The Mortgage Company Reviews

Name: The Mortgage Company
Rating: 4.94

4.9 Rating 1,634 Reviews

99 %

of reviewers recommend The Mortgage Company

Company Reviews

Metrics

4.9

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Mortgage Company 5 star review on 2nd March 2022

Andrew Miller

Anonymous

Anonymous // 01/01/2019

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“Excellent service from all individuals involved. Very prompt and kept on top of things so it all got done in good time.”

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Posted 9 hours ago

Thank you for the amazing 5-star rating. We're delighted you were happy with the prompt service from everyone involved and that everything got done in good time. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 4 hours ago

“Outstanding service from Joe and leala at the long Eaton branch. They answered all our questions (without us feeling like we were bothering them) incredibly knowledgeable and nothing was too much trouble. 100% we will be using them again in the future”

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Posted 9 hours ago

Thank you for the amazing 5-star rating, Luke. We’re delighted Joe and Leala at the Long Eaton branch looked after you so well and answered all your questions. Also we never feel a client is bothering us, as nothing is ever too much trouble, as customer service is at the heart of everything we do If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 4 hours ago

“Looked at my requirement kept me up to date”

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Posted 9 hours ago

Thank you for the amazing 5-star rating, Martin. We're glad we could keep you up to date and support you through the process. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 4 hours ago

“Really helpful and happy to answer any questions”

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Posted 9 hours ago

Thank you for the amazing 5-star rating, Gemma. We're glad we could help and answer any questions you had. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 4 hours ago

“Very helpful at the start of the process and thorough out being first time buyers it was a minefield but the team at mortgage company simplified everything and made it easy enough to do highly reccomend”

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Posted 2 days ago

Thank you for the amazing 5-star rating, Samuel. We’re glad our team could simplify the process for you as first-time buyers and that you found it thorough and helpful. also great we could help you navigate the minefield of the mortgage world from start to finish as well. We really appreciate your recommendation. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 day ago

“Great service from James. Great communication, low effort from us, and got us the best deal for our circumstances when remortgaging. Much appreciated and highly recommended.”

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Posted 4 days ago

Thank you for the amazing 5-star rating, Charlotte. We’re delighted to hear James provided great service, with clear communication and the best deal for your remortgage. If you need anything else, please let us know. We appreciate your recommendation. Kind regards, The Mortgage Company

Posted 3 days ago

“I’m a first time buyer, and this process has been so straight forward, easy flowing and I have had no problems at all. Everyone I have spoken to has been polite and very helpful. I would recommend this company to anyone.”

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Posted 5 days ago

Thank you for the amazing 5-star rating, Leila. We’re delighted to hear the process as a Firt Time Buyer was straight forward and that our team was polite and helpful. If you need anything else, please let us know. We appreciate your recommendation. Kind regards, The Mortgage Company

Posted 5 days ago

“Helpful and professional staff. I went with them when initally getting a mortgage when buying a house and revently went back when re-mortgaging. Their advice wat invaluable and I will be going back when I need to remortgage again or move home. I would recomend them and have done before to my friends”

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Posted 1 week ago

Thank you for the amazing 5-star rating, Daniel. We’re glad our staff were helpful and professional, and that our advice was invaluable. We look forward to helping with your remortgage or move in the future. If you need anything else, please let us know. We also massively appreciate the recommendation to your friends, this means so much to us, knowing we have done a great job for you, best wishes The Mortgage Company Kind regards, The Mortgage Company

Posted 1 week ago

“Clear and helpful advice, made the process easy.”

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Posted 1 week ago

Thank you for the amazing 5-star rating, Jacqueline. We're glad our advice was clear and the process easy. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 week ago

“Efficient and friendly service”

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Posted 1 week ago

Thank you for the fantastic 5-star rating. We're glad you found our service efficient and friendly. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 week ago

“Good, did the job, pestered for a review.”

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Posted 1 week ago

Thank you for the 4-star rating. We’re glad we could help, and appreciate you noting the follow-up for a review. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 week ago

“We recently worked with The Mortgage Company to secure our mortgage, and the experience was absolutely fantastic from start to finish. Their team kept us fully informed throughout the process, making everything smooth and stress-free. The level of service was outstanding, and we felt supported every step of the way. A special mention goes to Steve, our mortgage broker, whose expertise and guidance were invaluable, and Bethany, who was always helpful and responsive. Both went above and beyond to ensure everything was handled efficiently. We couldn’t recommend The Mortgage Company highly enough – truly exceptional service!”

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Posted 1 week ago

Thank you for the fantastic 5-star rating, Graham, also thank you for your very kind words. We’re delighted you had a smooth, stress-free experience and that Steve and Bethany could support you and they were fantastic from start to finish. We’ll be sure to pass along your kind words. We pride ourselves on excellent customer service, so great to hear we were there for you every step of the way going above and beyond, thank you for your recommendation If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 week ago

“Great service from the team here. Joe Drew in particular helping us as first time buyers knowing nothing, couldn't have helped more if tried. Absolutely would recommend to anyone.”

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Posted 1 week ago

Thank you for the fantastic 5-star rating, Liam. We're thrilled Joe Drew could support you as first-time buyers and that you felt he couldn’t have helped more. We’ll be sure to pass along your kind words. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 1 week ago

“Took all the stress away of going through mortages as its a mine field. I said what I needed and it was completed with ease.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star rating, Alicia. We're delighted we could take the stress away and complete your mortgage needs with ease. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“Fantastic service from start to end. Kept us upto date throughout.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star rating, Emma. We're delighted you felt we provided fantastic service from start to end and kept you updated throughout. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“Our mortgage call with James was excellent - he was knowledgable, friendly and really helped guide us through the process and decision making. It was very clear what was expected of us to complete from an admin side after the call too - with detailed emails and quick responses. Would recommend!”

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Posted 2 weeks ago

Thank you for the fantastic 5-star rating Jessica. We're thrilled James provided knowledgeable, friendly guidance and helped you through the process, and that the post-call emails and quick responses clarified what was needed. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“They have been very helpful in guiding us with getting a new mortgage deal and answering all our questions.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star rating. We're thrilled we could help guide you to a new mortgage deal and answer all your questions. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“We had a great experience working with Martin! He was knowledgeable, efficient, and always quick to respond. Martin made the mortgage process straightforward and stress-free, and we felt supported from start to finish. Highly recommended!”

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Posted 3 weeks ago

Thank you for the fantastic 5-star rating. We're thrilled Martin provided knowledgeable, efficient service and made the mortgage process straightforward and stress-free and you also felt supported all the way through your mortgage journey. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“Joe was excellent in finding the right product & was always available to answer additional questions. The admin support is also excellent. Thank you.”

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Posted 3 weeks ago

Thank you for the fantastic 5-star rating, Peter. We're delighted Joe found the right product and was available to answer questions, and that our admin support met your needs. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

“Very professional service from Martin. He was very helpful and always prompt in responding. We would recommend using The Mortgage Company.”

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Posted 3 weeks ago

Thank you for the fantastic 5-star rating, Elouise. We're glad Martin provided a very professional service, was helpful, and prompt in responding. We appreciate your recommendation. If you need anything else, please let us know. Kind regards, The Mortgage Company

Posted 2 weeks ago

The Mortgage Company is rated 4.9 based on 1,634 reviews