ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,396 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, not one complaint, great price of my item, delivery spot on , completely satisfied”

Helpful Report

Posted 3 years ago

Dear Ian Thank you very much for taking the time to leave us a great review and we are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements. Kind regards

Posted 3 years ago

“Hello, I did call in yesterday as the V-TUF VGM160 Synergy 240v Powertool/Vac Syncroniser has a fault, I had also contacted V-Tuf. I was assured by Toolstore I would be contacted and a replacement organised. I am just checking that this is in the system being dealt with as I have not yet been contacted.”

Helpful Report

Posted 3 years ago

Dear Ron, Thank you for leaving this four star review, and I understand that your query is in hand with our customer services team and the manufacturer. Thank you for choosing ToolStoreUK for your recent purchase!

Posted 3 years ago

“Great service and arrived on time, definitely use again.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements. Kind regards

Posted 3 years ago

“Very easy ordering. DPD delivery a bit faulty - left in very strange place, with no notification. However, Cheryl in customer service sorted promptly +was very nice 🙂”

Helpful Report

Posted 3 years ago

Dear Customer Our team members are always happy to assist with any further queries you may have and we are very glad to hear you had a positive experience of our service and that you are pleased with your purchase, although you had an slight issue with the delivery location which Cheryl was able to assist you with thankfully. We hope you will keep us in mind for any of your future requirements. Kind regards

Posted 3 years ago

“Excellent service shame your courier let you down”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and take any feedback on board where we can. We are sorry that there was a slight delay with the delivery of your parcel, but we can see that you received it the following morning. We hope that you are happy with your purchase and we look forward to hearing from you again in the future with any power tool or accessory requirements!

Posted 3 years ago

“From order to my door as they said will definitely use again”

Helpful Report

Posted 3 years ago

Dear David, Thank you so much for taking the time to review our service, and we are delighted that you have rated us 4 stars. We would love to hear if we could have done anything differently to gain the extra star, so please feel free to email our customer services team with any further comments or feedback that may help us to improve our service. customerservices@toolstoreuk.co.uk quoting your order number. Thanks again!

Posted 3 years ago

“Their delivery was actually next day on a standard delivery which is exceptional. Company fine. Customer service was helpful and emailed their supplier with a query I had, the supplier didn't contact me direct or reply as I was led to believe.”

Helpful Report

Posted 3 years ago

Dear Declan, Thank you for taking the time to leave this review, and we are sorry that you were not 100% satisfied with the knee pads. I can see that you were liaising with our customer services team regarding this matter and we did in fact process a full refund for you after discussions with the manufacturer and them confirming a fault with the product. We hope that your query is now resolved, and thank you for choosing ToolStoreUK.

Posted 3 years ago

“seamless transaction, good price, was charged extra for 2 day Scottish Highland delivery and it took a bit longer than that to arrive but not excessive.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking your time to leave this review, we love to receive feedback from our valued customers. All delivery information can be found on the 'delivery information' page on our website and the delivery charges are determined by our courier DPD depending on the postcode. These are listed on the page below and also confirmed during checkout to allow our customer to see exactly what they are before they choose to continue with their order. https://www.toolstoreuk.co.uk/information/86-delivery-info As your order was placed over the bank holiday weekend, it was processed on the Tuesday when we re-opened and the goods were delivered on Thursday as expected for a 2 day service. Thank you again for this great review, we hope to hear from you again very soon!

Posted 3 years ago

“Very pleased with the service I received although delivery was delayed for a couple of days but the item I ordered was in perfect condition when it arrived.”

Helpful Report

Posted 3 years ago

Dear Kirk Thank you for taking the time to leave us a review. We apologise that our partners at DPD did not get your item to you as quickly as expected. We are always happy to assist with any future enquiries you may have and hope that you will shop with us again in the future. Kind regards

Posted 3 years ago

“Product was great, price was s great. Delivery was a bit hit and miss, but this I think was more a dpd issue, rather than ToolStore.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking the time to leave us a review. We apologise that our partners at DPD did not get your item to you as quickly as expected. We are always happy to assist with any future enquiries you may have and hope that you will shop with us again in the future. Kind regards

Posted 3 years ago

“Very prompt delivery but postage too high for such a lightweight garment”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave your review, we do read all comments and we try to take any feedback on board where we can. Our current delivery service is a tracked next working day service whereby DPD provides customers with a 1 hour time slot for their parcel. We find that most customers appreciate this service as it allows them to free up the rest of their day and DPD also offers multiple inflight options such as leave the parcel in a safe place, with a neighbour or even have it delivered to a pickup shop. Therefore the price isn't weight dependant but is determined by the service that we offer, and most orders above £30 qualify for free next working day delivery to the majority of UK postcodes. Thanks again for this great review, we really appreciate your feedback!

Posted 3 years ago

“Good quick delivery. Thanks.”

Helpful Report

Posted 3 years ago

Dear Tim, Thank you for taking the time to leave us a fantastic 4 star review. We really appreciate the positive feedback. We would love to hear if there is anything we could have done differently to achieve the extra star on this occasion. Please feel free to contact our customer services team with any additional feedback as we love to continually improve our service. customerservices@toolstoreuk.co.uk

Posted 3 years ago

“Simple ordering and quick delivery.”

Helpful Report

Posted 3 years ago

Dear Matthew, Thank you for taking the time to leave us a fantastic 4 star review. We really appreciate the positive feedback. We would love to hear if there is anything we could have done differently to achieve the extra star on this occasion. Please feel free to contact our customer services team with any additional feedback as we love to continually improve our service. customerservices@toolstoreuk.co.uk

Posted 3 years ago

“Pretty good company to deal with. On this ocation they we're the cheapest I could find this lawm mower. Well use toolstore again if the price is right.”

Helpful Report

Posted 3 years ago

Dear Stephen, Thank you for taking the time to leave us a fantastic 4 star review. We really appreciate the positive feedback. We would love to hear if there is anything we could have done differently to achieve the extra star on this occasion. Please feel free to contact our customer services team with any additional feedback as we love to continually improve our service. customerservices@toolstoreuk.co.uk

Posted 3 years ago

ToolStore UK is rated 4.9 based on 3,396 reviews