“Part of my order arrived damaged and the Lighting Company are not communicating with me to arrange my return refund despite many calls. I'm dissatisfied and disappointed with the service. Only part of my order was damaged but I'm so unsatisfied that I will be returning the whole thing for refund.
My order also did not arrive when it said it would, it had been marked as dispatched when it wasn't which caused a delay.
I've had no responses to any emails I sent.”
“We ordered the light but it didn’t arrive - I telephoned and was told it wasn’t in stock for a few weeks, it was disappointing as we had no communication regarding no stock. They came up with a solution immediately and the light arrived the next week. Great service once communication was received. Thank you”
“This is a review of the lighting centre . The light came broken and I’ve written to them and called them to arrange a refund. They said they would collect it - but nothing has happened - it’s been 3 weeks . We have two other lights ordered of the same design & make and they are
Lovely . Just poor customer service”
“Light fitting arrived earlier than expected - which is a good thing of course! Great price, Packaged very well and the lights look great in my living room - so would highly recommend L.E.L to any potential buyer”
“bought one of these wall lights on another site but needed 2 was unale to get one enywhere luckely this company had an x display delivered quickley and well wraped good job to as package had fragile written on it but didnt stop delivery driver throwing it on the floor”
“I gave 4 star due to longer delivery time than quoted and emailed twice about it but got no reply only using one fluorescent tube an that is fine hopefully when we come to use the other one that will be too”
“Yet to install them but in the box they look exactly as advertised and seem good quality. Delivery slow and no espouse to email or telephone message but they arrived in the end.”
“Very poor. There’s no one who could support you in your enquiry. No chat available, no response so to emails, no update i regards of delivery no tracking provided. Gives you more frustration then wort it. Not recommended”
“Customer care non existant.Spoke multiple times about update on order, via voice messages - failed to return calls and even when speaking with staff - who promised to come back with update and never did.After 3 months of waiting cancelled order and received refund - after telling them I was going to contact my bank about possible fraud.Avoid”
Thank you for your feedback. However, I would recommend verifying with your bank since we have issued a refund to the same card you used for the transaction. Please ensure to check your account thoroughly.
“Had 3 circular bulbs delivered, one was faulty, rang up and received another one the day after, absolutely spot on , Martin, I think his name was, really helped me and I would definitely recommend this company, many thanks 🙏”
