ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,062 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,062 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goo prices, delivery. however a VAT invoice was not sent by e-mail-only with goods.This causes problems with our goods-in as our system cannot cope with Invoices sent wit goods”

Helpful Report

Posted 4 days ago

Hello Simon.! Thank you for your feedback! We're pleased to hear that you found our prices and delivery satisfactory. However, we apologize for the inconvenience regarding the VAT invoice not being sent via email. We understand how important this is for your goods-in process and will take your comments into account to improve our service. Your input is invaluable to us! Looking forward to serving you again! Warm regards, Team ToolStore UK

Posted 2 days ago

“The item arrived on time, and was as described - it's a nice bit of kit too. My only gripe is that the box was a bit mashed, and I do keep my tools stored in original packaging whenever possible as they are easier to store. Not a major problem, but it did take a star off my rating. I ticked the Damaged box below, but that is the box, not the product itself. Otherwise, all is good, and not overpriced like some competitors are I'm happy with my purchase, and the ease of buying”

Helpful Report

Posted 1 month ago

Hello Rodger, Thank you for your review! We’re glad to hear that your item arrived on time and met your expectations. We appreciate your understanding regarding the condition of the box and will certainly take this feedback into account to improve our packaging. It’s great to know you find our pricing competitive and that you’re happy with your purchase overall. Looking forward to serving you again! Best wishes, Team ToolStore UK

Posted 1 month ago

“My order was executed timeously without a hitch.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review! We’re glad to hear your order was executed promptly and smoothly. Your satisfaction is our priority, and we appreciate your support! We look forward to assisting you again in the future. Best wishes, Team ToolStore UK

Posted 1 month ago

“Toolstore UK sell quality products, and they despatch them promptly. I will continue to use them. Sadly, the overall service was let down by their carrier, DPD. They didn't deliver to me at all on the day that they stated that they would. Three hours after the delivery time window closed, they sent me a message saying that my delivery was delayed. I obviously knew that. They delivered to me the next day, but it was one hour after the stated delivery time window ended.”

Helpful Report

Posted 1 month ago

Hello Angus, Thank you for your review! We're delighted to hear that you find our products to be of quality and that your orders are dispatched promptly. We sincerely apologise for the inconvenience you faced with DPD regarding the delivery delays. Your feedback is valuable, and we'll ensure to communicate this to our carrier for improvement. We appreciate your continued support, and we look forward to serving you again soon! Warm regards, Team ToolStore UK

Posted 1 month ago

“Paid for a faster delivery service but that didn’t happen. At least I was updated in advance without having to follow up and was refunded the delivery fee.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback! We're sorry to hear that the faster delivery service didn't go as planned, but we're glad you appreciated the proactive updates and refund. Your experience is important to us, and we strive to improve with every order. Warm regards, Team ToolStore UK

Posted 1 month ago

“THE MAKITA IMPACT DRIVER I BOUGHT WAS A GOOD PRICE, IT ARRIVED ON TIME, THE DRILL WAS WELL PACKAGED, AND I WAS PLEASED TO SEE THAT THE PACKAGING WAS ALL RECYCLABLE.”

Helpful Report

Posted 2 months ago

Hello Jane, Thank you for your wonderful review! We're so glad to hear that you found the Makita impact driver at a good price and appreciated the timely delivery and recyclable packaging. We really value your feedback! Best regards, Team ToolStore UK

Posted 1 month ago

“Everything came on time thankyou”

Helpful Report

Posted 2 months ago

Hello Kevin, Thank you for your review! We're glad to hear that everything arrived on time. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Best wishes, Team ToolStore UK

Posted 2 months ago

“Staff very helpful in resolving payment acceptance Product and delivery good”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback! We're glad to hear that our staff were able to assist you with the payment process and that you were satisfied with the product and delivery. Your input is greatly appreciated, and we hope to see you again soon! Best wishes, Team ToolStore UK

Posted 2 months ago

“The products I needed were competitively priced. Delivery was as promised. Oddly, they didnt stock the dewalt battery that I wanted, so bought that elsewhere”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review! We’re pleased to hear that you found our prices competitive and appreciated the timely delivery. We're sorry we didn't have the DeWalt battery you were looking for, but we hope to serve you better next time. Warm regards, Team ToolStore UK

Posted 2 months ago

“Great service tools were dispatched that day and received next morning, great company”

Helpful Report

Posted 3 months ago

Hello Antonio, Thank you for your review! We're pleased to hear that your tools were dispatched quickly and arrived the next morning. It’s wonderful to know that you had a positive experience with us. Your feedback truly motivates our team, and we look forward to serving you again! Warm regards, Team ToolStore UK

Posted 3 months ago

“Excellent value and service but I have one small gripe. After the item arrived it was wrapped in gift paper as a present. Then an email arrived inviting me to register the item with DeWalt. That required the item to be unpacked in order to obtain the various numbers required. In the event all was in vain because DeWalt made it impossible to complere registration due to their arcane requirements as to how to input the relevant info. You cannot just fill a box with the correct details, You are expected to change the format in some unexplained way so after trying to satisfy the odd requirements umpteed times you give up. So no extended warranty for moi!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We're glad to hear you found value in our service. We appreciate your feedback regarding the DeWalt registration process. It's unfortunate that the registration didn't go as smoothly as it could, we will pass this onto Dewalt for feedback. Thanks again, and we hope to see you back soon! Best regards, Team ToolStore UK

Posted 3 months ago

“Fairly priced with quick dispatch, and good communication from toolstore sales”

Helpful Report

Posted 3 months ago

Hi Mr Smith, Thank you for your positive review! We're delighted to hear that you found our prices fair and appreciated our quick dispatch and communication. Your feedback truly fuels our commitment to providing excellent service! We look forward to having the pleasure of serving you again in the future! Warm regards, Team ToolStore UK

Posted 3 months ago

“Good prices and good customer service. What more do you want?”

Helpful Report

Posted 4 months ago

Hello Jane, Thank you for your great review! We're glad to know that you enjoyed our good prices and customer service. Your satisfaction is what we aim for, and your feedback is much appreciated. We look forward to serving you again in the future! Best wishes, The ToolStore UK Team

Posted 4 months ago

“All went as promised”

Helpful Report

Posted 5 months ago

Hello, Thank you for your kind review! We're glad to hear that everything went as promised and that you had a positive experience we look forward to your next visit! Many thanks, The ToolStore UK Team

Posted 5 months ago

“Very good, delivered quickly. Package was damaged”

Helpful Report

Posted 5 months ago

Hello Michael, Thank you for your review! We're glad to hear that you received your order quickly. We apologize for the inconvenience caused by the damaged package and appreciate your understanding. Your feedback is important to us, and we’ll work on ensuring better packaging in the future. We look forward to serving you again! Many thanks, The ToolStore UK Team

Posted 5 months ago

“Very easy to deal with, tool arrived quickly”

Helpful Report

Posted 5 months ago

Hi Stewart, Thank you for your positive review! We're pleased to hear that you found our service easy to deal with and that your tool arrived quickly. It's always our aim to provide a smooth experience for our customers. We appreciate your feedback and hope to see you again soon! Best wishes, The ToolStore UK Team

Posted 5 months ago

“Good pricing and Delivery”

Helpful Report

Posted 5 months ago

Hi Blaine, Thank you for your review! We’re glad to hear you found our pricing and delivery to be satisfactory. It's our goal to provide great value and service to our customers. We appreciate your support and look forward to your next visit! Best wishes, The ToolStore UK Team

Posted 5 months ago

“Great service. Delivery came on date it was suppost to. Would buy from them again”

Helpful Report

Posted 5 months ago

Hi there, We're so glad to hear that your delivery arrived on time as expected. We look forward to providing you with excellent service again in the future. Best wishes, The ToolStore UK Team

Posted 5 months ago

“This is a present that hasnt been opened yet, but the delivery etc., was all satisfactory with no problems”

Helpful Report

Posted 5 months ago

Hi Veronica, Thank you for your review! We're pleased to hear that you had a satisfactory delivery experience. We hope the recipient loves the present when they finally get to open it! Looking forward to serving you again in the future! Best wishes, The ToolStore UK Team

Posted 5 months ago

“The order was delivered on time and arrived in A1 condition. I didn't get a confirmation e mail after I had placed the order so I wasn't sure if the order had gone through correctly. I am sure I am not the only person having this problem perhaps it is something they should look at.”

Helpful Report

Posted 6 months ago

Dear James, Thank you for your 4-star review! We're glad to hear that your order was delivered on time and arrived in great condition. We are really sorry to hear that you did not receive your order confirmation, and we appreciate your feedback. This could have been a system error or could have fallen into your junk mail, however, we'll certainly look into this to ensure a smoother experience for all our customers. Your support means a lot to us, and we hope to serve you again soon! Best wishes, The ToolStore UK Team

Posted 6 months ago

ToolStore UK is rated 4.9 based on 3,062 reviews