VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 921 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 921 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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VidiVet 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, a vet came straight back to me via video message abd it was Saturday evening!!! Amazing”

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Posted 3 years ago

“So good to use to triage my query regarding my car, replied in 7 minutes! That’s ace! There’s options to share videos which is great better than having to put my cat through the stress of the journey”

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Posted 3 years ago

“It was very reassuring to be able to hear from a vet to see whether or not we should worry about our dog’s behaviour! I also really appreciated how fast the responses were as well as being told what to expect when we take her to the vets. Thank you!”

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Posted 3 years ago

“Really prompt and lovely service. Thank you”

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Posted 3 years ago

“Couldn’t believe the speed that the lovely vet got back to me. Very helpful, very knowledgeable and pleasant. Couldn’t fault the service. (Bella and duke customer) thank you!”

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Posted 3 years ago

“Every pet owner should use Vidivet! You can ask questions about your pet (audio/video/text) and get a response in MINUTES with clear, concise, reliable advice from a qualified vet. Sometimes you just need some advice to put your mind at ease and a full vet visit isn’t necessary. VidiVet is amazing - worth every penny and so much more!”

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Posted 3 years ago

“My first time using vidivet and I would just like to thank qll the lovely staff that helped me qnd gizmo you where all amazing also just to let everyone know I contacted these whiles waiting a vet appointment and everything they told me the vet told me later on so I would recommend this to all my friends and family thankyou from me qnd gizmo”

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Posted 3 years ago

“What a fantastic service…have used Vidivet twice now and both times have had a response back within 3 mins. Very helpful and informative thank you”

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Posted 3 years ago

“Super impressed with the speed the vets came back to me. Followed their advice and Ralph is much better already!”

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Posted 3 years ago

“I didn’t know what to expect as I hadn’t contacted VidiVet before regarding the health of my cocker spaniel Toby. I was very impressed with the speed of response to my text and also the extremely helpful response. I would definitely recommend contacting VidiVet with any health concerns about your pet.”

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Posted 3 years ago

“Vidivet are excellent. Aa a first time puppy owner I am questioning everything he does!! Vidivet are always there to answer any questions”

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Posted 3 years ago

“Really impressed with the service. I was worried about my puppy who had managed to get his paws on an Easter egg and eaten some of it. Within a few minutes I had a full response reassuring me. Teddy and I are very grateful 😊”

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Posted 3 years ago

“Really pleased with the service received. Answered my question within 5 minutes. Very pleasant.”

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Posted 3 years ago

“Very good thanks”

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Posted 3 years ago

“Amazing service. Got some less than clear instructions from my own vet, and as it was after hours I was unable to get an answer. Anna from VidiVet got back to me extremely quickly, and answered all queries, putting my mind at ease.”

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Posted 3 years ago

“10/10! Fast replies and absolutely lovely vets! So glad we have this service!”

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Posted 3 years ago

“Amazing fast service. Spoke to both Luisa and Sarah who were able to help. Thank you. Xx”

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Posted 3 years ago

“I just want to say how grateful and wonderful the service was from Faye and Jo and also checking in to see how our fur baby was this morning… absolutely fantastic 5* from us thank you Hayley and Dan 😃”

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Posted 3 years ago

“Fantastic response within 5 minutes of sending my query and on a Saturday.”

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Posted 3 years ago

“Really great service, fast responses from vets that seem to care. They even followed up with us the next morning to make sure our dog was okay.”

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Posted 3 years ago

VidiVet is rated 5.0 based on 921 reviews