ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 2,941 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive price and item arrived next day which we weren’t expecting as I ordered on a Friday afternoon. All in all very happy and can recommend.”

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Posted 7 hours ago

“Ultra fast delivery. Ordered early friday morning, delivered Saturday (didn't pay extra for saturday delivery). Great service and they're now my goto store for new tools.”

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Posted 7 hours ago

“This purchase was the first time have used ToolStore and I am very pleased with my purchase, the price and the delivery. Full marks. Very professional service and I will include them in my preferred list of suppliers.”

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Posted 10 hours ago

“Great buy, great service.”

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Posted 13 hours ago

“Very good price, excellent delivery. Spot on!”

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Posted 1 day ago

“Ordering process went slighrly wrong -not Toolstores fault - their customer support responded promptly and helpfully, thank you”

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Posted 1 day ago

“Good service & quick delivewry. Excellent”

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Posted 1 day ago

“Brilliant service delivered within 3 days of ordering. Very well protected goods by air filled plastic bags and a box within a box. Great price very competitive , what more do you need ? will definitely recommend and use again when required.”

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Posted 1 day ago

Hello, Thank you for your review! We're pleased to hear that you received your order quickly and safely. We pride ourselves on our competitive pricing and top-notch packaging, and it’s great to know we met your expectations. Your recommendation means a lot to us! Best wishes, Team ToolStore UK

Posted 1 day ago

“Prompt service and delivery”

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Posted 1 day ago

Hello, Thank you for your review! We’re glad to hear that you experienced prompt service and delivery—efficient service is what we aim for! Your feedback means a lot to us, and we’re here for any future needs you may have. Warm regards, Team ToolStore UK

Posted 1 day ago

“Ordered late Wednesday night. Expected delivery Friday as they offered next day delivery. I ordered late so assumed friday. Received no confirmation email after purchase . Heard nothing by Monday so I called them to ask when I could expect delivery . Was told there had been an error and it hadn't been sent . Was then told Tuesday. Eventually turned up Thursday!!! No communication from the company until I actually rang to see what was happening. Product was cheaper but that didn't make up for late delivery which my customer suffered as I couldn't complete the job until the new tool turned up. Extremely frustrating . Oh and was told they would send an email explaining what happened but nothing sent.”

Helpful Report

Posted 2 days ago

Hello Andrew, We truly apologise for the delivery issues you've encountered. It's understandable how frustrating it must have been for you. We strive to provide clear communication and timely deliveries. We have emailed you in regards to this review, your first point of contact was 12th August which we responded to and have been in consistent communication. We can see this was received yesterday Wednesday 13th august which we advised this would be. Warm regards, Team ToolStore UK

Posted 1 day ago

“Very competitively priced, couldn’t find cheaper. Arrived as forecasted. This purchase was any customer should expect from a company, simple transaction, great price, swift delivery. Excellent 5 Star*”

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Posted 2 days ago

Hello, Thank you for your review! We’re delighted to hear that you found our pricing competitive and that your delivery was on point. Providing a seamless shopping experience is what we strive for, and your feedback truly inspires us. Best wishes, Team ToolStore UK

Posted 1 day ago

“Easy to deal with, great communication”

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Posted 2 days ago

Hello, Thank you for your review! We're delighted to hear that you found it easy to deal with us and appreciated our communication. Your satisfaction is our priority, and we're here to help anytime! Best wishes, Team ToolStore UK

Posted 1 day ago

“Excellent tool, well packed and is already at work for me. Extar bonus was that it was delivered next day to the Isle of Wight which I can assure you is a rare thing. Price was also excellent.”

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Posted 2 days ago

Hello, Thank you so much for your review! We're thrilled that you're happy with your tool and that it arrived so quickly to the Isle of Wight—it's always great to hear about our shipping success stories! We appreciate your recognition of our pricing as well. Warm wishes, Team ToolStore UK

Posted 1 day ago

“Great service with a very reasonable price for the Metabo thickness planer which I’m very pleased with. Highly recommend and will use again.”

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Posted 3 days ago

Hello, Thank you for your review! We're thrilled to hear that you're pleased with the service and the Metabo thickness planer. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team ToolStore UK

Posted 1 day ago

“Item was delivered promptly, was well packaged. Hose connection leaked ,but made a simple repair.”

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Posted 3 days ago

Hello ian, Thank you for your review! We’re pleased to hear that your item was delivered promptly and well packaged. We're sorry to learn about the hose connection leak but are glad you were able to make a repair. Your feedback is important to us and helps us improve. Best wishes, Team ToolStore UK

Posted 1 day ago

“Processed my order immediately and on its way, unfortunately DPD did not deliver when they should. Messaged toolstore and they refunded the next day delivery cost. Excellent customer service.”

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Posted 3 days ago

Hello, Thank you for your review! We're so glad to hear that our customer service team was able to assist you promptly regarding the delivery issue. Your satisfaction is incredibly important to us! Warm regards, Team ToolStore UK

Posted 1 day ago

“Great service, my order was delivered promptly I will definitely be using them again”

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Posted 3 days ago

Hello Barry, Thank you for your review! We're delighted to hear that you received prompt delivery and that you plan to shop with us again. Your support means a lot to us! Warm regards, Team ToolStore UK

Posted 1 day ago

“Excellent from start to finish”

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Posted 3 days ago

Hello Peter, Thank you so much for your review! We're thrilled to hear that your experience was excellent from start to finish. Your satisfaction is our top priority! Warm regards, Team ToolStore UK

Posted 1 day ago

“I ordered a Makita Circular saw at a competitive price. The delivery was very prompt and the communication throughout ordering and delivery was very good. Great service.”

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Posted 3 days ago

Hello Sean, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our competitive pricing and prompt delivery. Warm regards, Team ToolStore UK

Posted 3 days ago

“Great thanks”

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Posted 4 days ago

Hello Linda, Thank you for your great feedback! We're so pleased to hear that you had a positive experience with us. Warm regards, Team ToolStore UK

Posted 3 days ago

ToolStore UK is rated 4.9 based on 2,941 reviews