoIP, couldn't fault the knowledge, enthusiasm and general helpfulness. Best customer support experience. Other companies could learn a lot from Yay.com !”

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Posted 9 years ago

“Speedy delivery. Perfect product. only the box was a bit damage.”

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Posted 9 years ago

“Everything a good online shopping experience should be. Great product, good price, quick dispatch and delivery together with relevant dispatch information. Had a slight problem setting it up (not Yay.com's fault) and their support gave me the right advice. Happy to do business with them again and happy to recommend them.”

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Posted 9 years ago

“First order from Yay.com Competitive pricing, good communication and fast despatch time. One small discrepancy, dealt with immediately by Grace via email who couldn't have been more helpful. What online transacting should be like, many thanks. I shall be a returning customer for my next Voip Equipment requirements!”

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Posted 9 years ago

“Not only did your support rep solve my problem but it also felt like a really personal and friendly service. Brilliant!”

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Posted 9 years ago

“Quick delivery and good price. Would use again.”

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Posted 9 years ago

“Ordered at 3:40pm and received the next day - perfect!”

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Posted 9 years ago

“Yay's responsive, prompt, cheerful and helpful support is an outstanding example to anyone who wants to know that great support looks like. All of my (some dumb) questions were treated with the same positive disposition. I cannot recommend them highly enough.”

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Posted 9 years ago

“My company looked at dozens of businesses like Yay.com for over a week, adding them onto a spreadsheet and listing all their features and prices. Yay.com compared favourably with the best of them and the yay.com website was easier to understand than many, but what really swung our decision was the excellent and speedy customer service. During our search we sent many emails asking for clarification, and some companies (unlike YAY) have yet to reply. We received very quick replies to our three emails to YAY, despite the fact that the first was sent on a Friday evening and the other two were sent on a Saturday. These were no automated replies either. Each of their replies answered in full detail the specific questions we asked. I have been extremely happy with the level of service, and I am pleased to be able to recommend them. Richard Underwood, M.D. http://admhelper.co.uk”

Helpful Report

Posted 9 years ago

Yay.com is rated 5.0 based on 2,037 reviews