ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,374 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was advertised with free delivery but was charged £12.00 Also i never received any tracking details until i asked for them.”

Helpful Report

Posted 5 days ago

Hi Keith, Thank you for your feedback. We’re sorry for the delivery charge and the delay in sending tracking details. We’ll look into why the free delivery advertised wasn’t applied and ensure tracking information is shared promptly in future orders. Kind regards, Team ToolStore UK

Posted 4 days ago

“The product was correct and as described, but I was a little taken aback with the total lack of official packaging, the item just turned up in a plain cardboard box, this tool is a xmas present for my son and I somehow expected it to turn up in a Makita box.”

Helpful Report

Posted 2 months ago

Hello Keith, Thank you for your review. We’re glad the product met the description, and we apologise for the lack of official packaging. We understand how important it is for gifts. However we do advise on our website that items may be supplied in unbranded packaging. We appreciate your feedback and will keep working to improve our packaging where possible. Warm regards, Team ToolStore UK

Posted 2 months ago

“the BESSEY poles and attachments are seriously good! there is one major problem however, ToolStore UK are completely out of stock, and i have been trying for nearly 2 weeks to see if they have come back into stock without luck, poor show!!! so 5 stars for the product, -2 for poor stock handling”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for highlighting the quality of the BESSEY poles and attachments! We appreciate your feedback regarding stock availability, and we apologise for the inconvenience you've experienced. We’re actively working to restock and ensure that our inventory meets the demands of our valued customers. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team ToolStore UK

Posted 3 months ago

“Item ordered was delivered on time and does work but was just in bubble wrap rather than a matika branded box. Found this odd and wondered if I received an ex display item rather than new which is what I thought I'd paid for.”

Helpful Report

Posted 3 months ago

Hello ., Thank you for your feedback. We're pleased to hear that your item arrived on time and functions well. We understand your concerns regarding the packaging and apologise for any confusion it caused. We bulk buy our items and break them down so we can offer the best price for our customers meaning sometimes they do come in our own branded packing which this item does state on our website 'This item may be supplied in unbranded packaging' hope this helps! If you have any further questions or need assistance, please feel free to reach out. Warm regards, Team ToolStore UK

Posted 3 months ago

“Item delivered quickly which was great. Item left in front of cat flap and not in designated safe place - not great.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your review. We're glad to hear that your item was delivered quickly, but we apologise for it not being left in the designated safe spot as per your instructions. Your feedback will be passed onto DPD. If there is anything else that we can do, please let us know. Warm regards, Team ToolStore UK

Posted 3 months ago

“Great choice of tools and accessories, all at great prices. Spent an hour browsing then filled my basket with goods in excess of £55 expecting free delivery as advertised. Reached the final checkout stage to find a £10.49+VAT addition for delivery? On further investigation it appears free delivery from ToolStore is only possible if you live in England or Wales. My home is 260 miles north of the Wigan store in Argyll and 100 miles closer than Penzance in Cornwall, England. I did place my order and our local DPD / DHL driver John delivered my parcel, well packaged, a few days later. I will not be placing any furthers orders with ToolStore until the misleading free "UK" delivery is removed, or, includes postcodes north of the border.”

Helpful Report

Posted 3 months ago

Good morning Gary, Thank you for your review. We sincerely apologise that you found our delivery options to be unclear. We strive to make our delivery charges as transparent as possible on our website, both through a dedicated delivery information page and during the checkout process before you finalize your order. Unfortunately, we are unable to list every postcode on our main page due to the extensive number of exceptions. To address this, we use an asterisk next to the 'Free UK delivery' button at the top of our website to indicate that specific criteria apply. We use DPD as our sole courier, and their service charges are determined by postcode. Your postcode, specifically, is classified as a Highlands area, which incurs a premium charge from DPD. Their carriage criteria are based on factors such as distance, weight, and value. We do not profit from these carriage charges, and due to our competitive pricing and tight margins, we are unable to absorb these specific costs without incurring losses. We are always looking at alternative courier options, but for now and due to the cost of the products we sell, the traceability and insurance we receive from DPD is second to none. We hope to be able to do business with you again in the future. Kind regards TSUK

Posted 3 months ago

“Fitst time custmer. Happy with service and speedy delivery. DGL”

Helpful Report

Posted 5 months ago

Hello David, Thank you for your review! We're pleased to hear that you were happy with our service and the speedy delivery. Your satisfaction is important to us, and we appreciate you choosing us for your first purchase. Looking forward to serving you again! Best wishes, Team ToolStore UK

Posted 5 months ago

“Item was delivered promptly, was well packaged. Hose connection leaked ,but made a simple repair.”

Helpful Report

Posted 6 months ago

Hello ian, Thank you for your review! We’re pleased to hear that your item was delivered promptly and well packaged. We're sorry to learn about the hose connection leak but are glad you were able to make a repair. Your feedback is important to us and helps us improve. Best wishes, Team ToolStore UK

Posted 6 months ago

“Paid for next day delivery but didn't arrive until four later.”

Helpful Report

Posted 7 months ago

Hello Alistair, Thank you for your feedback regarding your delivery experience. We sincerely apologise for the inconvenience caused by the delay in receiving your order despite paying for next day delivery. We appreciate your understanding and hope to serve you better next time! Warm regards, Team ToolStore UK

Posted 7 months ago

“Arrived earlier than expected. A little disappointed with the package as there were 3 areas of damage to the box.”

Helpful Report

Posted 8 months ago

Hello Angela, Thank you for your feedback! We're pleased to hear that your order arrived earlier than expected. However, we're sorry to learn about the damage to the packaging. We strive to ensure that all products are delivered in excellent condition, and your comments will help us improve. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, The ToolStore UK Team

Posted 8 months ago

“Delivered my hose lock 50 m hosepipe easy to finish off and connect to outside tap pleased so far👍”

Helpful Report

Posted 9 months ago

Hello Philip, Thank you for your ! We're happy to hear that your hosepipe was delivered smoothly and that you found it easy to connect to your outside tap. It's great to know you're pleased so far! Best regards, The ToolStore UK Team

Posted 9 months ago

“I have not used the product yet but it appears to be sound and in its original box. The DPD driver who delivered the product was a cretinous moron. Despite being left instructions to leave product on a small porch at my front door He dumped the product, a box weighing 17.5 kgs on a 77 yr old neighbour who has suffered two heart attacks in the past year. He had no authority to leave this delivery with a neighbour. The product as far as I can tell is fine the delivery was not.”

Helpful Report

Posted 1 year ago

Dear Brendan, Thank you for taking the time to leave a review. We truly appreciate your feedback and make an effort to consider all comments to improve our service. Regarding your experience with DPD's delivery service, they offer a variety of delivery options for customers. For instance, you can choose to have your parcel delivered to a pickup shop, left with a neighbour, or placed in a safe location if you are not going to be home. These options can be authorised through your tracking email or the DPD app. The option to leave the parcel with a neighbour is a standard feature provided by most couriers if the recipient is unavailable. While the neighbour isn't required to accept the parcel, DPD is permitted to attempt delivery to them when the recipient is not at home, as stated in our terms and conditions. Thank you again for sharing your experience. We appreciate you have stated there are no issues with the product, but should you need any further assistance from us, please don’t hesitate to reach out.

Posted 1 year ago

“Positive: - Superfast next day free delivery on my order. - Safe packaging. - Official Makita dealer. Negative: - One of 4 items - 18V battery arrived functional but damaged body. Two defects probably caused by dropping the item. Also multiple scratches. Could not been damaged during shipping because package had plenty of wraps. - The ToolStore UK site does not tell you when it logs you out. I started browsing the site being logged in. By the time I paid for my order I was loggged out, therefore no history of my order in the account, moreover, no invoice available to extend Makita 3yrs warranty. - Beware of the prices. For some items you may get a very good deal, other items price is way higher than market average.”

Helpful Report

Posted 1 year ago

Dear Vit, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our superfast next-day delivery and safe packaging, as well as being an official Makita dealer. We genuinely regret to learn about the condition of the battery upon arrival. It’s always our priority to ensure that products reach you in perfect condition, and we appreciate your feedback regarding the packaging. Our customer services department are always on hand to assist you with any issues but we cannot find any calls or emails from you relating to this order. We would kindly request that you contact us on customerservices@toolstoreuk.co.uk so that we can look into this further for you. Thank you again for your feedback - we look forward to hearing from you so that we can assist you further.

Posted 1 year ago

“Prompt service, but disappointing to find the Makita set cheaper elsewhere.”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All of our pricing is available on our website for a customer to view before placing an order with us. We do try to be as transparent as possible to allow customers to make an informed decision before they choose to make a purchase, so we are sorry if you managed to find this item cheaper elsewhere after you had already receive the goods. Online pricing is very competitive, and we do continuously monitor our prices to ensure that we are offering the best value for customers, however occasionally other suppliers may have deals on etc. in the same way that we also offer different deals on our website. The online marketplace moves very quickly, so customers are always welcome to shop around. Thank you again for taking the time to leave us a review of our service.

Posted 1 year ago

“It’s okay. Very convenient, good run time on a 4ah battery. However the build quality seems below what I would expect from dewalt especially as not that cheap. The hinge is plastic and wobbles, why not make of metal. The design means it is not very balanced in weight unlike petrol variants with motor behind hand. The result is it is very hard on the shoulders and arms, and I am no weakling. I was also expecting that you could run in a short mode but no option for that.”

Helpful Report

Posted 1 year ago

Dear Bryan, Thank you so much for taking the time to leave this review. We believe this review should have been listed under 'product reviews' rather than service reviews, as service reviews are usually meant for rating your overall experience with us when placing your order. We hope that the service you received from us was excellent, and we would like to thank you for placing your order with us. We look forward to hearing from you again in the near future.

Posted 1 year ago

“I went I bought 4or5 items I exchanged the usual why has a routine vist to a hardware store have to be commented on? People do have other more important things to do”

Helpful Report

Posted 1 year ago

Dear George, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback board where possible. You placed an order with us earlier this month for a belt sander and some sanding belts, and we shipped the order via DPD, so we are not sure if you have reviewed the wrong company here perhaps as you didn't visit us in store, the order was placed via our website. In any case George, thank you for shopping with us. We hope that you are happy with your items, and we look forward to assisting you again in the near future!

Posted 1 year ago

“Service and support from Toolstore very good, DPD a disaster.”

Helpful Report

Posted 1 year ago

Dear Brendan Thank you for leaving us a 5 star review. We are sorry to hear that there was an issue with your delivery on your purchase. Our customer services team are always happy to assist where required, now or with any future purchase. They can be contacted on the details below. We hope to get the opportunity to assist you again in the future. Email: customerservices@toolstoreuk.co.uk

Posted 1 year ago

“Bought a dewalt nail gun a few days ago and went to recently use but had noticed that two screws are missing from the back. This didn't affect the operation of the tool but just didn't expect this.”

Helpful Report

Posted 2 years ago

Dear Ashley, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. Our customer services team emailed you on the 12th February but we haven't heard back from you unfortunately, so hopefully this issue is now resolved. If you do need any further support from us, please reply to the email or contact us on 03330 043 777. Thank you for choosing ToolStoreUK.

Posted 1 year ago

“Organised company although issue with vacuum hose advertised as 2m long when in fact is 1m long and stretches to only 1.3m. Sent pics showing and await response”

Helpful Report

Posted 2 years ago

Dear Terry, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. I understand that our customer services department are dealing with your issue which was a manufacturing defect, so the matter will be resolved once the new hose arrives. It is always our intention to deal with issues promptly for our valued customers, so thank you for your understanding and patience while we are resolving this issue for you. Thank you again for choosing ToolStoreUK.

Posted 2 years ago

“Take to long to deliver items”

Helpful Report

Posted 2 years ago

Dear Wayne, Thank you for taking the time to leave your feedback, we do read all comments and we try to take any feedback on board where possible. Our delivery terms are clearly listed on our website here - https://www.toolstoreuk.co.uk/information/86-delivery-info - and we do advise customers that any orders placed outside of our business hours would be processed on the next working day, and delivered the following day. As your order was placed on Friday evening after we had closed, it was processed on Monday when we re-opened and delivered on Tuesday which is what we would expect, as per our delivery terms. Thank you again for taking the time to leave this review, we hope to hear from you again in the future.

Posted 2 years ago

ToolStore UK is rated 4.9 based on 3,374 reviews