ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.87

4.9 Rating 3,759 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never arrived, due to an issue with the courier DPD.”

Helpful Report

Posted 1 week ago

Hello Richard, We’re sorry your item didn’t arrive due to a DPD issue. We understand how frustrating this can be, we can see that your spoken to our customer service team who contacted DPD in regards to the extra information needed. We would appreciate if you left your review on DPD instead of ours as we did everything we could do and even attempted to resolve this, DPD are the ones who failed to deliver. Again we apologise on behalf of DPD for failing to deliver the item successfully. Kind regards, Team ToolStore UK

Posted 1 week ago

“No pipe that goes into the tap going to have to chop a large piece of the hose so it can be connected, defeats the object of buying a large hosepipe”

Helpful Report

Posted 3 weeks ago

Hello Michael, We’re sorry to hear about the difficulty with the hosepipe connection. We understand how frustrating that can be. Kind regards, Team ToolStore UK

Posted 2 weeks ago

“Only one star because there no zero star sent wrong item two times very poor customer service first time buying and last time”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear you’ve received the wrong item, however when the situation was bought to our attention we resolved this straight away for you and we explained what had happened. Kind regards, Team ToolStore UK

Posted 3 months ago

“It has been a week and a half and I am still not in posession of my saw. Toolstore say DPD have lost it, but this is not my issue. It should be replaced immediately whilst they sort the problem out. I have over £500 tied up in a product that has never been delivered. It was required for a job this weekend. That has now gone and I have lost out. I heard nothing for a week, until I emailed to say I hadn't received it. They were quick to explain it was lost. Now I have requested they send me a new one, they have stopped resdponding (been waiting on an answer since Friday). Not at all impressed with this company. It is now Monday 16.30 and I presume the business will be closed, so I won't be getting an answer today.”

Helpful Report

Posted 4 months ago

Hello Ian, Please accept our apologies on behalf of DPD for the issues you experienced with your delivery. We hope this does not stop you from ordering with us in the future. Regarding the timeline of our communication, we received your first message on Thursday evening and our team responded on Friday. As we do not operate over weekends, there was a brief pause in communication during that time. Our team raised this issue with DPD immediately and advised you of the necessary investigation timeframe. We always strive to provide the best solution for our customers, however, resolutions can sometimes be delayed by a few days while we allow DPD to investigate, as items are occasionally recovered and delivered during this process. To get this resolved for you and avoid further delay, we sent this on a Saturday AM service, which tracking confirms has now been successfully delivered. We hope this resolution restores your faith in our company and demonstrates the care we take in supporting our customers. Kind regards, Team ToolStore UK

Posted 4 months ago

“The advert online said it was a brushless motor but the packaging doesn’t say this.”

Helpful Report

Posted 4 months ago

Hello Joe, We’re sorry for the confusion. I can see our customer service team has contacted you to resolve this. Kind regards, Team ToolStore UK

Posted 4 months ago

“I have not received my item”

Helpful Report

Posted 4 months ago

Hello Joseph, We have emailed you regarding this to provide further information to help clear this up. DPD were unable to deliver to your address so have now delivered to your local pickup shop. Thank you, ToolStore

Posted 4 months ago

“Has of now lstill haven't received any item that I ordered, went to the address were dpd say they delivered which was 3 streets and around 25 businesses away, and was told that no parcel had been delivered and no person with the name chowdry(the person that dpd say took delivery)has ever worked there. So I am now left with no alternative but to cancel my order.”

Helpful Report

Posted 4 months ago

Hello We can see that you have spoken with our customer service team, who have raised an investigation with DPD regarding your delivery. While the delivery location matches your location, we are currently waiting for an update from the courier. We hope to receive more information as soon as possible and will keep you informed. We apologise for the inconvenience. Kind regards, Team ToolStore UK

Posted 4 months ago

“I tool have been broken in 10days”

Helpful Report

Posted 5 months ago

Hello Gagandeep, We’re sorry to hear the tool broke within 10 days. This isn’t up to our standards. We have not had any emails or contact with yourself in regards to this, if you would like to contact our customer service team we'd be happy to help. Thank you for letting us know, and again apologies for the inconvenience. Kind regards, Team ToolStore UK

Posted 5 months ago

“Took 7 days to deliver in a box that in no way offered substatial enough protection.”

Helpful Report

Posted 6 months ago

Hello Matt, We apologise that this was not substantial enough and we have looked into this matter and can confirm that the process did not take as long as you have stated. However, we have since emailed you to discuss the issue directly. We hope you will consider ordering from us again in the future. ToolstoreUK

Posted 5 months ago

“Still waiting for items to be delivered”

Helpful Report

Posted 6 months ago

“The tool box I ordered came broken. The box was one with wheels and adjustable handle. The handle clip that held the mechanism in place came loose and as there was a spring in the mechanism which kept popping the clip off a the mechanism parts with it meaning the handle wouldn’t adjust. I had to duck tape it together within 10 minutes of having it Would buy it”

Helpful Report

Posted 6 months ago

Hello Teddy, We’re very sorry to hear the toolbox arrived damaged and that the handle mechanism isn’t working as it should. This isn’t up to our usual standards. If you still need assistance please reach out, we'll more than happy to help. Thank you for letting us know, and again apologies for the inconvenience. Kind regards, Team ToolStore UK

Posted 6 months ago

“Never got parcel due to being sent back to depot during delivery. Christmas present”

Helpful Report

Posted 7 months ago

Hello Alan, We’re sorry your Christmas present didn’t arrive and was returned to the depot. The reason for this was due to having no house number on the original order and DPD was unable to locate the address. We have contacted you back via email and resolved the issue. We hope you have a lovely Christmas. Thank you, ToolStore UK Kind regards, Team ToolStore UK

Posted 7 months ago

“Not arrived yet, so can’t review it.”

Helpful Report

Posted 7 months ago

Hello, We’re sorry your order hasn’t arrived yet. If you could share your order number or any reference you have, we’ll look into it immediately and update you on the status. Thank you, ToolStore UK Kind regards, Team ToolStore UK

Posted 7 months ago

“Still not received my goods, 1 week after purchase and nothing, no messages when the items will be here 😔😔🤬🤬”

Helpful Report

Posted 9 months ago

Hello Craig, We're sorry to see you have left us a 1 star review and for the delay in receiving your parcel. As advised on both the phone calls with us and via emails, this was an issue within the DPD network. Once you raised with us to ourselves, we looked into this straight away and advised your parcel was on route back to us due to refusal. Since this we have confirmed with you that we have arranged for this to be sent back out to you on a next day service. - Due to arrive tomorrow. If there's anything else we can do to assist please let us know. Thank you Toolstore .

Posted 9 months ago

“Got the item without the original package by DeWalt, packed in tool store package. No original packaging inside. Missing items such as L key to remove the wheel and level adjuster that usually comes with the tool.”

Helpful Report

Posted 10 months ago

Hello, We have emailed you on where to locate the L key on your item, we hope this helps. In regards to the packaging I have explained this via email, we hope you understand why we do this to make it more affordable for our customers. If you have anymore concerns please do not hesitate to get in contact via email / phone. We want our customers to receive the best experience with us. We look forward to serving you again in the future! Warm regards, Team ToolStore UK

Posted 10 months ago

“Ordered late Wednesday night. Expected delivery Friday as they offered next day delivery. I ordered late so assumed friday. Received no confirmation email after purchase . Heard nothing by Monday so I called them to ask when I could expect delivery . Was told there had been an error and it hadn't been sent . Was then told Tuesday. Eventually turned up Thursday!!! No communication from the company until I actually rang to see what was happening. Product was cheaper but that didn't make up for late delivery which my customer suffered as I couldn't complete the job until the new tool turned up. Extremely frustrating . Oh and was told they would send an email explaining what happened but nothing sent.”

Helpful Report

Posted 11 months ago

Hello Andrew, We truly apologise for the delivery issues you've encountered. It's understandable how frustrating it must have been for you. We strive to provide clear communication and timely deliveries. We have emailed you in regards to this review, your first point of contact was 12th August which we responded to and have been in consistent communication. We can see this was received yesterday Wednesday 13th august which we advised this would be. Warm regards, Team ToolStore UK

Posted 11 months ago

“PAID £245 FOR 2 PIECE MAKITA IMPACT DRIVER AND DRILL. STILL NOT RECEIVED THESE ITEM'S AS THE DPD COURIER MISPLACED OR HAS STOLEN THE PARCEL. LONG STORY SHORT I STILL HAVE NOT RECEIVED THE ITEMS. AND CUSTOMER SERVICE IS A BIT DISTURBING AS NOT RESOLVED YET. ??????????”

Helpful Report

Posted 1 year ago

Hello Conrad, We are sorry to hear about the issues you’ve experienced with your order and the unfortunate situation with the courier. We completely understand how frustrating this must be, and we want to assure you that we are here to help resolve this matter. I can see our customer service team have been consistent and kept yourself in the loop at every stage. Please bear with us as we work with DPD to track your parcel, as stated in emails this can take up to 6 days. Our team have also emailed about filling out a form which will need to be sent back to DPD. As we use a third party to deliver we have to go through the correct procedure and gather all the information first. We understand your frustration int he matter, but as you can appreciate that parcel may still turn up at your property. If after the 6 days there's not a resolution, we will be able to refund the money paid. Thank you for your understanding in this matter. Warm regards, Team ToolStore UK

Posted 1 year ago

“Faulty tool wanting to be returned. Customer service have asked for videos instead of just accepting the return .”

Helpful Report

Posted 1 year ago

Good Morning, We are extremely sorry that you have received a faulty item, we understand your frustration regarding the return process. Our policy is in place to ensure efficient handling of returns, and we aim to resolve any issues quickly. In order for us to get this resolved for you as quickly and effectively as possible, we kindly ask for a video to demonstrate the fault. We do have internal teams that can look at the video of the fault and attempt to resolve the issue with trouble shooting steps or technical assistance. Receiving a video is the first step to getting this resolved for you and once received we can look to getting this resolved as soon as possible. Apologies again for any inconvenience caused. Warm regards, Toolstore UK. If there’s anything else we can assist you with, please feel free to reach out. Warm regards, Team ToolStore UK

Posted 1 year ago

“When I ordered this item it stated it was in stock and would be delivered in 5 days time. After the five days I phoned to find out where my order was only to be told they had no stock and were expecting an estimated delivery the following week. I am still waiting for my order with no idea when I will receive it.”

Helpful Report

Posted 1 year ago

Good Morning, We are very sorry for the delay with your order. From looking into this on our system, its appears that multiple customer were ordering this at the same time, so the system didn't have enough time for the stock feed to update and this resulted in more sold than we physically had. I can see that the new stock is due to us on the 06/06, so your order will be dispatch on this day, however, if you do need to speak with us about anything in the meantime, please get in touch on 03330 043 777

Posted 1 year ago

“Ordered Thursday for next day delivery . Parcel held at Dpd area depot Constant updates stating Your parcel as been delayed due to an unexpected issue. Unable to contact Dpd or Tool store. Lost two days work. Parcel delivered Monday afternoon. Will i use Tool Store again. Doubtful.”

Helpful Report

Posted 1 year ago

Good Morning David, Thank you for your review and once again we are sorry for any inconvenience caused by the delivery issues. As explained via live chat, we sent the goods out on the 08/05, and the delay occurred within the courier network. As much as we try to avoid any delays, once the goods leave us, there can be instances outside of our control that occur in the depots or out on the road, but we have raised this with our account manager for review. We are closed at weekends, so we picked up your message when back in the office yesterday morning, where we responded and issued a credit for the next day service you paid for. We do hope you try us again in the future, and we can show you that this is not the usual service received from us. Kind regards, ToolStore UK Customer Services

Posted 1 year ago

ToolStore UK is rated 4.9 based on 3,759 reviews