TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,575 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

Write Your review

Tell us how TreatBox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TreatBox 5 star review on 22nd March 2026

620

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Build your own boxes are great. Mystery ones underwhelming and not great value.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re so pleased to hear you’re enjoying our Build Your Own boxes - we love how personal they can be. We’re sorry to hear the Mystery box didn’t quite meet your expectations. While we always aim to include a great mix and value, we understand that the element of surprise isn’t for everyone. Your thoughts are really helpful and will be taken on board as we continue to improve our range.

Posted 1 year ago

“Cannot emphasise how much I do not recommend ordering through Treatbox. Their online form at the time did not prompt the first line of the address so my order was not delivered to my friend. In order to have it redelivered, Treatbox said I needed to pay a restocking fee as well as redelivery. There was zero compassion for the fact that my friend whose husband was undergoing cancer treatment and no negotiation of meeting me in the middle. The customer service took forever and a resolution was never found. Take your business elsewhere, it’s just not worth the hassle!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. I’m truly sorry to hear that you were left feeling disappointed, especially when you had ordered something so meaningful for your friend during such a difficult time. Please know that this is absolutely not the experience we want for our customers. I completely understand how frustrating it must have been to face these issues. Our checkout system does rely on the information entered at the time of ordering, and when an address is incomplete, it sadly impacts successful delivery. We do ask for a restocking and redelivery fee when parcels are returned to us, in line with our policy, but I’m very sorry if this came across as lacking compassion — that was certainly not our intention. We do our best to respond as quickly as possible and support our customers, but I sincerely apologise if you felt that communication took too long or that a fair solution wasn’t found. Your feedback is really important to us and will be shared with the team to ensure we continue to improve how we handle sensitive situations. If there’s anything more we can do to assist you or help further, please don’t hesitate to reach out — we would really like to help in any way we can. Once again, I’m truly sorry for the upset caused and for not meeting your expectations on this occasion.

Posted 1 year ago

“As always an amazing selection of goodies to choose from and easy to find ones that are suitable for every occasion. The delivery address was wrong but this was quickly rectified and the box arrived on time and was gratefully received during a difficult time for the recipient.”

TreatBox 5 star review on 8th April 2025

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your amazing review! We're so pleased we could help with changing the shipping address for you. We always love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! Thank you for making our day! - TreatBox 💗

Posted 1 year ago

“I absolutely love this website, I bought this as a gift for my friend who needed a little pick me up and it was perfect! I’ll use this again and again!”

Helpful Report

Posted 1 year ago

Hello Maddie 👋 Thank you so much for taking the time to leave us your review! We're so thankful that you chose us when looking for a gift to cheer up your friend. We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Such lovely goodies to cheer someone up or thank a friend.”

Helpful Report

Posted 1 year ago

Hello Sally 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Very comfortable to wear with beautiful design😊”

Helpful Report

Posted 1 year ago

Hello Fatima 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 1 year ago

“I ordered a box to send to my friend who lives away and has just been diagnosed with breast cancer. It’s hard to know what to say or how to help when you don’t live around the corner from each other so I wanted to send something to let her know what I was thinking about her. She was really touched when she received her box. X”

TreatBox 5 star review on 7th April 2025

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review. We always love hearing that our customers are happy and we hope that it helped send lots of love to your friend in such a hard time. It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I bought some pyjamas and socks for my partner. She’s in love with them. Top quality products. 10/10”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that your partner loved her pyjamas and TreatBox, and that it brought a smile to their day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for her. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 1 year ago

“I received a Keyring with a photo of two people and not my horses. I emailed to let them know and to advise how we could rectify this. I have had no response at all.”

Helpful Report

Posted 1 year ago

Hello Dee Thank you for taking the time to leave a review. I’m truly sorry to hear that the incorrect image was received on your keyring, that’s certainly not the experience we aim to deliver, and I completely understand how disappointing that must have been. Having looked into our communication, I can see you kindly reached out to us on the evening of 2nd April, and we responded the following morning to help resolve the issue. As we hadn’t heard back initially, we’re really pleased to see this has now been rectified and that a replacement keyring has been sent your way. We truly appreciate your patience and understanding, and we’re grateful you chose TreatBox. If there’s anything else we can do to help, please don’t hesitate to get in touch Thank you for shopping with us at TreatBox

Posted 1 year ago

“I’ve been getting my long distance best friend these care package boxes for years and this one is the best by far. I love how customisable it is and so much choice to choose from. She absolutely loved it for her birthday. Also the hand written card was unexpected but I loved it and made it even more special for my best friend.”

Helpful Report

Posted 1 year ago

Hello Kasey 👋 Thank you so much for taking the time to leave us your review! We absolutely love to hear that you chose us to shop with when treating your long distance friend, thank you! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“My niece absolutely loved it, thank you”

Helpful Report

Posted 1 year ago

Hello Christine 👋 Thank you so much for taking the time to leave us your review! We are so pleased to hear your Niece loved her TreatBox! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Such a gorgeous way to send gifts or treat yourself, the choice of products is fabulous.”

Helpful Report

Posted 1 year ago

Hello Sarah 👋 Thank you so much for taking the time to leave us your lovely review! We always love hearing that our customers are happy and we are so pleased that you are treating YOU! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day and for being a loyal customer of ours. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Absolutely perfect a must buy”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We love to hear you are pleased with your TreatBox purchase! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Affordable and very great values products for any kind of occasions”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Delighted with TreatBox ordered for Mother’s Day. Delivery was prompt, items chosen were lovely and good quality. Would definitely recommend and will order from TreatBox again.”

Helpful Report

Posted 1 year ago

Hello Moira 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“My mother in law cried tears of happiness when she opened her TreatBox that I’d ordered to lift her spirits. Thanks for helping to make a special moment.”

Helpful Report

Posted 1 year ago

Hello Carol 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“TreatBox is one of the very best discoveries I have made. The options are brilliant, the website is easy to use, it’s thoughtfully put together, the little touches make all the difference and now I use them for many many occasions and am always amazed by how lovely they are.”

Helpful Report

Posted 1 year ago

Hello Jessica 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Great service. Box came very nicely packaged. Was for Mothers day and she loved it”

Helpful Report

Posted 1 year ago

Hello Coedee 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I just love treatbox. Love how they are put together and styled, so pretty and cute. So many different ideas for gifts. I always find something for someone.”

Helpful Report

Posted 1 year ago

Hello Carla 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“What a brilliant company!! Website is super easy to navigate, tons of fantastic gifting options for any occasion or person. Love that there are independent companies to choose from the gift selection, also. Really easy to see what you have In the cart and be able to swap it so easily. Honestly it was SUCH a breeze to find the perfect gift which is something I struggle with so much! Fast and free shipping!! Yes and yesssssss. Keep doing what you're doing please, my past and future self thank you.”

Helpful Report

Posted 1 year ago

Hello Charlotte 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 5,575 reviews