VidiVet Reviews

Name: VidiVet
Address: 110-114 Duke Street, Liverpool, Liverpool
Rating: 4.97

5.0 Rating 914 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

Metrics

Info

5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I get VidiVet as part of my Bella & Duke food package and I must say I was a bit nervous about using there app (not very technically minded) but I needn't have worried easy to navigate.. its brilliant to have a vet on hand to either video call or text or voice call.. I used the text service and had an instant video reply which was friendly and reassuring.. personalised advise.. Faultless service.. Will definitely use again if need be.. Thank you VidiVet”

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Posted 3 years ago

“My dog received a bite/ scratch to his face while out. I wasn't sure if I needed to go to vets or not as an emergency. Very quick reply from Louisa asking for a video. She again replied quickly and gave reassurance and some medical tips until I could make a vet appt the following day. George was checked next day and received all clear. Thank you for prompt service was just that little bit of info that helped me decide the appropriate action.😁”

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Posted 3 years ago

“I was worrying about my daughters hamster. I messaged Vidivet and got a response very quickly with advice and reassurance. They messaged me the following day to see how things were and wanted me to message them after I had taken him to the vets to update them. Great service and really helpful!”

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Posted 3 years ago

“Great accessible easy to use app. You get a reply so quickly and then with great information which gives you reassurance. Thank you so much Vidivet”

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Posted 3 years ago

“Such a quick response that really out a pet parent at ease. A video response that answered my questions and reassured me as well as some tips on how to help my little dude feel better and get back to his mischievous self.”

VidiVet 5 star review on 11th April 2022

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Posted 3 years ago

“My 12 week old puppy had bad diarrhea, i messaged vidi vet and within 10mins a vet had sent me a video message on why and what to do next. Amazing service”

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Posted 3 years ago

“Wow, a vet came straight back to me via video message abd it was Saturday evening!!! Amazing”

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Posted 3 years ago

“So good to use to triage my query regarding my car, replied in 7 minutes! That’s ace! There’s options to share videos which is great better than having to put my cat through the stress of the journey”

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Posted 3 years ago

“It was very reassuring to be able to hear from a vet to see whether or not we should worry about our dog’s behaviour! I also really appreciated how fast the responses were as well as being told what to expect when we take her to the vets. Thank you!”

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Posted 3 years ago

“Really prompt and lovely service. Thank you”

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Posted 3 years ago

“Couldn’t believe the speed that the lovely vet got back to me. Very helpful, very knowledgeable and pleasant. Couldn’t fault the service. (Bella and duke customer) thank you!”

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Posted 3 years ago

“Every pet owner should use Vidivet! You can ask questions about your pet (audio/video/text) and get a response in MINUTES with clear, concise, reliable advice from a qualified vet. Sometimes you just need some advice to put your mind at ease and a full vet visit isn’t necessary. VidiVet is amazing - worth every penny and so much more!”

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Posted 3 years ago

“My first time using vidivet and I would just like to thank qll the lovely staff that helped me qnd gizmo you where all amazing also just to let everyone know I contacted these whiles waiting a vet appointment and everything they told me the vet told me later on so I would recommend this to all my friends and family thankyou from me qnd gizmo”

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Posted 3 years ago

“What a fantastic service…have used Vidivet twice now and both times have had a response back within 3 mins. Very helpful and informative thank you”

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Posted 3 years ago

“Super impressed with the speed the vets came back to me. Followed their advice and Ralph is much better already!”

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Posted 3 years ago

“I didn’t know what to expect as I hadn’t contacted VidiVet before regarding the health of my cocker spaniel Toby. I was very impressed with the speed of response to my text and also the extremely helpful response. I would definitely recommend contacting VidiVet with any health concerns about your pet.”

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Posted 3 years ago

“Vidivet are excellent. Aa a first time puppy owner I am questioning everything he does!! Vidivet are always there to answer any questions”

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Posted 3 years ago

“Really impressed with the service. I was worried about my puppy who had managed to get his paws on an Easter egg and eaten some of it. Within a few minutes I had a full response reassuring me. Teddy and I are very grateful 😊”

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Posted 3 years ago

“Really pleased with the service received. Answered my question within 5 minutes. Very pleasant.”

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Posted 3 years ago

“Very good thanks”

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Posted 3 years ago

VidiVet is rated 5.0 based on 914 reviews