TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,592 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered as a get well soon gift and was very well received. Lots of choice of gifts to make the box more personalised.”

Helpful Report

Posted 1 week ago

Hello Monique 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 16 hours ago

“Although the products were very good the “treat box” was very far from satisfactory. The packaging was just that, it was supposed to be a gift for my daughter starting her exams and had spent over £80. It arrived bashed up, sealed with yellow masking tape with postage labels all over the front. We opened it expecting a box within the parcel only to find that was it. The surprise treat box was far from it! I had to decant everything into a gift box and give it to her seperately. When I complained I was offered a replacement box! A little too late. The packing options are not clear and you certainly should not have to pay extra to gift the box to who it is intended for. I won’t be using again as the level of customer service was appalling. They obviously do not care if a customer is dissatisfied. It’s such a shame as the concept is good and the products were lovely.”

Helpful Report

Posted 1 week ago

Thank you for your review and we're really sorry to hear you were disappointed with the presentation of your TreatBox - especially as it was intended as a thoughtful gift for your daughter. We completely understand how important first impressions are, particularly during meaningful moments like exam season. When placing your order, you selected the “Send directly to recipient” option. This means the outer packaging is the TreatBox itself, designed to be a letterbox-friendly surprise. Our “Send to me to hand over in person” option includes an additional outer box for protection and presentation, which many customers prefer when gifting in person. That said, we’re always looking to make things clearer and easier, and your comments about the packaging options are genuinely helpful. We’ll be reviewing the wording on our site to avoid any future confusion. We offered a replacement box as a gesture to try and make up for the disappointment. We’re sorry this didn’t feel like the right solution at the time, but we do genuinely care when a customer is unhappy and always aim to put things right where we can. Thank you again for your kind words about the concept and the products. We’re glad you liked them, and we hope there might be an opportunity in the future to leave a better impression. TreatBox 💗

Posted 20 hours ago

“I received a beautifully presented TreatBox from my friend, it contained wonderful gifts at a sad time and really cheered me up. I have since sent my own TreatBoxes to my daughter and a friend, they loved them. They are made and sent with care and are just such a lovely gift to receive.”

Helpful Report

Posted 1 week ago

“Treat box arrived so nicely packaged. Will definitely be shopping here again. Thankyou”

Helpful Report

Posted 1 week ago

“I put my order in on Monday for the new pj's shorts and they arrived by Wednesday, brilliant! I have ordered treats for friends before, but this was the first time for myself. I love them , so comfortable and the material is lovely and soft. Thank you Treatbox ! Excellent service all round.”

Helpful Report

Posted 1 week ago

“The treats were lovely and my friends loved the gift. I didn’t like how I paid for next day delivery but it wasn’t delivered until 2 days after so could’ve just gone with standard delivery”

Helpful Report

Posted 1 week ago

Hello Patience 👋 Thank you so much for your feedback, we’re really pleased to hear your friends loved their treats! I wanted to clarify that your order was placed after our 3pm cut-off time, and as a result, it was processed and shipped the following working day. Delivery was then successfully completed the next working day, in line with our Special Next Day Delivery guarantee. If you need any further assistance please do not hesitate to contact us at hello@treatboxuk.com. We really appreciate your support and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 1 week ago

“Amazing ⭐️ I have made 2 orders with Treatbox as gifts and it’s safe to say my friends have been over the moon with their pyjamas! They have said the quality is amazing, and they are so soft and comfortable. Customer service is also impeccable, I made an error on the delivery name very close to delivery cut off, and within 10 minutes if reaching out, I’d received a response to let me know they had amended it for me and it was still delivered the next working day. Highly recommend!”

Helpful Report

Posted 1 week ago

Hello Siobhan 👋 Thank you so much for your wonderful review! We're thrilled to hear your friends loved their pyjamas and that you were happy with our customer service, we always aim to help quickly where we can! It means so much to have your recommendation, and we hope to treat you again soon Thank you for choosing TreatBox 💗

Posted 1 week ago

“Lovely gift , ordered for a friend who’s getting married. She’ll be delighted with it .”

Helpful Report

Posted 1 week ago

Hello Kirsty 👋 Thank you so much for your kind words! We're so pleased you chose TreatBox for such a special occasion and hope your friend absolutely loves her gift. Wishing her all the best for the big day! 💍 Thank you for choosing TreatBox 💗

Posted 1 week ago

“Bought a treat box for a colleague from our nhs department. They absolutely loved it!”

Helpful Report

Posted 1 week ago

Hello 👋 Thank you so much for taking the time to leave us your amazing review! We always love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! Thank you for making our day! - TreatBox 💗

Posted 1 week ago

“I ordered the shell short pjs. Amazing quality and look amazing on. The matching socks are so cute too.”

Helpful Report

Posted 1 week ago

Hello 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 1 week ago

“Lovely gift for my daughter. Arrived on time and she loved it 😊”

Helpful Report

Posted 1 week ago

Hello Amanda n👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 week ago

“This was my first order from Treatbox and I am so impressed and happy with the experience. A vast range of gifts to choose from which were all so lovely that it was hard to make a selection. Delivered quickly. Overall a great experience and I will definitely use again!”

Helpful Report

Posted 1 week ago

Hello Charlotte 👋 Thank you so much for your lovely review! We're delighted to hear your first TreatBox experience was such a positive one. It means a lot to us that you enjoyed the range of gifts and found the process smooth and speedy. We can’t wait to treat you again soon! Thank you for choosing TreatBox 💗

Posted 1 week ago

“Very efficient service. This was a gift for my sister and she loved it.”

Helpful Report

Posted 1 week ago

Hello Adele 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 week ago

“I sent my niece a personalised TreatBox to wish her good luck in her exams and she absolutely loved it. There’s a brilliant selection of treats so it actually made choosing just a few very difficult! I would strongly recommend this product to anyone who once something a bit different for someone special in their life.”

Helpful Report

Posted 2 weeks ago

Hello 👋 Thank you so much for your kind words! We're thrilled to hear your niece loved her personalised TreatBox and that it made her feel special during her exams. It means a lot that you'd recommend us, and we hope to treat you and your loved ones again soon! Thank you for choosing TreatBox 💗

Posted 1 week ago

“Good quality gifts, nicely presented, great customer services”

Helpful Report

Posted 2 weeks ago

Hello Jennifer 👋 Thank you so much for your lovely review! We're so pleased to hear you were happy with the quality of the gifts, presentation, and our customer service. It really means a lot to us as a small business. We hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 1 week ago

“I was under the impression that if I ordered a box on Monday, it would be delivered on Tuesday, but it was delivered on Wednesday instead, which was a day late for my friend’s birthday. She was really happy with the gift though despite the late delivery, so all good. Box was nicely packed and selection of goods was good.”

Helpful Report

Posted 2 weeks ago

Hello Malgorzata 👋 Thank you so much for your review and for choosing TreatBox! We're really pleased to hear your friend loved the gift and enjoyed the selection. While 95% of our orders do arrive the next working day, the Tracked 24 service isn't guaranteed, which is noted at checkout. For time-sensitive occasions, we do offer a Special Delivery option that guarantees arrival by 1pm the next day. We really appreciate your feedback and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Beautifully packed , my daughter was thrilled with all the goodies . Fab quick postage too . What’s not to love !!”

Helpful Report

Posted 2 weeks ago

Hello Louise 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 weeks ago

“Purchased 2 for my teenagers starting their exms as litle bost and to remind them they are great and can do the exms. They were both really happy to find the box on their pillow. We liked the wrapping and card.”

Helpful Report

Posted 2 weeks ago

Hello Fiona 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 weeks ago

“Love the concept, love the contents was just a little disappointed that it didn’t actually say anywhere that it was exam essentials treat box”

Helpful Report

Posted 2 weeks ago

Hello Anna 👋 Thank you for your feedback! Just to clarify, the product title highlights that this is our Exam Essentials For Him box, which helps guide the selection to suit the recipient. If you have any questions or need further assistance, please don’t hesitate to reach out to us at hello@treatboxuk.com — we’re always happy to help! Thank you for choosing TreatBox 💗

Posted 2 weeks ago

“Excellent selectioni to choose from (and also add to!) Plus really responsive cutomer service.”

Helpful Report

Posted 2 weeks ago

Hello Amanda 👋 Thank you so much for your lovely review! We're so pleased to hear you enjoyed the selection and found our customer service responsive and helpful. It's always our aim to make gifting easy, thoughtful, and stress-free. We really appreciate your support! Thank you for choosing TreatBox 💗

Posted 2 weeks ago

TreatBox is rated 4.8 based on 4,592 reviews