ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 1,794 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 1,794 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad on Delivery ( paid for it. ).. Dpd (their associate) delivered my parcel ( to the collection point) miles away.. that's why asked for refund..”

Helpful Report

Posted 4 months ago

Dear Neculai, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Our courier partner DPD has many different delivery options that customers can utilise in order to ensure that they receive their goods, and one of these options involves goods being delivered to a pickup shop if the customer is not home as this allows them to collect their goods the same day. I understand that there were some issues with your delivery so you requested a full refund, so we actioned this accordingly for you and we are sorry for any inconvenience this may have caused you. Thank you again for leaving this valuable feedback!

Posted 4 months ago

“Still not received my order. Delivery company (DPD) consistently choose to deliver to my workplace after working hours. No option to change the delivery address. Rather frusttrating.”

Helpful Report

Posted 4 months ago

Dear Customer. Thank you for taking the time to leave this feedback, we do read all reviews and we try to take any feedback on board where we can. We can see that you have already discussed this matter with our customer services team and you confirmed that you did receive the goods after diverting the delivery to an alternative address, and we made a note of your comments about the difficulties with this delivery and we logged them with DPD. Thank you again for taking the time to leave your comments, we do value all feedback whether good or bad as this helps us to continually improve our service levels.

Posted 4 months ago

“I received a £500 wet vac that had clearly been opened previously.Hoping it was quality control I opened it hoping for the best to immediately see a broken handle and a little shard of plastic-though not all the broken parts there-again showing it had been broken and returned to box. This created enormous inconvenience as I needed vac for a job, had to return it and then wait days for my money to be refunded.”

Helpful Report

Posted 5 months ago

Hi Kevin, Thank you for leaving a review based on your experience. We are sorry you feel that this has not been dealt with how you would have expected. We received your communication that the vacuum was damaged at 7pm on Wednesday the 21st of November, and as explained to you in our return email, we do not open items at our dispatch so we believe that this was either done at the manufacturer or in transit, however considering the parcel was also completely intact when it was taken in at the property, we would also rule this out. We only received the vacuum into our stock on the 20th and you subsequently placed your order on the 21st and we have not had a return on this product for many years. The return was arranged on the 23rd for an AM collection that took place on the 24th and it was booked back into our Warehouse on Monday the 27th. The refund has been issued today. All things considered, we believe that this is a reasonable time to complete a collection and credit for a distance sale, but we can completely appreciate any inconvenience caused to you as a result of this damage. We will now begin the return to the manufacturer.

Posted 5 months ago

“ordered on the 23rd and still hasn't arrived . no tracking number providid .”

Helpful Report

Posted 1 year ago

Dear Paul Thank you for contacting us through our Customer Services Team who have managed to assist with your delivery. We hope to get the opportunity to assist you in the future.

Posted 1 year ago

“still have not recieved my order”

Helpful Report

Posted 1 year ago

Good Morning Harry, Thank you for the review. I can see that you have been dealing with a colleague by email as the order needed some amending. The goods ordered are sent direct from the manufacturer, so If these have not yet arrived (they should be with you by now), please contact us and we will get in touch with the manufacturer. Kind regards Karen

Posted 1 year ago

“Easy to order. Delivery was late by a day with no notification.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Although the majority of our deliveries are made on the next working day, unfortunately this is only an estimate and cannot be guaranteed as we use an external courier. We do stipulate in our delivery information that regrettably delivery times may be occasionally extended due to issues which are out of our control, but this is few and far between thankfully and our courier partner DPD usually have a very high success rate. Thank you again for your order!

Posted 1 year ago

“The DeWalt saw is great but the delivery process (DPD) was trully hopeless and resulted in the item being delivered 5 days late after numerous false claims by DPD to have tried to deliver when I was at home.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for taking the time to leave this review, and we are sorry that your delivery did not arrive next working day as we would expect. According to the tracking, DPD apparently attempted delivery twice before returning the goods back to us as the sender which is standard practice following a failed delivery. We then resent the goods at your request and they were delivered the following day. The tracking appears to suggest that the driver may have gone to the wrong location unfortunately. DPD do send out numerous tracking emails to customers regarding their delivery which include the 1 hour time slot as well as options to leave instructions for the driver including an image of your property. This usually helps if the driver is struggling to find you. Thank you again for taking the time to leave this feedback, and we hope to hear from you again in the near future!

Posted 1 year ago

“Be warned my company name did not appear on the issued vat invoice., and they will not amend the invoice, despite me entering try company on the account and it showing on the email confirmation!”

Helpful Report

Posted 1 year ago

Dear Julian, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We are not legally allowed to amend invoices once a customer has submitted their details and the payment has been approved by their bank. However, we became aware of a slight glitch in our system which has since been rectified so invoices can now be generated with the company name, providing this is entered by the customer during checkout. Thank you again for choosing ToolStoreUK for your purchase.

Posted 1 year ago

“Good price and quick delivery but a ridiculous amount of plastic bubble wrap protecting an unbreakable Dewalt cool box in a massive cardboard box. Must try harder.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have passed your comments over to our warehouse manager and we will review this internally. Due to the nature of some of the items that we supply, occasionally certain items may be more prone to damage in transit so we do often add extra packaging to avoid damage to handles etc. This may explain why you had additional packaging with this order, but we will certainly review this and make any changes that we feel necessary. Thank you again for the review, and we are glad that you were pleased with the price and delivery service.

Posted 1 year ago

“I'm still waiting for the Allen Key, for the milwaulkee saw that seems to have been forgotten.”

Helpful Report

Posted 1 year ago

Good afternoon Charles, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Having looked into the details of this order, I can see that you were liaising with our customer services team via email in June but we never received a reply from our last email to you on the 16th of June unfortunately. If you would like to reply to that email we can hopefully get this matter resolved for you. Alternatively please email us at customerservices@toolstoreuk.co.uk and we can advise you further. Kind Regards

Posted 1 year ago

ToolStore UK is rated 4.9 based on 1,794 reviews