ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,770 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seem like an ok company and were easy to contact but they use DPD who are the worst delivery company and the tool never arrived.”

Helpful Report

Posted 1 month ago

Hello David, We apologise about this, I can see this has now been resolved with one of our customer service team members. We hope to see you in the future. Kind regards, ToolStore.

Posted 1 month ago

“We ordered the hose and it was just what we wanted and then I had to phone as there were no parts in the package . I was told that they were inside the hose pipe , so we had to unroll 50 metres of hose pipe on the driveway to find them .it was hard work at 86 and we were not impressed because to keep the parts safe the hose near the end was twisted and it was an effort to find them. Not impressed”

Helpful Report

Posted 2 months ago

Good Morning James, Thank you for your review, we apologise for any frustration caused by the accessory kit being packed within the reel. As discussed during your call with our customer service team, the items are supplied to us this way; we do not pack them internally. Shipping accessories within the reel is the most secure method to ensure they are not lost during transit from the supplier to your delivery address. If you would like to discuss this further, please feel free to call us. Best regards, ToolstoreUK.

Posted 2 months ago

“No problem with the product, but delivery was abysmal. When ordering, it stated delivery was in 2 days, which I could accept by changing an appointment from day 2 to day 1. Without any communication the package delivery came on day 1 when I was at the appointment. So it was left at a shop half a mile away that was not even on a bus route. I'm a 94 year old widower now without a car. So collecting such a large box on foot put me in a very difficult situation. Delivery within 24 hours is considered a triumph, but a total lack of communication or consultation with customers is very much NOT a triumph. Transactions are now all about speed. Customers personal requirements are neglected. I will order nothing from ToolStore again because of their delivery service.”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear about the delivery issue and the lack of communication, however you should have received updates via email/texts. Following this we have called and sent an email to you from our customer service team. Thank you for bringing this to our attention. We value your feedback and will use it to improve our delivery communications. We're pleased that there are no issues with the item itself. Kind regards, Team ToolStore UK

Posted 2 months ago

“Never received an invoice for my purchase. So I am unable to register the warranty.”

Helpful Report

Posted 4 months ago

Good Afternoon Simon, We are sorry to hear that you did not receive your invoice. We do enclose the invoice with the item and our system sends this automatically when the order is received, so we will look into this. If you ever need to get in touch with us we are available via telephone or email and are always more than happy to help. I have however emailed your invoice over to you so that you can register the warranty. Thank you, ToolstoreUK

Posted 3 months ago

“Delivered late, being rural should not be an excuse for poor service, usually told it’s the couriers fault.”

Helpful Report

Posted 8 months ago

Hello Norman, Thank you for the review, we are sorry you are unhappy with the delivery service. We can see you placed your order on Thursday 6.11.25 at 16:31, (our delivery cut off is 16:00) on a 2-3 day delivery service, and this arrived with you on Saturday 8.11.25. Your order was picked and dispatched the day after you placed the order and delivered the following day. We have emailed you to get some further clarification on the issue raised so please do get back as our priority is that all customers are happy with the service received by us. Warm regards, ToolstoreUK.

Posted 8 months ago

“Returns information and supply are not good enough.”

Helpful Report

Posted 9 months ago

Hello Ken, We appreciate your feedback and are sorry to hear that you've found our returns information and supply not good enough. Please contact our customer service team, we have not had any form of contact from yourself in regards to this, so we are struggling to understand your feedback you have left us. If you would like to contact us to discuss this further we're happy to assist. Warm regards, Team ToolStore UK

Posted 9 months ago

“Received in good time. Not happy about DPD letting themselves into our garden to drop package after we’d specifically said to leave with neighbour as we would not be in overnight to receive item. I raised this with tool store and they were not helpful in assuring this would not happen again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery service and the entry into your garden. I can see a member of our customer service has emailed apologising on behalf of DPD, please ensure we do our upmost to make sure our customers are happy fropm start to finish. Your feedback has been noted, and we will work closely with our courier to ensure better communication and adherence to delivery instructions in the future. Thank you for your understanding. Warm regards, Team ToolStore UK

Posted 1 year ago

“2 off the 4 x tins of paint had the lids loose so paint was coming out of the bottom the box / plastic bags they were delivered in. Will go to store to buy next time”

Helpful Report

Posted 1 year ago

Hello Andrew, We sincerely apologise for the issues you've encountered with the paint tins. However we don't supply paint, I think you may have got mixed up with another store. I can see you have placed an order with us recently but for Hozelock products. Kind regards, Team ToolStore UK

Posted 1 year ago

“Paid extra for next day delivery (11.02.25) e mails all week saying DPD were sorry they missed me, no delivery van had been near my house (CCTV). E mail Friday saying I could collect the package from my local Post Office on Saturday 15.02.25, 10 min's later another e mail saying the package was available to collect 14.02.25 I now have the package. The dust extractor is a fantastic bit of kit, however, your chosen delivery agents are a set of clowns, utterly useless.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave your feedback. We truly value your input and take all comments into consideration to continuously improve our service. We have reviewed the tracking history for your parcel, and it appears that on February 11th, DPD requested additional directions from you, as the driver was unable to locate your property. Unfortunately, despite two further delivery attempts on February 12th and 13th, the driver was still unable to find your address. As a result, the parcel was redirected to a nearby pickup shop, which is standard procedure when a delivery cannot be completed. We apologize for any inconvenience this may have caused. DPD sends tracking emails to all customers, providing the option to offer specific instructions for the driver or even upload images of your property to help with delivery. Thank you again for your review, and we’re pleased to hear you’re happy with the items. If you need further assistance, please don’t hesitate to reach out.

Posted 1 year ago

“Unboxed battery”

Helpful Report

Posted 1 year ago

Dear Panicos, Thank you for sharing your feedback. We apologize for any confusion caused regarding the battery not being supplied in a box. As a power tool wholesaler, we often purchase larger kits in bulk and split them down to offer our customers the best possible prices. In these instances, the item may not be supplied in its branded packaging. We do our best to communicate this on our website to ensure customers are aware when this occurs. We truly appreciate your understanding, and please feel free to reach out if you have any further questions or concerns.

Posted 1 year ago

“Didn’t get delivered when it was supposed to”

Helpful Report

Posted 1 year ago

Dear Scott, Our customer services team have reached out to you to discuss this review but we haven't heard back from you, unfortunately. The item you purchased from us is shipped directly from the manufacturer as per the description on our website and your order confirmation, so this does not fall under our standard delivery terms regrettably. We do try to be as transparent as possible on our website to ensure that our customers have enough information before placing an order with us, and this information was available at the point of purchase. Thank you again for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. On this occasion, the order was fulfilled correctly from what we can see.

Posted 1 year ago

“Wont price match other retail competitors, rolling xxl toughbuilt bag some £20/£30 more expensive”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you for taking the time to leave this review, we do read all reviews and we try to take any feedback on board where possible. We just wanted to respond to your comments about us not price matching other retailers. We will always consider price matching where we can but this does depend on a number of factors including (but not limited to) our cost price at the time of the enquiry, any deals that are on offer at the time, our sales history on the item in question and also our stock availability. For example, we would be unable to match a price if it means we would be making a loss on the item as this is simply not feasible. The item you are referring to is one of our current best selling lines and we currently have stock available compared to some other online retailers. We are competitively priced on all of the Toughbuilt rolling bags at the moment. Thank you again for taking the time to leave this feedback Gary.

Posted 1 year ago

“When the sawhorses arrived the packaging was visibly damaged and I could tell it had been opened before and resealed. One of the material rests was slightly bent on one of the sawhorses but I managed to straighten it.”

Helpful Report

Posted 1 year ago

Dear Customer Our customer services team have reached out to you by email, after seeing your review, and we believe this issue has now been rectified.

Posted 1 year ago

“Disappointing. Placed order for a new Dewalt Battery and after 3 failed attempts (apparently couldn’t find my address…….funny everyone else seems to manage it!) had to have it redirected to the local post office for collection (after paying for delivery) and the thing looked like it had been run over when I collected it.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We are sorry that your item didn't arrive in pristine condition. This is certainly not what we would expect to happen as our courier Partner DPD usually offers the best service. DPD has a service called 'can't wait' whereby they will deliver goods to a local pickup shop if the original delivery fails for any reason. This allows customers to still receive their goods in a timely manner. We can see that DPD were struggling to locate your property so the driver dropped the goods off at the local Post Office. Our customer services team have reached out to you via email as this review was the first time we were made aware of the issue. We are always on hand if customers have any issues and we will of course assist you where we can. Thank you again for the feedback - we do appreciate our customers taking the time to rate our service.

Posted 1 year ago

“Good product but paid for next day delivery and did not get it until next day afternoon. How about a refund?????????? The driver we were messaged as absent when we weren't either notified nor absent. he just did not attempt actual delivery. DPD are notorious for this problem in this area”

Helpful Report

Posted 2 years ago

Dear David, Thank you for taking the time to leave this review. We understand that you have already discussed this review with our customer services department and resolved your issue, but we wanted to reply on here also. Although the DPD tracking shows that the driver did make an attempt to deliver to you, this was unsuccessful and the driver noted that nobody was home to accept the delivery. The delivery was then made successfully on the next working day. We understand that the driver made an error on the first delivery attempt, unfortunately. We have already discussed this with you in more detail David, but we just wanted to thank you again for your feedback as we do read all comments and we try to take any feedback on board where possible.

Posted 1 year ago

“Very bad on Delivery ( paid for it. ).. Dpd (their associate) delivered my parcel ( to the collection point) miles away.. that's why asked for refund..”

Helpful Report

Posted 2 years ago

Dear Neculai, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Our courier partner DPD has many different delivery options that customers can utilise in order to ensure that they receive their goods, and one of these options involves goods being delivered to a pickup shop if the customer is not home as this allows them to collect their goods the same day. I understand that there were some issues with your delivery so you requested a full refund, so we actioned this accordingly for you and we are sorry for any inconvenience this may have caused you. Thank you again for leaving this valuable feedback!

Posted 2 years ago

“Still not received my order. Delivery company (DPD) consistently choose to deliver to my workplace after working hours. No option to change the delivery address. Rather frusttrating.”

Helpful Report

Posted 2 years ago

Dear Customer. Thank you for taking the time to leave this feedback, we do read all reviews and we try to take any feedback on board where we can. We can see that you have already discussed this matter with our customer services team and you confirmed that you did receive the goods after diverting the delivery to an alternative address, and we made a note of your comments about the difficulties with this delivery and we logged them with DPD. Thank you again for taking the time to leave your comments, we do value all feedback whether good or bad as this helps us to continually improve our service levels.

Posted 2 years ago

“I received a £500 wet vac that had clearly been opened previously.Hoping it was quality control I opened it hoping for the best to immediately see a broken handle and a little shard of plastic-though not all the broken parts there-again showing it had been broken and returned to box. This created enormous inconvenience as I needed vac for a job, had to return it and then wait days for my money to be refunded.”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for leaving a review based on your experience. We are sorry you feel that this has not been dealt with how you would have expected. We received your communication that the vacuum was damaged at 7pm on Wednesday the 21st of November, and as explained to you in our return email, we do not open items at our dispatch so we believe that this was either done at the manufacturer or in transit, however considering the parcel was also completely intact when it was taken in at the property, we would also rule this out. We only received the vacuum into our stock on the 20th and you subsequently placed your order on the 21st and we have not had a return on this product for many years. The return was arranged on the 23rd for an AM collection that took place on the 24th and it was booked back into our Warehouse on Monday the 27th. The refund has been issued today. All things considered, we believe that this is a reasonable time to complete a collection and credit for a distance sale, but we can completely appreciate any inconvenience caused to you as a result of this damage. We will now begin the return to the manufacturer.

Posted 2 years ago

“ordered on the 23rd and still hasn't arrived . no tracking number providid .”

Helpful Report

Posted 3 years ago

Dear Paul Thank you for contacting us through our Customer Services Team who have managed to assist with your delivery. We hope to get the opportunity to assist you in the future.

Posted 3 years ago

“still have not recieved my order”

Helpful Report

Posted 3 years ago

Good Morning Harry, Thank you for the review. I can see that you have been dealing with a colleague by email as the order needed some amending. The goods ordered are sent direct from the manufacturer, so If these have not yet arrived (they should be with you by now), please contact us and we will get in touch with the manufacturer. Kind regards Karen

Posted 3 years ago

ToolStore UK is rated 4.9 based on 3,770 reviews