ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 1,798 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 1,798 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order did not arrive. I was at home all the time, but the order did not arrive, after which I received a message - it was not possible to deliver, we immediately return it to the sender. Please sort it out and send my order”

Helpful Report

Posted 6 days ago

“Photo showed wrong kit and I ordered it. Now I have a kit I don’t need . Please adjust your photos I wanted what’s in photo - fixing brackets not stacking brackets”

Helpful Report

Posted 2 weeks ago

“Even though I didn’t consent to marketing I am now being spammed , they have lost a customer”

Helpful Report

Posted 1 month ago

Dear Customer, Thank your for taking the time to leave this review, we do read all comments and we try to take any feedback on board where applicable. We have checked the details of your order and you checked out as a guest and didn't register for an account with us, so you should not be receiving any marketing emails from us. Is it possible that you are referring to the requests to leave a review based on your experience? This is separate from marketing emails and they are sent automatically to anybody that provides an email address when they place their order with us. I have included a copy of our privacy policy here for your reference which informs customers that we may use your information to gather feedback to help us improve our service. https://www.toolstoreuk.co.uk/information/9-privacy-policy. If you do believe you have received marketing emails from us in error, could we kindly ask that you send examples to our customer services team so that we can look into this for you? customerservices@toolstoreuk.co.uk is our email address. Kind Regards

Posted 1 month ago

“hi there i,ve tried to email yourselves and the delivery company to try to find out why i haven,t received this item but with no reply. the delivery company said it was delivered and left on a neighbours doorstep.no such parcel has been seen the delivery driver sent a pic of the doorstep but there doesn,t appear to be a parcel there. i would appreciate some correspondence regarding what can be done about this matter. regards shaun rollings.”

Helpful Report

Posted 3 months ago

Dear Shaun, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where we can. This review was the first time we were made aware of this issue unfortunately, but our customer services team have reached out to you and we are working to resolve this matter with you at the moment. Thank you for choosing ToolStoreUK.

Posted 2 months ago

“I haven’t received my order and I haven’t received any correspondence or updates since placing an order. When I asked for a refund and to cancel the order it was ignored and dismissed. Will not be purchasing anything again from this company.”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you for taking the time to leave this review. You contacted us via email on the 30th August to chase up your order and we replied to you the same day. Since then, there have been various emails back and forth with our customer services team. As explained, the item you have ordered from us is marked as a 'direct' product meaning it is shipped directly from the manufacturer, and our website does clearly explain that these items have a longer than usual lead time. We confirmed to you yesterday that your item has been shipped and will arrive in the next 1-2 working days. We would never ignore any communications from a customer and we can see that all of your emails received a reply from us within our opening hours, so we are confused about your comments saying you haven't received any correspondence from us, unfortunately. A member of our team has tried to call you this afternoon and we will also follow up on an email.

Posted 8 months ago

“I order 2 vacuums on a 2 day lead in. I contacted you after 3 days because they hadn't arrived. I was then informed that the supplier had no stock until October. I needed the vacuums then. Why was the lead in falsely advertised? Why did it take me to call to find out they weren't in stock? On the basis of the above, I will not be using tool store uk again”

Helpful Report

Posted 8 months ago

Dear Michael, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have emailed you this afternoon regarding this matter, but we just wanted to respond to the comments about the delivery time. We are sorry for any inconvenience this may have caused you. The product you ordered from us is sent directly from our supplier and is advertised on our website as falling outside of our standard delivery times. On this occasion, our supplier was regrettably out of stock which meant the lead time was indeed longer than usual, but the product is not advertised as being available on a 2 day lead time as it is shipped from the manufacturer so falls under their delivery timeframes. Once again we are sorry for any inconvenience this may have caused, and thank you for the feedback.

Posted 8 months ago

“Not as it should missing something that that advert said no 240v adapter”

Helpful Report

Posted 8 months ago

Dear Austin, Thank you for taking the time to leave this review, and we are sorry that you were not 100% happy with your order. I understand that a member of our customer services team has already discussed this with you last week and confirmed that unfortunately, Makita advised us that the item is not supplied with the AC adaptor as standard and these are listed as an optional extra in the user manual. We have since amended our website accordingly to reflect this as we were not aware of this, and our customer services team member has discussed your options with you regarding this matter. Thank you again for your feedback, we do read all comments and we try to take any feedback on board where we can.

Posted 8 months ago

“sent me wrong size and ordered for next day delivery and came 4 days after ordering. box was also damaged”

Helpful Report

Posted 8 months ago

Dear Freddie, Thank you for taking the time to leave this review, we do read all feedback and we try to take your comments on board to improve our service. Our customer services team have already reached out to you via email regarding this review, as you say that we sent you the wrong size but the tool belt you purchased is only available in one size. You also mention that the goods arrived 4 days late, but we did speak to you about this at the time because you placed your order after our business closed on Friday and you had paid for a Saturday service. Therefore your order was processed on the Monday when we re-opened and the goods were sent on a next day service, and we refunded you for the premium delivery charge that you paid. This was all discussed and agreed via email at the point of us processing your order. Thank you again for the feedback, and for choosing ToolStoreUK.

Posted 6 months ago

“Morning, Order Nbr. TSUK223309 was delivered on time, however the essential tools for the safe operation of the product is missing. There should be a spanner and hex key to tighten the Dewalt DCS565N Brushless 165 mm Circular Saw should the blade come loose, which it did. This happened when the 18v battery was low and the saw jammed, the saw blade came loose. This is a safety hazard. This product should be supplied with those essentials to keep it operational and safe. I await to hear from you. Regards, HaiSan”

Helpful Report

Posted 8 months ago

Dear HaiSan, Thank you for taking the time to leave this review. We will always aim to resolve any issues for customers as soon as we are made aware of them, but unfortunately this is the first contact you have made with us regarding this matter and the order was placed almost two weeks ago. We can only rectify issues if we are aware of them. Our customer services team can be contacted on customerservices@toolstoreuk.co.uk or on the 'contact us' page on the website. One of our team members will email you this afternoon and we will look into this for you as requested, and we are sorry for any inconvenience this may have caused you. Thank you for choosing ToolStoreUK for your recent order.

Posted 8 months ago

“Still not delivered”

Helpful Report

Posted 9 months ago

Dear Gintautas, Thank you for taking the time to leave this review. DPD made multiple attempts to deliver this parcel to the address provided to us but unfortunately they were unsuccessful and there was no response to their requests for further information. For this reason, the goods were returned back to us and a refund was processed for you. We emailed you to confirm once this had been processed. Thank you again for your feedback - we do read all reviews and we try to take any feedback on board where applicable.

Posted 9 months ago

“Received a defective generator. From the moment I contacted ToolStoreUK I felt their customer service was inadequate. The onus was put back on me to sort problem with the supplier. Problem was sorted by Stephills but no further communication from ToolStoreUK. Will never by another product from ToolStoreUK and would not recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear Tristan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Firstly, we are sorry for the issues regarding this order and that you felt our customer service was inadequate. Where a customer reports an issue or fault with an item, we usually need to inspect the goods in the first instance in order to determine the nature of the fault as detailed in our terms and conditions. Due to the type of product that you had ordered from us, unfortunately this needed to be inspected by the manufacturer as we have no facilities on site to complete an inspection in house. I understand that this matter was resolved within a few days of the issue being reported to us. Thank you again for taking the time to leave a review, we do genuinely read all reviews and it is always our intention to resolve issues with our customers as soon as possible. We are sorry that you were disappointed on this occasion, that is never our intended outcome.

Posted 10 months ago

“Need to send my item back. Where am I supposed to send it to. Respond!!!”

Helpful Report

Posted 1 year ago

Dear Will, Thank you for the review. As discussed on the phone, we sent you the returns information and DPD label on the 16/03, both by email. We re-sent them again yesterday, so you should be able to get the goods dropped at your nearest DPD drop off point for return back to us. If you have any further issues, please do not hesitate to get in touch on 03330043777.

Posted 1 year ago

“I'm still waiting for my Makita tool boxes, We left a note on our front door for the courier to put the parcel over our double wooden gates, for some reason they didn't. I'm sorry but I work full time”

Helpful Report

Posted 1 year ago

Good afternoon Paul, Thank you for the review. We emailed you on the 28/02 to advise that the delivery was on its way back after 2 failed delivery attempts. We credited the value back to your payment method that day. The only instance that DPD can leave a parcel in a safe place, is if it is requested via the app or with the tracking emailed. You can also choose to change the delivery address to any address of your choice, or even a drop shop if its not convenient to be delivered when DPD have stated. We do still have stock available if you wish to re-order, and we hope that this will not deter you from purchasing with us again in future Kind regards

Posted 1 year ago

“Didn't havevin stock , waited for a week to be delivered, then they cancelled my order.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Unfortunately the item that you ordered from us was the last one we were showing in stock, and our team couldn't locate it when we were preparing your order for dispatch, meaning we had to regrettably cancel the order and issue you with a full refund. As the order was placed on Boxing Day which is a bank holiday, we were only able to notify you of this on the 28th when we re-opened, as we were closed for the Christmas break. We are genuinely sorry for any inconvenience caused, we notified you as soon as we were aware of the issue when our team was back in the building.

Posted 1 year ago

“I purchased a Dewalt Impact driver as a gift for Xmas - it was delivered on time but wrapped in bubble wrap and in an unmarked plain box. If I give this as a gift then no one knows if it was a genuine purchase. Very disappointed with this situation.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for taking the time to leave this review. All products that we sell are brand new and sourced directly from the manufacturer, so you can be confident that the item is genuine. In order to keep costs down for customers, we occasionally buy larger kits from Dewalt and sell the components separately (with permission from them), so this means that some items are not supplied in branded packaging as they are broken down from a larger set. When this is the case, we always annotate this on our website so the customer can make an informed decision before they place their order. Thank you again for the review and for placing your order with ToolStoreUK.

Posted 1 year ago

“Horrible, scam seller. Sold me a fake tool”

Helpful Report

Posted 1 year ago

Dear Andrei Thank you for taking the time to leave this review. We contacted you by email last week to ask for more information about this issue but unfortunately we haven't had any reply from you so we need more information about this in order to help or advise you further. We look forward to hearing from you so that we can try to get this resolved.

Posted 1 year ago

“Very poor delivery arrangements….parcel sent to a pick-up point 3 miles from my home rather than home address.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. Our courier DPD gives customers various options with their parcel such as leave with a neighbour, leave in a safe place or have goods delivered to pick-up shops and usually the changes need to be made by the customer using their tracking email or via the DPD app. Thank you for choosing ToolStoreUK for your recent purchase.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 1,798 reviews