VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 914 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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Anonymous

Anonymous // 01/01/2019

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“I contacted Vidivet by text at 8.30am on a Saturday not expecting a response straight away, by 8.33 I had a video from Ben, he put my mind at rest and told me exactly what I needed to do! Fantastic service and so easy to use.”

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Posted 4 years ago

“Clear, concise and timely advice. Definitely helped avoid an unnecessary trip to the vets”

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Posted 4 years ago

“I’ve used VidiVet on a couple of occasions and Ben has responded with great advice and reassurance. This is such a great service and I highly recommend”

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Posted 4 years ago

“Ben and his team have been beyond helpful since getting our puppy! Always at the other end of the phone with reasonable advice and also when to escalate further.we would be absolutely lost without this service.”

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Posted 4 years ago

“Really helpful add on to have. Ben was really patient& got back to me really quickly”

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Posted 4 years ago

“Love it. Super helpful. Really Quick”

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Posted 4 years ago

“Vet was available when requested, considerate of our circumstances and gave good advice. The problem has resolved itself now and I was happy with the service. Thank you”

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Posted 4 years ago

“Gave great advice and support when my puppy had post op issues. It is so reassuring to know that there’s someone who will give you advice quickly and out of hours.”

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Posted 4 years ago

“Really impressed with the service. Thanks”

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Posted 4 years ago

“So impressed with the service. I got answers quickly and the video responses are so much more reassuring than a typed response.”

VidiVet 5 star review on 4th September 2021

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Posted 4 years ago

“Really quick, clear expert advice”

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Posted 4 years ago

“I contacted VidiVet for a small issue, the app was easy to use and I quickly had a response. The advice was good and a week later I received a follow up video message checking everything was OK. I was very impressed with the service and will definitely use again in the future. Thanks VidiVet!”

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Posted 4 years ago

“Honestly couldn’t praise this service more! The replies are pretty much instantaneous and very thorough. I like that you have to option to text reply since I’m not always comfortable filming myself. I’ve been recommending them to loads of people and since their diagnosis of my dog he’s been doing much better!”

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Posted 4 years ago

“While a good friend of ours, it was Ben’s knowledge and heart for animal care that led us to subscribing to Vidivet. Having never owned a pet, my wife and I have just bought a gorgeous little kitten called Sybil. As a novice to this way of life, I’ve had a couple of questions that I thought may have seemed silly or trivial to a seasoned professional - and maybe questions I’d bombard our local vets with. But these were, instead, answered with care and compassion by Ben through the Vidivet app. I’ll also unashamedly share that his humour is an added bonus!”

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Posted 4 years ago

VidiVet is rated 5.0 based on 914 reviews