ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,181 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery.”

Helpful Report

Posted 2 years ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 2 years ago

“Fast delivery arrived when it should have. Sturdy well packed packaging. Only issue I would say is that a part of the plastic above the LED worklight had broken off. Hence why no 5*. Just have a little look over the body first to make sure. That break cannot have occured in transit.”

Helpful Report

Posted 2 years ago

Dear Ben, Thank you for taking the time to leave this 4 star review, we do read all comments and we try to take any feedback on board where possible. In terms of the damage you have referred to in this review, unfortunately I can't see that this was ever reported to our customer services team, and we would always endeavour to rectify any issues such as this asap once they have been reported to us. As you have not been in touch, we assume that the issue did not affect the usage of the item, but we will certainly take your comments on board and pass them along to our warehouse team. Thank you again for your other comments in this review, they are greatly appreciated and we appreciate you taking your time to write some feedback.

Posted 2 years ago

“I have no issue with the product or the speed the order was processed and delivered. My minor criticism, the torch in its packaging had clearly been kept on a shelf for some time as it had accumulated a thin film of grime - it would have been nice if this had been removed prior to dispatch.”

Helpful Report

Posted 2 years ago

Dear Martin, Thank you for taking the time to leave this 4 star review, we do read all comments and we try to take any feedback on board where possible. In terms of the issue you have referred to in this review, unfortunately I can't see that this was ever reported to our customer services team, and we would always endeavour to look into issues such as this asap once they have been reported to us. As you have not been in touch, we assume that the issue did not affect the usage of the item, but we will certainly take your comments on board and pass them along to our warehouse team. Thank you again for your other comments in this review, they are greatly appreciated and we appreciate you taking your time to write some feedback.

Posted 2 years ago

“Decent price, quickly delivered”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 2 years ago

“As ordered, arrived on time the box had been damaged somewhere in transit but contents were fine..”

Helpful Report

Posted 2 years ago

Dear Mike We are sorry to hear that your parcel was damaged in transit, but glad to hear that you items arrived undamaged. If you ever need any assistance with your order in the future, our Customer Services Team are always on hand to assist you. Thank you for choosing us for your purchase.

Posted 2 years ago

“Very good servive”

Helpful Report

Posted 2 years ago

Dear Mark Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 2 years ago

“Good service, delivery on time…keep up the good work”

Helpful Report

Posted 2 years ago

“Ordered hikoki router online and was delivered in a matter of days, I am very happy with my purchase and the service that tool store provided”

Helpful Report

Posted 2 years ago

dear John Thank you so much for your 4 star rating of ToolStore UK! We are elated to hear that you were so pleased with your purchase and the service that we provided. We appreciate you as a repeating customer and look forward to helping you with your future accessory needs.

Posted 2 years ago

“My item was delivered next day, even on a Saturday so brilliant work. I'll give 4 stars because I haven't used customer service yet but I would use again”

Helpful Report

Posted 2 years ago

Dear Customer Thank you so much for the 4 star rating! We really appreciate it! We're glad to hear you had such a great experience with our next day delivery service, even on a Saturday -- that's fantastic! We really value our customers and thank you for using ToolStore UK again.

Posted 2 years ago

“Good and quick delivery of my parcel . Theses are a great and very useful piece of kit very happy”

Helpful Report

Posted 2 years ago

Dear Mark Thank you for your 4-star rating. We are glad to hear that you are satisfied with the quick delivery of your parcel, and that you find the ToolStore UK pieces of kit very useful. We appreciate your feedback and look forward to serving you again in the future.

Posted 2 years ago

“Really its good one for tools”

Helpful Report

Posted 2 years ago

Dear Qaisar Thank you for taking the time to leave us a great review and 5 star rating. We hope you will shop with us again in the future. Kind regards

Posted 2 years ago

“The item we bought was despatched from another company and we had to follow up when it didn't arrive. Customer services were very good once told there was a problem but perhaps Toolstore could track orders through other companies to check they have arrived”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your comments. We take on board your comments regarding direct delivery tracking and where possible when issues are raised with us we will amend out procedures to assist our customers going forward. thank you for choosing us for your purchase and we hope you will shop with us again in the future. Kind regards

Posted 2 years ago

“Brilliant service, not one complaint, great price of my item, delivery spot on , completely satisfied”

Helpful Report

Posted 3 years ago

Dear Ian Thank you very much for taking the time to leave us a great review and we are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements. Kind regards

Posted 2 years ago

“Hello, I did call in yesterday as the V-TUF VGM160 Synergy 240v Powertool/Vac Syncroniser has a fault, I had also contacted V-Tuf. I was assured by Toolstore I would be contacted and a replacement organised. I am just checking that this is in the system being dealt with as I have not yet been contacted.”

Helpful Report

Posted 3 years ago

Dear Ron, Thank you for leaving this four star review, and I understand that your query is in hand with our customer services team and the manufacturer. Thank you for choosing ToolStoreUK for your recent purchase!

Posted 3 years ago

“Great service and arrived on time, definitely use again.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements. Kind regards

Posted 2 years ago

“Very easy ordering. DPD delivery a bit faulty - left in very strange place, with no notification. However, Cheryl in customer service sorted promptly +was very nice 🙂”

Helpful Report

Posted 3 years ago

Dear Customer Our team members are always happy to assist with any further queries you may have and we are very glad to hear you had a positive experience of our service and that you are pleased with your purchase, although you had an slight issue with the delivery location which Cheryl was able to assist you with thankfully. We hope you will keep us in mind for any of your future requirements. Kind regards

Posted 2 years ago

“Excellent service shame your courier let you down”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and take any feedback on board where we can. We are sorry that there was a slight delay with the delivery of your parcel, but we can see that you received it the following morning. We hope that you are happy with your purchase and we look forward to hearing from you again in the future with any power tool or accessory requirements!

Posted 3 years ago

“From order to my door as they said will definitely use again”

Helpful Report

Posted 3 years ago

Dear David, Thank you so much for taking the time to review our service, and we are delighted that you have rated us 4 stars. We would love to hear if we could have done anything differently to gain the extra star, so please feel free to email our customer services team with any further comments or feedback that may help us to improve our service. customerservices@toolstoreuk.co.uk quoting your order number. Thanks again!

Posted 3 years ago

“Their delivery was actually next day on a standard delivery which is exceptional. Company fine. Customer service was helpful and emailed their supplier with a query I had, the supplier didn't contact me direct or reply as I was led to believe.”

Helpful Report

Posted 3 years ago

Dear Declan, Thank you for taking the time to leave this review, and we are sorry that you were not 100% satisfied with the knee pads. I can see that you were liaising with our customer services team regarding this matter and we did in fact process a full refund for you after discussions with the manufacturer and them confirming a fault with the product. We hope that your query is now resolved, and thank you for choosing ToolStoreUK.

Posted 3 years ago

“seamless transaction, good price, was charged extra for 2 day Scottish Highland delivery and it took a bit longer than that to arrive but not excessive.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking your time to leave this review, we love to receive feedback from our valued customers. All delivery information can be found on the 'delivery information' page on our website and the delivery charges are determined by our courier DPD depending on the postcode. These are listed on the page below and also confirmed during checkout to allow our customer to see exactly what they are before they choose to continue with their order. https://www.toolstoreuk.co.uk/information/86-delivery-info As your order was placed over the bank holiday weekend, it was processed on the Tuesday when we re-opened and the goods were delivered on Thursday as expected for a 2 day service. Thank you again for this great review, we hope to hear from you again very soon!

Posted 3 years ago

ToolStore UK is rated 4.9 based on 3,181 reviews